I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
Company replied
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
Company replied
Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
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Order didn’t arrive but customer…
Order didn’t arrive but customer service from Mark and Talya has hopefully saved the day! Fingers crossed - nice to speak to real people too. Makes so much difference! :)
September 17, 2026
Unprompted review
Reply from Natures Menu
We regret to hear your order didn't arrive as expected. We're happy our team could assist and we appreciate you highlighting their helpfulness. We hope everything is resolved to your satisfaction!
Natures Menu
Superb company to deal with as they…
Superb company to deal with as they always answer the phone (Mark) and reply on live chat (Tayla), when we had an issue with a late delivery and then a missing delivery they dealt with it promptly and with no fuss, its a shame they are being let down by DHL which is out of there control.
September 16, 2026
Unprompted review
Reply from Natures Menu
We are so happy to hear about your positive experience with us! We truly appreciate your kind words regarding our team's prompt assistance. We understand your frustration with the delivery issues and are actively working with our partners to improve this aspect of our service. Thank you for your understanding and continued support.
Natures Menu
My fussy German Shepherd loves the food…
My fussy German Shepherd loves the food and we always have an empty bowl. I also think it is reasonably priced. Customer service is brilliant. Only downside is the courier who never delivers on time so I look forward to a new contract with a different courier service.
August 28, 2026
Reply from Natures Menu
We're thrilled to hear your German Shepherd loves our food and that you find our pricing reasonable! We also appreciate your kind words about our customer service. We regret to hear about the delivery issues you've experienced with the courier. We are constantly reviewing our delivery partners to ensure the best possible service.
Natures Menu
Plastic found inside dog treats
I found several pieces of purple plastic/rubber-like material mixed with Natures Menu freeze-dried beef treats. I noticed them only after my dog had already eaten some treats, so I cannot rule out the possibility that she swallowed plastic hidden inside one of them.
She is a very small dog, so this is extremely worrying. I have also seen other customers reporting similar foreign objects in Natures Menu products. This needs to be properly investigated as a serious product-safety issue.
September 17, 2026
Unprompted review
Reply from Natures Menu
Thank you for bringing this serious concern to our attention. We regret to hear about the foreign material you found in our treats and the worry this has caused, especially for your small dog. We understand your concern about her potentially ingesting plastic. Please be assured that we are taking this matter very seriously and will be investigating it thoroughly as a product safety issue.
Natures Menu
always willing to make changes always…
always willing to make changes always helpful..
September 6, 2026
Reply from Natures Menu
We are so pleased to hear that we were able to assist you effectively and that our team was helpful. We truly appreciate your kind words.
Natures Menu
Reply from Natures Menu
We're so glad you enjoyed our service and your favourite food! We appreciate your kind words and support!
Natures Menu
Brilliant company
Brilliant company , quality of food is always 100%. There is someone helpful on a chat ,if you need to change a order.
August 29, 2026
Reply from Natures Menu
We're so pleased to hear you think we're a brilliant company and that the quality of our food is always 100%! It's great to know our chat support is helpful if you need to change an order. Thank you for your feedback and support!
Natures Menu
Reply from Natures Menu
We're so happy to hear that you found our cat food excellent, and that it was delivered quickly and at a great price! Thank you for your wonderful feedback.
Natures Menu
You sent dog meat not kitten food tried…
You sent dog meat not kitten food tried phoning but no answer!
September 6, 2026
Reply from Natures Menu
We regret to hear about this mix-up with your order and the difficulty reaching us. There was a nationwide IT issue yesterday that affected our phone lines. These are now working and contact with our customer service department is back online.
Natures Menu
Always deliver great quality frozen raw…
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for great product and customer service.
September 6, 2026
Reply from Natures Menu
We're so pleased to hear you consistently receive high-quality frozen raw food and appreciate our competitive pricing and occasional gifts. It's wonderful to know our ordering system is easy to use and that your deliveries always arrive perfectly frozen. Thank you for your kind words!
Natures Menu
Always excellent quality product's and…
Always excellent quality product's and fast delivery service
September 5, 2026
Reply from Natures Menu
We're delighted to hear you consistently receive excellent quality products with our fast delivery service. Thank you for your feedback and continued support!
Natures Menu
Nala enjoys the food and I am always…
Nala enjoys the food and I am always very happy buying them for Nala. Nature’s menu is always very efficient on the deliveries. i don’t have to worry about Nala lunch and dinner. Nala fur is amazing since starting nature’s menu.
September 5, 2026
Reply from Natures Menu
We're so happy to hear that Nala enjoys our food and that you're pleased with our efficient deliveries! It's wonderful to know that Nala's fur is amazing since starting Natures Menu. Thank you for your kind words and support!
Natures Menu
Excellent company
Excellent company, you can actually phone them up and speak to a human which fantastic...can't recommend them highly enough
August 28, 2026
Reply from Natures Menu
We're so glad to hear you appreciate being able to speak with our team directly. We believe in providing accessible and personal support. Thank you for your kind words!
Natures Menu
My dog loves Nature's Menu raw food and…
My dog loves Nature's Menu raw food and their customer service is fantastic.
Annoyingly their courier can be unpredictable - delivering late and even failing to deliver our monthly subscription this month. However, Nature's Menu customer service staff leapt into action and arranged for a new delivery for the following day. Fab!
September 15, 2026
Reply from Natures Menu
We're so happy your dog enjoys our raw food! We understand your frustration regarding the courier's unpredictability and the missed delivery. We're glad our customer service team could swiftly resolve the issue for you. Thank you for your valuable feedback.
Natures Menu
Natures Menu continues its high standard
Natures Menu continues its high standard. High quality food, well prepared and enjoyed by our dogs. Also good value.
September 5, 2026
Reply from Natures Menu
We're so pleased to hear that you continue to find our food of high quality and great value! It's wonderful to know your dogs enjoy it so much.
Natures Menu
I had to change my delivery date
I had to change my delivery date, due to pressing the wrong date. Spoke to Tanya on the chat and she rearranged delivery for me, without any fuss
September 15, 2026
Unprompted review
Reply from Natures Menu
We are so glad to hear that our team was able to assist you with your delivery date change smoothly and efficiently. We appreciate you sharing your positive experience!
Natures Menu
Ordering problems
Taliy employee quickly and easily solved my order problems, thank you very much
September 15, 2026
Unprompted review
Reply from Natures Menu
We're so happy to hear that our employee quickly and easily solved your order problems! Thank you for your kind words and positive feedback.
Natures Menu
This use to be a great company to buy…
This use to be a great company to buy frozen food for my dogs, however i stopped using them due to the quality of the food getting worse, my dogs use to love the free flow beef which was a lovely fresh red colour then it started arriving discoloured and smelts wrong to the point where the dogs would not eat it.
The deliveries went from a company delivery to using a courier which meant it was hit and miss whether it even arrived at all, so i ordered through my local pet shop who also reported the same problem with their deliveries, they also sent in a couple of issues with the meat they were sending as some of it was brown not the red colour it use to be they said that, that was normal and sometimes it was brown with white in it and as i said the dogs just refused to eat it.
Its a shame as when i first found their web site, their deliveries were always on time you got to know the driver as it was the same one each time who use to ask if i had tried other things for my dogs that they may like, and the food for the dogs was good quality, but then they had cut backs and changed to a courier service then cut back again on their products making the food smell strange and a odd colour for just beef.
September 26, 2025
Reply from Natures Menu
We regret to hear about your disappointing experience with our frozen dog food and delivery service. We understand your frustration regarding the decline in food quality, particularly the discoloration and unpleasant smell of the free-flow beef, which led to your dogs refusing to eat it. We also acknowledge your concerns about the change in our delivery method to a courier service and the resulting inconsistencies, as well as the issues your local pet shop encountered. We appreciate you bringing these significant concerns to our attention. Your detailed feedback is invaluable as we continuously work to improve our products and services. We are actively investigating these matters to ensure our quality standards are consistently met and our delivery processes are reliable.
Natures Menu
I have always ordered Raw food for my…
I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who delt with my issue, she credited my account and was very apologetic. Not often nowadays do you get good and efficient customer service like that. Thankyou Tayla for your help x
September 15, 2026
Unprompted review
Reply from Natures Menu
We're truly sorry to hear about the issue with your recent order arriving defrosted. We understand how disappointing that must have been. However, we're so pleased to know that our team member was able to resolve this for you efficiently and apologetically. We pride ourselves on providing excellent customer service, and it's wonderful to receive such positive feedback.
Natures Menu
Wanted to cancel a order and Talya done…
Wanted to cancel a order and Talya done it straight away also changed my delivery frequency no problem
September 15, 2026
Unprompted review
Reply from Natures Menu
We're so glad to hear we could assist you quickly with your order and delivery frequency! Thank you for your kind words.
Natures Menu
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