Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
Company replied
A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
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Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I paid for parking at Gatwick airport
I paid for parking at Gatwick airport, but the satnav directions took me through the chargeable (£10) drop off area by mistake. I complained to the airport, who referred me to NCP. NCP were responsive and helpful, and refunded my £10 (much to my surprise!).
I was pleased with their service
April 12, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tony, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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I made a mistake driving to the…
I made a mistake driving to the incorrect area John from NCP helped me solve the problem and removed the stress of a fine or penalty Bert speedily so we could enjoy our short city break stress free nice man John
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mr Skilton, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Larry was very helpful and considerate…
Larry was very helpful and considerate with my query, it's good to know there is a number to contact, of which you can speak with someone and not a machine.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for sharing your positive experience! We’re delighted our
Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Booked airport parking at Birmingham
Booked airport parking at Birmingham. Hassle free process. On this occasion I needed to cancel my booking due to a flight cancelation. Easy process again, emailed the team. Refund and cancellation sorted within 8 hours without having to speak to a person. Very impressive.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jess, we truly appreciate your kind words! It’s fantastic to hear you were happy with the service from our Customer Service Team. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great customer service from Nix
Great customer service from Nix, helped me with all my enquiries.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sami, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
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Great customer service
Great customer service. Resolved my issues when I contacted in the middle of the night.
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Abayomi, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Fabulous customer service...a refreshing change these days!
It was such a relief to deal with a genuinely helpful organisation. John and his colleagues, Rham and Mia, went above and beyond to help sort out an issue we had after accidentally entering a drop-off zone and getting multiple charges. Thankfully, we were able to prove it was an honest mistake, and instead of making things difficult (which, to be honest, we expected), they couldn’t have been more accommodating. A huge thanks for the assistance—it’s appreciated more than you know!
April 29, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Punter, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great customer service
Great customer service , showed empathy understanding and listened , resolved all questions I had and really helped myself to sort out charges. Special names of those who were excellent was Rose and Kate which sorted out my issue and left me feeling acknowledged and sorted.
So thanks once again.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Benjamin, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
very speedy response
April 27, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Martyn, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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Always really helpful
Always really helpful, have contacted a few times and never had an issue!
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very helpful customer service agent from ncp
I had experienced difficulty downloading the ncp app in order to pay my parking charge. Lu was very helpful when i phoned ncp customer service in order to pay. I explained that i was only in the car park for 20 mins while i repeatedly tried to download the app and then left the car park. Lu apologised for my bad experience and waived the small charge. Very grateful for her help.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear PJW, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Stalled Booking
Query was handled promptly and efficiently. The matter was successfully resolved very quickly.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was great on the phone and sorted…
Sam was great on the phone and sorted my issue out straight away.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sam, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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Sam was really helpful and sent a…
Sam was really helpful and sent a receipt whilst I was still on the phone to him. Excellent customer service from Sam
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Steve, thank you for taking the time to leave such a positive review! We’re proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam provided excellent support…
Sam provided excellent support throughout my enquiry. He was professional, patient, and very clear in explaining everything step by step. He took the time to understand my situation and made sure all my questions were answered properly. His help made a stressful situation much easier to deal with.
I really appreciate his effort and would rate his service 5 out of 5. Thank you, Sam.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Moumira, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Ara was quick in helping out with a…
Ara was quick in helping out with a parking charge!
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Barredo, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
May was extremely helpful and…
May was extremely helpful and particularly empathetic.
She was also very polite and knowledgeable with regard to NCP’s systems and protocols.
Thankyou May.
Pete.
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Pete, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
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Was supported by Eric today over the…
Was supported by Eric today over the phone. He was very helpful and helped with my enquiry quickly.
Top man thanks alot
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Thomas, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Bianca was amazing and sorted out all…
Bianca was amazing and sorted out all my issues as fast as possible! Top tier service thank you Bianca :)
April 28, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Dylan, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Made a slight mistake when parking
Made a slight mistake when parking, through a genuine error and made contact via web chat on Sunday afternoon thinking I would get an out of hours reply!!!
NCP for back to me within 5 minutes and sorted the problem. This made what could of been a stressful wait or even a ticket alot less stressful. Gives back faith is parking companies.
April 26, 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for your lovely review! We’re pleased that our Customer
Service Team could be of help. Your feedback via Trustpilot is greatly appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
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