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Natuzzi Editions Reviews 

4,829
•
TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing attentive assistance, sharing extensive product knowledge, and ensuring that every visitor feels completely valued and welcome throughout the entire process. Many buyers deeply appreciate the relaxed store atmosphere, noting that sales consultants take ample time to understand individual needs without ever appearing pushy or aggressive. Some people were dissatisfied with product quality, pointing out damaged items received upon delivery and expressing frustration over unresolved disputes and delayed support. A few consumers also mentioned encountering communication barriers when trying to address manufacturing flaws and coordinate repairs with the team.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising the knowledgeable, friendly, and patient... See more

Product

People report positive experiences with product, expressing immense satisfaction with the beautifully... See more

Service

Customers had positive experiences with service, frequently praising knowledgeable and attentive staff... See more

User experience

Consumers find user experience to be positive, frequently highlighting the friendly and welcoming support... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mo was incredibly helpful and treated us and our children with so much care. Going into a designer sofa shop with 2 young boys is incredibly daunting but he made us feel at home and looked after. Than... See more

Rated 5 out of 5 stars

Ruhel at Brent Cross Excellent service, very knowledgeable and helpful advice. Beautiful product. Can’t wait for the delivery! (Also gave a great deal)! Highly recommend going to visit the store an... See more

Rated 5 out of 5 stars

Ash Rana served us from White City store. Excellent service from Ash, who was very patient and understanding. Ash listened attentively and answered our questions confidently. We were made to feel very... See more

Rated 5 out of 5 stars

We can’t thank Karen from the Uddingston store enough for all her help & advice. Absolutely outstanding customer service while choosing our beautiful new sofas & footstool for our new home. The qualit... See more

Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

A Natuzzi sofa brings the Italian quality and design all over the world. Browse the complete catalogue of Natuzzi Editions furniture!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,829)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mo at Leeds could not have been anymore…

Mo at Leeds could not have been anymore helpful and friendly. He was so informative and advised us on the best for what we were looking at. There was no pressure, left us to look at other shops. Ultimately, our choice was easy. Thank you so much Mo.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. Dave didn’t hover over us all the time (allowing us time to talk and digest things) and was very patient as we tested combinations of colors and sofas.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Ash rana from White City

Ash rana from White City, excellent advice and help in making our decisions on products. Wonderful manners and consideration. Making our purchases a good experience with Natuzzi.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle in Uddingston

Michelle in Uddingston really looked after us from the minute we entered the store. They were knowledgeable and considerate, providing great support and taking us through the full process with professionalism and courtesy.
Recommended

August 9, 2026
Unprompted review

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