We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.
We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.
Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.
Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.
Get A Free AppraisalBrunswick St, 3056, Melbourne, Australia
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke and Monique were wonderful from the first meeting. They gave excellent advise. Responded to our questions. Organised the presentation, marketing and sale effectively.
Luke handled the sale negotiations ensuring we got the best deal. We sold before auction for a good price. Great outcome.

Reply from Nelson Alexander
We recently sold our property in South Yarra with Charlie at Nelson Alexander, and would not hesitate to recommend that others work with him. He was proactive, responsive and a strong communicator. In a more difficult market he and his team were diligent and knowledgeable, we always felt the team were treating our sale with the highest priority.
Charlie and his team coordinated with a range of service providers to ensure necessary repairs and touch ups were done to our property in time for sale. This included organising a painter, gardener, stylist and handyman. Charlie organised property access and all. We just had to review and approve quotes. This was a massive time saver.

Reply from Nelson Alexander
As a renter I’m at the whim of owners, etc. However, for the 8 years I was in my rental through Nelson Alexander, my experience of them - Paula Coles in particular – has been great. Responsive, collaborative, representative on behalf of me as renter in any transactions with the owner. My new place is not through Nelson Alexander, and already I'm seeing a stark difference (not for the better) in professionalism, transparency, capability and responsiveness.

Reply from Nelson Alexander
Lisa has been my property manager for a few years and has been brilliant to deal with: she's charming! She's also efficient, helpful and has always addressed any issues swiftly and easily. Thanks Lisa!

Reply from Nelson Alexander
We felt instantly comfortable with David, he was very open and honest about what we needed to do before we put the property on the market. It had been a couple of months since we first contacted David and he never put us under pressure. David has been attentive to us and really easy to deal with and good advice.

Reply from Nelson Alexander
Was a good experience, agent was quick to respond. We were very happy with the outcome.
Would recommend Mereoni Robbins.

Reply from Nelson Alexander
We cannot recommend Michael highly enough. After a horrendous experience with a previous agent, Michael was a dream to deal with and we received outstanding results. Nothing was too much trouble, our experience was positive and calming.

Reply from Nelson Alexander
I felt very well looked after with kind honesty, professional and respect with every step when purchasing my first home.
Would highly recommend to everyone.

Reply from Nelson Alexander
I had the most exceptional service recently in the long and laborious process that is first home buying. We had the expert assistance of Belle McEwan-Marion and Andrew Melilli on the final home we actually purchased, and both have been accommodating, helpful, calming and informative regarding the process (it was auction). Belle had seen us at other opens for other properties, and went out of her way to contact us when one came up in a dream location, and made herself available to answer all our many questions, text messages, morale and support. It was because Belle was able to tell us about the property proactively that made the rest of the purchase path so much easier. HIghly recommend.

Reply from Nelson Alexander
Bought an off market property with Henry Rutherford. It was well under his usual median sale value but his effort and assistance in helping settle, have site visits with myself and the subcontractors I wanted to bring through, made moving in so easy. This was above and beyond given the deal had gone through and his time and effort could have been on focusing on bigger picture items.

Reply from Nelson Alexander
Patrick and Stephanie were exceptional in managing the sale of our investment property. Their consistent and clear communication turned a potentially stressful experience into a smooth process. They ensured every step was handled efficiently and followed through on all their commitments. The final result not only met but exceeded our expectations. We are grateful for their hard work and dedication.

Reply from Nelson Alexander
I recently bought a property with the help of David Mogford from Nelson Alexander and I couldn’t be happier. He was pleasant, professional, knowledgeable, and attentive to my needs from start to finish. He provided valuable insights, answered all my questions and willing to do more to make the entire process smooth and stress-free. Thanks to his dedication, I found my dream home after a year of hunting. I highly recommend David for anyone looking to buy or sell a property.

Reply from Nelson Alexander
Whilst contemplating the sale of my property, I had to choose in between two keen Agents - I chose Mereoni, because I liked her. And since I don't like people, this on its own is an enormous endorsement!
Nevertheless, Mereoni is very easy to deal with since she understand the importance of communications; she is both detailed and has an eye for details, and that is very important in her field. Very driven and direct. I like that! Thank you, Mereoni.

Reply from Nelson Alexander
Making renters go into a bidding war with each other is illegal.
The team at Nelson Alexander worked well together to sell my house. All my dealings with the team were courteous, professional and responsive.

Reply from Nelson Alexander
Monique at Nelson Alexander was so personable and really helped us throughout the whole sales journey. We could not have asked for a better agent. When things got tough she continued on until we had a wonderful result. Thank you Monique Verga.

Reply from Nelson Alexander
Mereoni and Matt facilitated the sale of our property with consideration and excellent advice. Their friendly helpful communication and spot-on sales strategy resulted in a remarkable level of buyer interest. We couldn't be happier about the ease of the process and the outcome.

Reply from Nelson Alexander
Katia, I really appreciate your professionalism throughout the leasing process. You've made everything so smooth and stress-free for me. Your prompt and clear communication has been fantastic. I always felt informed and in the loop at every stage. I’m impressed by your attention to detail, from the marketing materials to the tenant selection. It really made a difference. Your dedication and commitment to finding the right tenants for my property have been outstanding. I couldn't have asked for a better agent.

Reply from Nelson Alexander
Mereoni sold my apartment in Essendon. I thought it was going to take several months, but it was sold in under 2. Mereoni has very clear, consistent communication and always followed up. She gave great guidance on on how to get to the best outcome for me. I would definitely work with her again and I highly recommend her as an agent.

Reply from Nelson Alexander
My comments are related to David Mogford and Not with the company Nelson Alexander. I feel very lucky that I chose David to sell our property. As a real estate consultant, his services are above and beyond. He has always time to speak to me. Many of the times I contacted him after hours, like late in the evening or very early in the morning. After handing over the key, I found David takes care of the house better than me. He looks after the house like his own.
I don't have words to express my satisfaction in his dealing with the sale process. In simple words, he is the best sales consultant I have ever come across. I will not hesitate to recommend David to my family and friends. His calm and friendly nature combined with his industry experience makes him the best in the industry. David, thank you very much for all of your help. Best regards, Ajit

Reply from Nelson Alexander
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.