Nelson Alexander Reviews 6,292

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making processes smooth and stress-free. Many people highlight the exceptional customer service, noting prompt and efficient handling of queries and requests. Reviewers appreciate the quick response times and clear communication, which contributes to a positive and supportive experience. Conversely, a small portion of people felt dissatisfied with the service, mentioning a revolving door of inexperienced staff and a perceived lack of care for landlords. Some customers also reported unsatisfactory customer service, with unanswered communications and unprofessional behavior.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, often describing it as fantastic, responsive, and efficient.... See more

Customer service

Users describe positive interactions with customer service. Many customers felt guided and supported,... See more

Response time

Clients share positive opinions on response times. Many customers highlight the responsiveness and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

Company replied

Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

Company replied

Rated 5 out of 5 stars

Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament... See more

Company replied

Rated 5 out of 5 stars

I met Rob at one of his open homes, and although that property wasn’t the right fit, he took the time to understand what we were really looking for. From that point on, he was proactive in helping us... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

Get A Free Appraisal

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with buying a property…through Nelson Alexander

My experience with buying a property through Nelson Alexander has been very professional and proficient. David was very up front and accommodating with all questions regarding property.

October 27, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Aleks,

We appreciate your kind words and are thrilled to hear about your positive experience with our team. We strive to provide our clients with the highest level of service and expertise, and we're glad that David was able to assist you throughout the process.

Nelson Alexander

Advertisement
Rated 5 out of 5 stars

David Mogford does it again!

So happy to have worked with David Mogford again to sell our property. As usual, he was extremely professional, communicative throughout the whole journey and his calm and understated demeanour instilled confidence that a great result would be achieved. Highly recommend David's services.

October 19, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Violeta,

We're thrilled to hear about your positive experience with David. It's wonderful to know that his professionalism, communication, and calm demeanour made the process smooth and successful for you. We appreciate you taking the time to share your feedback and we're glad you were happy with the outcome.

Nelson Alexander

Rated 5 out of 5 stars

A smooth, stress free experience

I recently had the pleasure of working with Mereoni as my real estate agent, and I couldn’t be happier with the experience. From the very beginning, she was incredibly helpful, guiding me through every step of the home-buying process.

She was always available to answer my questions and provide valuable insights, making what could have been a stressful experience smooth and enjoyable. I truly felt supported every step of the way. I highly recommend Mereoni to anyone looking to buy or sell a home. Thank you for making my dream a reality!

October 24, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Talia,

We're so glad to hear about your positive experience with Mereoni! It's wonderful to know she made your home-buying journey smooth and enjoyable. We appreciate your kind words and are thrilled that she helped you achieve your dream.

Nelson Alexander

Rated 5 out of 5 stars

Mereoni was amazing

Mereoni was amazing! Couldn't recommend her enough!!

October 20, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Brad and Monica,

We're so glad to hear you had a wonderful experience! We appreciate your kind words about Mereoni. We'll be sure to share your feedback with her.

Nelson Alexander

Rated 5 out of 5 stars

Fantastic team to work with

The team at Nelson Alexander achieved a great sale price for our house and were excellent from the first meeting to the auction. They provided excellent advise, relevant feedback, kept our expectations real and helped us through the whole process. I would highly recommend them to anyone wishing to sell their home.

October 11, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Chris,

Thank you for your kind words. We are thrilled to hear that you had such a positive experience selling your home. We strive to provide exceptional service and are delighted that our team was able to achieve a great sale price for you. We appreciate your recommendation and hope to continue exceeding expectations for all our clients.

Nelson Alexander

Advertisement
Rated 5 out of 5 stars

Highly recommend!

We had a fantastic experience working with Janine and Paul to sell our home. They were both great communicators, honest and reliable. They offered advice which was realistic and which helped us obtain an outcome that we were extremely happy with. They kept us updated throughout the whole process and were super easy to work with. They made our experience completely smooth and stress-free! We would highly recommend Janine and Paul as real estate agents!

October 14, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Sarah,

We are so pleased to hear about your positive experience with Janine and Paul. It's wonderful to know they provided such excellent communication, honesty, and support throughout the process. We are delighted that they were able to help you achieve a successful outcome that you are happy with. We appreciate your kind words and are proud to have Janine and Paul as part of our team.

Nelson Alexander

Rated 5 out of 5 stars

Thanks Michael

Michael Keogh was the true professional throughout the process of marketing and selling our property. His advice and guidance, strong communication skills, honesty and strong ethics were exactly what we required. He met all of our expectations and more. It was a great experience from our first meeting through to the successful outcome. We would highly recommend Michael for all your property needs.

September 19, 2024
Unprompted review
Nelson Alexander logo

Reply from Nelson Alexander

Hi David,

We are so pleased to hear about your positive experience with Michael. It is wonderful to know that he exceeded your expectations and provided you with the guidance and support you needed throughout the process. We are committed to providing our clients with the best possible service, and we are thrilled that Michael was able to deliver on that promise.

Nelson Alexander

Rated 5 out of 5 stars

Dream team - couldn't recommend more!

Charlie and Angus were absolutely fabulous to work with for the sale of our first apartment - the absolute dream team! Both Charlie and Angus are professional, trustworthy, knowledgeable, kind and respectful. They held our hand and coached us throughout the entire process and ensured we felt not only comfortable, but confident every step of the way. Our campaign couldn't have run any smoother and we were extremely happy with our result come auction day. We truely couldn't recommend more! We look forward to working with both Charlie and Angus on the sale of our next property!

October 7, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Sophie,

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had such a positive experience with Charlie and Angus. We strive to provide exceptional service and it's wonderful to know that they exceeded your expectations. We're so happy to hear that you felt comfortable and confident throughout the process and that you were pleased with the outcome. We appreciate your trust and look forward to assisting you with your future real estate needs.

Nelson Alexander

Rated 5 out of 5 stars

Thank you Mereoni for your dedication…

Thank you Mereoni for your dedication and commitment to getting the property sold.

September 30, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi,

We appreciate your kind words and are thrilled to hear about Mereoni's dedication and commitment to helping you sell your property. We strive to provide exceptional service to all our clients, and we're glad that Mereoni was able to exceed your expectations.

Nelson Alexander

Advertisement
Rated 4 out of 5 stars

Mereoni took charge of everything from…

Mereoni took charge of everything from beginning to the end. From do the opening inspections, the fotograf and put in contact with a legal team. The whole process was easy and relax. Thanks Mereoni and good luck I. The future.

October 2, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Claudio,

We are so glad to hear that you had a positive experience! It sounds like you were well taken care of by Mereoni. We appreciate your kind words and wish you all the best in the future as well.

Nelson Alexander

Rated 5 out of 5 stars

First Home Buyer

As a FHB without much knowledge in purchasing a property, I'm glad to have had worked with Travis. He is kind and reliable, and understanding of the stresses that comes with such a big commitment. He was very responsive and happy to answer my never-ending string of questions. If the opportunity arises in the future to buy or sell a property, I'd definitely choose to work with Travis again.

October 1, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Suriani,

We appreciate your kind words and are thrilled to hear about your positive experience with Travis. It's wonderful to know he was able to provide you with the support and guidance you needed during such a significant purchase. We strive to create a positive and supportive environment for all our clients, and we're glad Travis was able to make your experience a good one.

Nelson Alexander

Rated 5 out of 5 stars

Stand out

When it comes to selling property, Mereoni is the agent you want by your side. From the moment we met her, it was clear she was the one. Her presence is magnetic, and her ability to truly listen sets her apart. Mereoni communicates with clarity, executes with precision, and delivers results. Whether you’re selling a $400k apartment or a $4 million luxury home, her exceptional negotiation skills, strategic insights, and personal touch will ensure you’re in the best position for a top-tier outcome. If you’re thinking about selling, Mereoni is the go-to agent for success.

September 30, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Anne,

Thank you for your kind words. We are thrilled to hear about your positive experience with Mereoni. We strive to provide exceptional service and are delighted that you found our agent's expertise, communication, and dedication to be valuable. We appreciate your trust and confidence in our team.

Nelson Alexander

Rated 5 out of 5 stars

We had the fortune of being assisted by…

We had the fortune of being assisted by Belle McEwan-Marion to purchase our home. We had been searching for the right home for over year, and Belle was instrumental in finding us the right place and helping us through the purchase process. Everything was smooth and effortless due to the professional assistance we received.

September 19, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Jonathan and Talia,

We are so happy to hear that you had a positive experience with Belle. It's wonderful to know that she was able to help you find the perfect home after a year of searching. We appreciate your kind words about her professionalism and the smooth process she facilitated for you.

Nelson Alexander

Advertisement
Rated 5 out of 5 stars

I was extremely happy with my experience leasing my property with David in Northcote

I was extremely happy with my experience leasing my property with David in Northcote. From the first interaction David took charge, organised everything and leased my property very quickly. His communication was clear, honest and I felt extremely comfortable dealing with him. I would be more than happy to recommend him to anyone leasing a property.

September 29, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Anica,

Thank you for your kind words. We are delighted to hear about your positive experience with David. We appreciate your feedback and are glad you found the leasing process smooth and efficient. We strive to provide excellent service to all our clients, and we are pleased that David was able to meet your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Thank you to Mereoni!

Thank you to Mereoni for your ongoing support through this process…. As a solo parent it was extremely daunting navigating the property market but you took so much time to show me properties privately, keep me informed about upcoming opportunities and checked in over months and months of searching! Very grateful for your patience with me.

July 9, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Leesa,

We appreciate your kind words and are thrilled to hear about Mereoni's dedication to helping you find the perfect property. It's wonderful to know that her patience and support made the process less daunting for you. We're proud to have such dedicated team members who go above and beyond for our clients.

Nelson Alexander

Rated 5 out of 5 stars

I had the pleasure of working with Mereoni at Nelson Alexander when selling our home. I cannot recommend her highly enough!

I had the pleasure of working with Mereoni at Nelson Alexander when selling our home, and I cannot recommend her highly enough! From our very first meeting, she took the time to understand our needs and preferences, making the entire process feel personal and tailored to what we needed.

Mereoni was incredibly knowledgeable about the market and provided us with invaluable insights and strategies that really paid off! She was always available to answer my questions, no matter how small, and consistently went above and beyond to ensure we were informed and new what choices / options we had available to us.

What truly stood out to me was her exceptional communication skills and knowledge of the market. Mereoni kept me updated throughout the process, and I always felt like a priority. Her professionalism and genuine enthusiasm made the experience enjoyable and stress-free.

September 24, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Rosie,

We're thrilled to hear about your positive experience with Mereoni. It's wonderful to know that she provided you with the personalised service and expert guidance you needed to sell your home. We're proud of her commitment to exceeding expectations and making the process as smooth and enjoyable as possible.

Nelson Alexander

Rated 5 out of 5 stars

Honest and refreshing real estate experience

Rob was absolutely fantastic, and I'm so grateful to have had him as my agent as a first home buyer. I had experienced my fair share of inauthentic or novice estate agents when it came to inspecting inner city apartments, and it was so refreshing to have an agent like Rob to work with when landing my new place. He was so genuine, and worked through the process with me with such candour & kindness. I would highly reccomend Rob to any first home buyer, you dont come across agents like him often!

August 15, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Zoe,

We are so pleased to hear about your positive experience with Rob. It's wonderful to know that he made your first home buying journey so smooth and enjoyable.

We strive to provide exceptional service, and we're delighted that Rob's genuine approach and dedication made a real difference for you.

Nelson Alexander

Advertisement
Rated 5 out of 5 stars

Working with Luke and Monique.

Working with Luke and Monique felt comfortable and constructive from the start. they were very accommodating, approachable, and engaging, and worked with us at our pace, while I'm sure keeping us on track!
We appreciated their advice and guidance, which resulted in a great outcome. What we anticipated to be a stressful and nerve-wracking experience turned out to be more interesting and fun!
Thankyou to you both, you are a great combo!

September 10, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Chris,

We are so glad to hear that you had such a positive experience working with Luke and Monique. It sounds like they truly went above and beyond to make the process comfortable and enjoyable for you. We appreciate your kind words about their professionalism, guidance, and ability to create a positive atmosphere.

Nelson Alexander

Rated 5 out of 5 stars

The effortless and successful…

The effortless and successful experience of selling my property was all due to Mereoni. Her dedication and the desire to achieve a great result was obvious from the moment I first spoke with her, so much so that I was confident that this time a successful result would be achieved. I feel Mereoni was happy to do more than was necessary to ensure my property was well presented for sale. I would never hesitate to recommend Mereoni to anyone thinking of selling their property as I know they would have someone who really cares about achieving a great sale result.

September 12, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Lorraine,

Thank you for your kind words. We are so happy to hear that you had a positive experience selling your property. We are proud of our team and their dedication to providing excellent customer service.

Nelson Alexander

Rated 5 out of 5 stars

Patrick & Stephanie.. what a team!

Patrick came as a recommendation from a trusted friend, and we could not have been happier with his services! Patrick and Stephanie sold our property off-market without the fuss of a campaign and marketing and not only that but exceeded our expectations and sold the property for a great price in just under 2 weeks. Just goes to show the power of a great network and great teamwork! We highly recommend their services!

August 13, 2024
Nelson Alexander logo

Reply from Nelson Alexander

Hi Nancy,

We are thrilled to hear about your positive experience with Patrick and Stephanie. It's wonderful to know that their expertise and dedication helped you achieve your goals so quickly and successfully. We appreciate your kind words and recommendation.

Nelson Alexander

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look