I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
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Review summary
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A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
Company replied
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
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Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
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Dog Food 🐕
I'm very pleased with the dog food and for the way it comes my dog enjoys the chicken 🐔 and its easy the way I pay as well Thank you.
August 20, 2026
Reply from Natures Menu
We're so happy to hear your dog enjoys our chicken food and that our payment process is convenient for you. We appreciate your feedback!
Natures Menu
My dog loves the food.
My dog loves the food.
I have had to postpone & then change delivery dayes at ahort notice and it was easy to arrange.
They have been having problems with their courier... delivered my parcel a day late and to the wrong address (34 miles away from where i live!) but thats not their fault. They qui kly took it up with the courier and arranged for another delivery fir the nexr working day, all within 10 minutes of me calling them. Big thumbs up to you.
August 28, 2026
Reply from Natures Menu
We're so happy your dog enjoys our food! We truly appreciate you highlighting our team's quick response in resolving the delivery issue with the courier. We always aim to make things right for our customers and we're glad we could arrange a prompt redelivery for you.
Natures Menu
Good food for my dog
Good food for my dog . The only food he will eat .We rely on this company totally . And they meet all targets
August 28, 2026
Reply from Natures Menu
We're so glad to hear that our food is a favourite for your dog and that we consistently meet your expectations. We appreciate your trust in us and for your amazing feedback!
Natures Menu
They're a conscientious company
They're a conscientious company they do. Their best they are responsive
There website is a constant issue that lets them down when using a mobile to postpone or make changes to orders so I have to phone or email instead
They respond well to contact and do their very best to help
Their food is great I highly recommend it. It's aids my dogs digestion which I prize and value highly. They had an issue with delivery using ice bags to keep food frozen but the drivers would take to long to deliver causing defrosting or the driver dumped it on the doorstep not even ringing the bell
They now use dry ice which was way better and seemed to be delivered quicker so the meat was in good condition and the driver would ring the bell to let you know it's arrived but I fear that's starting to fail as my last order was teetering on the edge of being unfrozen so took to long to be delivered and the driver dumped the box without ringing the bell.. it's a shame as I recommend Natures menu highly esp for with dogs with delicate digestions so the food is perfect for dogs I think if dogs could choose they'd go for raw. Natures menu has healthy additions of fruit and veg so. I completely trust that my dog is having a optimal diet with all the vitamins and minerals that they require
My dog nearly died from parvo. His gut lining was attacked and bled from throat to bottom. However due to the quality and balance of natures menu his microbiome is restored and his gut is healthy as evidenced by his poop. I no longer need to use half as much probiotic as I previously had. I wouldn't or couldn't go to any other feed
August 2, 2026
Reply from Natures Menu
We truly appreciate your detailed feedback and are so glad to hear that our food is beneficial for your dog's digestion. We understand your frustration regarding the website's mobile functionality and the recent delivery issues. We are actively working to improve our website experience and are also reviewing our delivery processes to ensure consistent quality, especially concerning the frozen condition of our products and driver protocols. Your insights are invaluable as we strive to enhance our services.
Natures Menu
Repeated failed and rearranged…
Repeated failed and rearranged deliveries via current delivery partner, DHL. Product is great, but only when it arrives frozen!
August 28, 2026
Reply from Natures Menu
We regret to hear about the repeated delivery issues with our partner. We understand your frustration when your product doesn't arrive as expected. We are actively investigating this matter to prevent future occurrences.
Natures Menu
Reply from Natures Menu
We're glad you enjoyed our food! We're sorry the delivery day was incorrect. We are reviewing our delivery process to prevent this from happening again in the future!
Natures Menu
First frozen food order today…
First frozen food order today 07/09/2026. The frozen food was still frozen but the base of the box was wet . Ice bags were water not frozen. That’s slightly worrying as the temp today is only 18 degs? I’m just wondering where the food has been stored for the ice bags to melt.
September 7, 2026
Unprompted review
Reply from Natures Menu
We appreciate you sharing your experience with your recent frozen food delivery. We understand your concern regarding the melted ice bags and wet box, especially given the mild temperature. We are looking into our storage and delivery processes to prevent this from happening again.
Natures Menu
We have a subscription and it's always…
We have a subscription and it's always delivered on time, Making changes to subscription is very easy to do if needed.
August 19, 2026
Reply from Natures Menu
We're so pleased to hear that your subscription deliveries are always on time and that you find making changes to your subscription easy. Thank you for your wonderful feedback!
Natures Menu
Delivery service was excellent n the…
Delivery service was excellent n the driver was very cheerful
August 27, 2026
Reply from Natures Menu
We're so pleased to hear that you had an excellent delivery experience and that our driver was cheerful! Thank you for your wonderful feedback.
Natures Menu
this is my second order
this is my second order . all packed well , dog loves them and great choice
August 27, 2026
Reply from Natures Menu
We're so happy to hear that this is your second order and that everything was packed well! It's wonderful to know your dog loves the great selection. Thank you for your support!
Natures Menu
Brilliant company and products one very…
Brilliant company and products one very happy customer
August 12, 2026
Reply from Natures Menu
We're so happy to hear that you're a very satisfied customer and that you love our products! Thank you for your brilliant feedback.
Natures Menu
Excellent products and timely efficient…
Excellent products and timely efficient delivery
August 26, 2026
Reply from Natures Menu
We're so pleased to hear that you're happy with our products and that your delivery was timely and efficient. Thank you for your positive feedback!
Natures Menu
I've fed my dog Natures Menu nuggets for many years
I've fed Natures Menu nuggets to my dog for several years with half his diet made up with kibble. But have decided to go fully raw now. Nice quick delivery and the subscription price means it's cheaper than buying locally, so I can get a monthly delivery
August 24, 2026
Reply from Natures Menu
It's wonderful to hear that you're making the transition to a fully raw diet for your dog and that our nuggets have been a consistent part of their meals for so long! We're also delighted that our quick delivery and subscription pricing are working out so well for you.
Natures Menu
Driver helped put the parcel in the…
Driver helped put the parcel in the hallway as it was very heavy
June 25, 2026
Reply from Natures Menu
We're happy to hear our driver was able to assist you with your heavy parcel. We appreciate your kind words!
Natures Menu
Food is great and the tins are full to…
Food is great and the tins are full to brimming .great delivery too
August 17, 2026
Reply from Natures Menu
We're so happy to hear you're pleased with the food! We're also delighted to know you had a great delivery experience. Thank you for your wonderful feedback.
Natures Menu
Great quality food
Great quality food that goes much further than many of its competitors. Feels expensive but when you take into account value for money, it's definitely worth the investment
August 25, 2026
Reply from Natures Menu
We're so happy you appreciate the quality and value of our food. We strive to provide an excellent experience for our customers. Thank you for your support!
Natures Menu
Delivered on time
Delivered on time no pressure to order more my dog eats every scrap he loves it
August 16, 2026
Reply from Natures Menu
We're so happy to hear that your dog loves our food and eats every scrap! It's wonderful to know that your delivery was on time. Thank you for your wonderful feedback.
Natures Menu
Fantastic company
Fantastic company, great quality food my dog loves, excellent customer service. I've used them for several years now and they haven't slipped one bit.
August 14, 2026
Reply from Natures Menu
We're thrilled to hear you've had such a consistently positive experience with us over the years! It's wonderful that your dog loves our food and that you appreciate our customer service. Thank you for your continued loyalty!
Natures Menu
Great product my dog loves it.
August 16, 2026
Reply from Natures Menu
We are so happy to hear that your dog loves our food Thank you for sharing your positive feedback with us.
Natures Menu
Excellent service and a very good price!
July 18, 2026
Reply from Natures Menu
We are so glad to hear that you received excellent service and found our prices to be very good! Thank you for your positive feedback.
Natures Menu
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