National Motoring Lawyers Reviews 

422
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff and solicitors for their exceptional support, dedication, and professionalism throughout stressful legal proceedings. Many people note that the team provides clear guidance, helping secure successful outcomes and putting minds at ease during difficult times. However, some people mentioned issues with poor communication, unreturned phone calls, and unexpected fee increases during their cases. A few reviewers also felt dissatisfied with administrative responsiveness, noting difficulties getting timely updates or reaching someone when needed. While the majority enjoyed positive outcomes, these occasional challenges created additional stress for a small group of clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, dedication, and deep... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily split. On one hand, some consumers... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers reported terrible... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing starkly divided outcomes. While many... See more

Price

Consumers find price to be ambiguous, experiencing significant frustration over unexpected expenses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used NML service it is difficult a very difficult time, there is no point blaming anyone else what ever the outcome as you have to release your at fault in the first place my solicitor was 100% spot... See more

Rated 4 out of 5 stars

4 stars not 5 Firstly I cannot thank Sandra Cooper, David Houldcroft and Mr Lucas enough, all three of them were exceptional. I was in the very fortunate position that I could afford the very be... See more

Company replied

Rated 5 out of 5 stars

Having been charged with suspected drunk driving , I used NML as was informed they were good in this field. I picked Mr David Houldcroft to defend me as he was most experienced on their panel... See more

Rated 5 out of 5 stars

Case Dismissed! When I contacted NML my first contact was Sandra Cooper who was incredible with me she was patient, helpful and took the time to fully understand the case. Also Susan who works close... See more


Company details

  1. Legal Services

Written by the company

We are one of the very few, if not the only firm of solicitors in England and Wales dealing with drink driving related cases and nothing else. Our specialism covers driving with excess alcohol, drunk in charge, failing to provide and driving under the influence. We provide a FREE initial advice service (including weekends and bank holidays) with the option of having our legal team represent you at Court. A quick phone call with us answering a few questions may avoid a criminal record and a lengthy driving ban.


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

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3.9

All reviews

(422)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

I would strongly recommend National…

I would strongly recommend National Motoring Lawyers if you are being convicted of a driving ban. 1 long lengthy proccess but NML always provided the best possible service throughout. NML worked hard to ensure my best interests were at heart right throughout. I would like to thank everyone at NML for everything you all done for myself after many ups/downs NML won my case and chargers for failing to provide which could have left me with a 2 year driving ban with no previous convictions proving my innocence after all the stress/tears chargers were dropped therefore my motoring case was dismissed. Amanda my case worker, the accounts team, Gary the principle of NML, Sandra my lawyer dealing with my case, and again most importantly Mr David Houldcroft my representing solicitor who attended every court hearing, helped myself to prove my innocence and had gave his full support through out and of course achieving the outcome of Not guilty & Nicki his lovely wife whom helped me in uncertain/difficult times throughout the case you are a diamond your support and comfort will be forever grateful so again thank you. And to everyone else that helped myself along side you have all given more than was expected. If you need a solicitor I could not stress this enough but please do contact National Motoring Lawyers as i would choose them over and over without any hesitation! excellent service all round. Extremely grateful to have chosen these to represent my case. Above and beyond service. 5*

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

Full of promises and full of money waisting

At first, they said that they would do everything to keep my husband's driver's license, but they did everything to spend a lot of money on it, and the result was 0. First, the day before the trial, they said they couldn't find a representative for the court, so we had to pay another £180 for them to find another one. Further, the representative they found was late, he had no information about our case at all, 10 minutes after the trial, he asked me what the case was, during the hearing he could not say anything because he was not familiar with the case, so he told my husband to plead not guilty in order to postpone the hearing. At the next meeting, there was a new representative who was also late, did not even contact us, I called the agency for 4 days in a row so that someone could contact me, but I was simply ignored. As I said at the next hearing, the representative told me to plead guilty, as a result of the loss of my driver's license. loss of a large sum of money and a waste of our time. We didn't understand why we paid so much money

What are you talking about???? Representative didn’t tell anything about translation ,he just told to my husband admit that he is guilty and that's it. During the trial, he only said a few words and not a word was said about the translator. I don't think a few words are worth that much money, the first representative and the second are incompetent.

November 28, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at court on 21/11/24 for case management hearing on a drink driving charge.

The defence case was prepared on the basis the statutory warning had not been given correctly by the translator. The firm has recently won a case on these grounds (see below case from our website)

***

Bristol MC – R v AS
The client was prosecuted for driving with excess alcohol. The client was represented at the first hearing by Stephen Parker. The charges were discontinued before trial after Neil Blackaby (reviewing lawyer) raised the failure of the Polish interpreter to properly explain the statutory warning. Instead of explaining to the client he would be ‘prosecuted’ for failing to provide breath the translator wrongly advised the client would have ‘criminal responsibility’.

***

You pleaded guilty against our advice which meant the firm was denied the opportunity to secure a successful outcome for you as we did for the client at Bristol MC.

We are therefore very disappointed that you felt the firm provided a poor service when it was your decision to plead guilty.

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 8000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

I recommend using National Motoring…

I recommend using National Motoring Lawyers, they are impeccable and provide the highest standards. From the case working team to the finance accounting team. They were quick to respond to any questions and issues that I had. I was very worried from the beginning of the Court hearing date, but they helped me through the process and provided the perfect support.

I used the barrister Mr Philip Lucas and he was just amazing in court. I can't praise him enough, I was very stressed during my trial. But he calmed me down and ensured everything was OK. My case was dismissed and it was because of Mr Philip Lucas brilliance. How he operated in the court room was masterful.

I am extremely grateful to the National Motoring Lawyers team and for Mr Philip Lucas for everything that they did for me. For which I will be forever grateful, I cannot thank them enough.



Best Regards,

Mal

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

First class representation

My partner received a first class service from NML. We had the BEST barrister that represented him and he WON. I highly recommend you use this company if you need top class people to represent you. They put our mind to rest with any worries we had , they were completely honest and very proffesional, keeping us up to date at all times. Thank you for all you have done.

August 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Watch out !!!!!!!

Total scam !

June 5, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court on 19/08/24.

You were convicted of drink driving after trial as the Judge found you were inconsistent in your account and found you had attempted to avoid arrest. However we were still able to persuade the Court to dismiss the other charge in the case and you were offered the drink driving awareness course to reduce the driving ban.

We made clear from the outset that we could not guarantee a successful outcome in every case.

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

Great service and communication

Case (9211)
I choose NML because after explaining my situation to drug drive related situation, my first intial call made me feel at ease and that they knew what route to go down and best way to handle it. It went all the way trial and got a not guilty verdict due to my solicitor and the expert. Had a great communication through out, any questions I had they answered, was polite, experienced, knowledgeable and professional. Just what you want from a solicitor's.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

NML was always professional

This was the first time that I had a car accident. William was always professional and helpful. When I could I gave documentation to help my case. When I had questions they answered them. Until the week of my court case I wasnt sure whether they had done enough but all charges were dropped and I didnt have to attend court. I am really happy we chose NML.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

NML are simply the best.

NML are simply the best.Was arrested and charged in July for drunk and in charge of a vehicle and went online to search for a lawyer and thank goodness I found this firm and fortunately Laura was the first lawyer I spoke to and she put my heart at rest and started the work with the team and today,I got the good news of discontinuation of my case. They are very experienced and will recommend them to anyone with similar problems.I have to say a big thanks to Nick,Laura,William and Sneha.Regards from Samuel (9474)

October 4, 2024
Unprompted review
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Rated 5 out of 5 stars

National Motoring Lawyers - David Houldcroft knows his stuff

Didn't know what I was getting into when I first contacted NML. Didn't know the system or process at all. Met David (and his wife Nicky) at the first hearing in Feb 2024. He explained what was going to happen and what his part in it all was and off he went to do his stuff in the Courtroom. Nicky stayed with me, explained what David was doing in detail and reassured me that he was working on my behalf. The next hearing was May 2024 and the final hearing was on 3 Oct 2024. This was a very stressful time throughout, but both David and Nicky work so well together that they were able to identify processes that hadn't been followed correctly and really went to work on these. The CPS failed to comply with legal requests from David and the court and, ultimately, the case was dismissed. David was professional, knowledgeable, friendly and approachable throughout the process and I am amazed and relieved with the outcome. A very happy customer.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service and most…

Absolutely incredible service and most importantly case dismissed!!

I had an accident and a blood test was taken. NML ensured no stone was left unturned to find the faults that could be used for my defence.

Expert reports were favourable and as it happened, the case was dropped before trial.

Laura Heywood is a credit to NML and the profession.

It was a long stressful period but they were always at hand to offer advice.

With anything legal the outcome is never guaranteed but if you find yourself needing this service you’ll not get better representation!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Best news I've heard this year.

As bad luck would have it i got myself into a situation where i crashed my car whilst over the limit. The stress this caused was over bearing, however after speaking to National Motor Lawyer all my concerns were put at ease. They reviewed my case and prosented me with a list possible outcomes. In addition they also presented me with a list of associates to choose from all with gold rated experience to represent me. I pleaded not guilty as advised then weeks before my case they called to advise me that my case had been discontinued due to lack of evidence. I have never been so happy. Thank you agin for the advice and support given , I cannot thank you enough. If you ever find yourself in the same situation do not hesitate to give them a call. You will not regret it.

September 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommend David Houldcroft & NML

I would like to thank NML for their excellent service during the handling of my case. Great support and communication throughout.
I would also like to say a huge thank you to my Solictor David Houldcroft. He is very professional and extremely knowledgeable within his field. He made me feel at ease that I was in good hands during the whole process.
I felt he had my best interest and he got me the best outcome! I avoided a ban and recieved 10 points and a fine which has kept me driving and I can continue to run my business so thank you!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot rate these guys highly enough

I cannot rate these guys highly enough, it's been a horrible couple of months awaiting my trial and thanks to them the case was thrown out of court just over a week before. I would recommend to anyone. Thank you so much for your help!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and professionalism.

Thank you to NML Laura Heywood, the reviewing lawyer and especially William for their excellent work, my case was very complicated I pleaded not guilty to failing to provide a specimen of breath after 10 months, I had only 9 months banned thanks to my solicitor Jimmy Ogunshakin he was brilliant, I would recommend NML to anyone, excellent communication and professionalism. Thank you.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

I can recommend this firm

I can recommend this firm, my case gets dismissed with help of Sandra Cooper and the team, also I can highly recommend barister Mr Lucas, which is worth to choose to assist with the representation in the court. Mr Lucas is very knowledgeable in court procedures, which I believe help a lot to dissmis the case.

September 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Dear National Motoring Lawyers Team,


Dear National Motoring Lawyers Team,
I wanted to take a moment to express my gratitude for the outstanding service I received. Your expertise in motoring law was evident, and the communication throughout my case was exceptional. I particularly appreciated the personalized attention that led to an amazing result.
Thank you for your hard work and dedication. I would highly recommend your services to anyone in need.
Best regards,
Adam S

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thankful to NML that I got to keep my…

Thankful to NML that I got to keep my license for an extra 6 months after the incident date! Even though I still ended up with a ban in the end, they did everything possible to find a defence for my case. I got the lowest ban possible thanks to NML! Massive thank you to Sandra, William and my lawyer David Houldcroft

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking joke of a company

Absolutely shocking joke of a company. How trading standards haven’t shut these down I’ll never know. Lead you to believe you have a case knowing full well you dont, take all your money then at the last hour send a solicitor to tell you to go guilty . Disgraceful , no communication between the company you pay and the solicitor they send.

March 18, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court for trial on 25/03/24.

An expert report was obtained which showed that due to the time when alcohol was consumed any reflux would not have affected the breath alcohol level on the machine. At court you therefore decided to plead guilty.

We made clear from the outset that your chances of success would depend on the expert report and that we could not guarantee a successful outcome in every case. We are therefore very disappointed to note the contents of your review.

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

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