Nelson Alexander Reviews 6,292

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making processes smooth and stress-free. Many people highlight the exceptional customer service, noting prompt and efficient handling of queries and requests. Reviewers appreciate the quick response times and clear communication, which contributes to a positive and supportive experience. Conversely, a small portion of people felt dissatisfied with the service, mentioning a revolving door of inexperienced staff and a perceived lack of care for landlords. Some customers also reported unsatisfactory customer service, with unanswered communications and unprofessional behavior.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, often describing it as fantastic, responsive, and efficient.... See more

Customer service

Users describe positive interactions with customer service. Many customers felt guided and supported,... See more

Response time

Clients share positive opinions on response times. Many customers highlight the responsiveness and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

Company replied

Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

Company replied

Rated 5 out of 5 stars

Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament... See more

Company replied

Rated 5 out of 5 stars

I met Rob at one of his open homes, and although that property wasn’t the right fit, he took the time to understand what we were really looking for. From that point on, he was proactive in helping us... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Luke and Monique were wonderful from…

Luke and Monique were wonderful from the first meeting. They gave excellent advise. Responded to our questions. Organised the presentation, marketing and sale effectively.
Luke handled the sale negotiations ensuring we got the best deal. We sold before auction for a good price. Great outcome.

September 18, 2024
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Reply from Nelson Alexander

Hi Gerard,

It's wonderful to know that you found Luke and Monique to be helpful and effective in guiding you through the process. Their dedication to providing excellent service and achieving the best possible outcome for their clients is truly commendable. We are proud to have such dedicated agents on our team.

Nelson Alexander

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Rated 5 out of 5 stars

Our highest recommendations for Charlie and the Nelson Alexander team

We recently sold our property in South Yarra with Charlie at Nelson Alexander, and would not hesitate to recommend that others work with him. He was proactive, responsive and a strong communicator. In a more difficult market he and his team were diligent and knowledgeable, we always felt the team were treating our sale with the highest priority.

Charlie and his team coordinated with a range of service providers to ensure necessary repairs and touch ups were done to our property in time for sale. This included organising a painter, gardener, stylist and handyman. Charlie organised property access and all. We just had to review and approve quotes. This was a massive time saver.

September 14, 2024
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Reply from Nelson Alexander

Hi Peter,

We are thrilled to hear about your positive experience selling your property in South Yarra. It's wonderful to know that Charlie and his team were so helpful and proactive throughout the process.

We appreciate you highlighting their dedication and expertise, especially in a more challenging market.

Your feedback is invaluable to us, and we'll share it with Charlie and his team.

Regards,

Nelson Alexander

Rated 5 out of 5 stars

Thumbs up from a long-term renter

As a renter I’m at the whim of owners, etc. However, for the 8 years I was in my rental through Nelson Alexander, my experience of them - Paula Coles in particular – has been great. Responsive, collaborative, representative on behalf of me as renter in any transactions with the owner. My new place is not through Nelson Alexander, and already I'm seeing a stark difference (not for the better) in professionalism, transparency, capability and responsiveness.

September 4, 2024
Unprompted review
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Reply from Nelson Alexander

Hi Sentry,

We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you had such a positive experience with Paula Coles during your time as a renter.

We strive to provide excellent service to all our clients, and we're glad to hear that Paula's responsiveness and professionalism made a difference for you.

Regards,

Nelson Alexander

Rated 5 out of 5 stars

Lisa Taguelmint @ NA Fitzroy

Lisa has been my property manager for a few years and has been brilliant to deal with: she's charming! She's also efficient, helpful and has always addressed any issues swiftly and easily. Thanks Lisa!

September 20, 2024
Unprompted review
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Reply from Nelson Alexander

Hi Alison,

We are delighted to hear about your positive experience with Lisa. It's wonderful to know that she has provided you with such excellent service.

We appreciate your kind words and will share your feedback with her.

Regards,

Nelson Alexander

Rated 5 out of 5 stars

We felt instantly comfortable with…

We felt instantly comfortable with David, he was very open and honest about what we needed to do before we put the property on the market. It had been a couple of months since we first contacted David and he never put us under pressure. David has been attentive to us and really easy to deal with and good advice.

September 18, 2024
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Reply from Nelson Alexander

Hi Richard and Karin,

We are so glad to hear that you had a positive experience with David.

It sounds like he provided you with the guidance and support you needed to feel confident about putting your property on the market.

We appreciate you taking the time to share your feedback.

Nelson Alexander

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Rated 5 out of 5 stars

Was a good experience

Was a good experience, agent was quick to respond. We were very happy with the outcome.
Would recommend Mereoni Robbins.

September 9, 2024
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Reply from Nelson Alexander

Hi John,

We're so glad to hear you had a positive experience. We appreciate your kind words about the agent's responsiveness and the outcome.

We strive to provide excellent customer service and are happy to hear that we met your expectations.

Nelson Alexander

Rated 5 out of 5 stars

We cannot recommend Michael highly…

We cannot recommend Michael highly enough. After a horrendous experience with a previous agent, Michael was a dream to deal with and we received outstanding results. Nothing was too much trouble, our experience was positive and calming.

September 16, 2024
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Reply from Nelson Alexander

Hi Nicole,

We are so happy to hear that you had a positive experience with Michael. It's wonderful to know that he was able to turn your experience around after a difficult time with a previous agent. We strive to provide our customers with the best possible service, and it's rewarding to hear that Michael was able to meet your needs and exceed your expectations.

Nelson Alexander

Rated 5 out of 5 stars

The best experience

I felt very well looked after with kind honesty, professional and respect with every step when purchasing my first home.
Would highly recommend to everyone.

September 12, 2024
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Reply from Nelson Alexander

Hi Frank,

Thank you for your kind words. We are so happy to hear that you had a positive experience purchasing your first home.

We strive to provide our customers with the best possible service and we are grateful that you felt well looked after throughout the process.

Nelson Alexander

Rated 5 out of 5 stars

Amazing service with first home purchase

I had the most exceptional service recently in the long and laborious process that is first home buying. We had the expert assistance of Belle McEwan-Marion and Andrew Melilli on the final home we actually purchased, and both have been accommodating, helpful, calming and informative regarding the process (it was auction). Belle had seen us at other opens for other properties, and went out of her way to contact us when one came up in a dream location, and made herself available to answer all our many questions, text messages, morale and support. It was because Belle was able to tell us about the property proactively that made the rest of the purchase path so much easier. HIghly recommend.

August 31, 2024
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Reply from Nelson Alexander

Hi Lauren,

We are thrilled to hear about your positive experience with Belle and Andrew. It's wonderful to know that their expertise and dedication made your first home buying journey smoother and more enjoyable.

We appreciate your kind words and are delighted that Belle's proactive approach and support played a significant role in your success.

Nelson Alexander

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Rated 5 out of 5 stars

Bought an off market property with…

Bought an off market property with Henry Rutherford. It was well under his usual median sale value but his effort and assistance in helping settle, have site visits with myself and the subcontractors I wanted to bring through, made moving in so easy. This was above and beyond given the deal had gone through and his time and effort could have been on focusing on bigger picture items.

August 23, 2024
Unprompted review
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Reply from Nelson Alexander

Hi Matt,

We're happy to hear about your positive experience with Henry. It's wonderful to know that he went above and beyond to make your move as smooth as possible. We appreciate your kind words and will share your feedback with Henry.

Nelson Alexander

Rated 5 out of 5 stars

Patrick and Stephanie were exceptional…

Patrick and Stephanie were exceptional in managing the sale of our investment property. Their consistent and clear communication turned a potentially stressful experience into a smooth process. They ensured every step was handled efficiently and followed through on all their commitments. The final result not only met but exceeded our expectations. We are grateful for their hard work and dedication.

September 12, 2024
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Reply from Nelson Alexander

Hi Nazim,

We are thrilled to hear about your positive experience with Patrick and Stephanie. Their commitment to clear communication and efficient handling of the sale process is truly commendable. We strive to ensure our clients have a smooth and successful experience, and it's wonderful to know that Patrick and Stephanie exceeded your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Pleasant and Professional Agent

I recently bought a property with the help of David Mogford from Nelson Alexander and I couldn’t be happier. He was pleasant, professional, knowledgeable, and attentive to my needs from start to finish. He provided valuable insights, answered all my questions and willing to do more to make the entire process smooth and stress-free. Thanks to his dedication, I found my dream home after a year of hunting. I highly recommend David for anyone looking to buy or sell a property.

August 26, 2024
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Reply from Nelson Alexander

Hi Danella,

It is wonderful to hear about your positive experience with David. It's wonderful to know he was able to provide you with the guidance and support you needed to find your dream home. We appreciate your kind words and will share your feedback with David.

Nelson Alexander

Rated 5 out of 5 stars

Whilst contemplating the sale of my…

Whilst contemplating the sale of my property, I had to choose in between two keen Agents - I chose Mereoni, because I liked her. And since I don't like people, this on its own is an enormous endorsement!
Nevertheless, Mereoni is very easy to deal with since she understand the importance of communications; she is both detailed and has an eye for details, and that is very important in her field. Very driven and direct. I like that! Thank you, Mereoni.

August 26, 2024
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Reply from Nelson Alexander

Hi Mick,
We appreciate your kind words and are thrilled to hear about your positive experience with Mereoni. It's wonderful to know that her communication skills and attention to detail made the process smooth and enjoyable for you.

Nelson Alexander

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Rated 5 out of 5 stars

A great team who worked together for my sale.

The team at Nelson Alexander worked well together to sell my house. All my dealings with the team were courteous, professional and responsive.

August 2, 2024
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Reply from Nelson Alexander

Hi Suzanne,

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to work together effectively to achieve your goals.

We strive to provide excellent service and are glad that you found our team courteous, professional, and responsive.

Nelson Alexander

Rated 5 out of 5 stars

Monique at Nelson Alexander was so…

Monique at Nelson Alexander was so personable and really helped us throughout the whole sales journey. We could not have asked for a better agent. When things got tough she continued on until we had a wonderful result. Thank you Monique Verga.

September 9, 2024
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Reply from Nelson Alexander

Hi Deb,

We are so happy to hear you had a positive experience with our agent. We strive to provide excellent service to all of our clients, and we are thrilled that our agent was able to help you achieve a wonderful result.

Nelson Alexander

Rated 5 out of 5 stars

Friendly helpful communication and spot-on sales strategy

Mereoni and Matt facilitated the sale of our property with consideration and excellent advice. Their friendly helpful communication and spot-on sales strategy resulted in a remarkable level of buyer interest. We couldn't be happier about the ease of the process and the outcome.

June 12, 2024
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Reply from Nelson Alexander

Hi Richard and Robert,

We appreciate your kind words and are pleased to hear about your positive experience. It's wonderful to know that you found the process smooth and the outcome successful. We're proud of our team's dedication to providing exceptional service and achieving the best results for our clients.

Nelson Alexander

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Rated 5 out of 5 stars

Katia

Katia, I really appreciate your professionalism throughout the leasing process. You've made everything so smooth and stress-free for me. Your prompt and clear communication has been fantastic. I always felt informed and in the loop at every stage. I’m impressed by your attention to detail, from the marketing materials to the tenant selection. It really made a difference. Your dedication and commitment to finding the right tenants for my property have been outstanding. I couldn't have asked for a better agent.

November 30, 2023
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Reply from Nelson Alexander

Hi Jessica,

Thank you for your kind words. We are so glad to hear that you had a positive experience with our services. We strive to provide our clients with the best possible service and are thrilled that you were satisfied with our professionalism, communication, and attention to detail.

Nelson Alexander

Rated 5 out of 5 stars

Fantastic communication, great result

Mereoni sold my apartment in Essendon. I thought it was going to take several months, but it was sold in under 2. Mereoni has very clear, consistent communication and always followed up. She gave great guidance on on how to get to the best outcome for me. I would definitely work with her again and I highly recommend her as an agent.

July 22, 2024
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Reply from Nelson Alexander

Hi Hannah,

Thank you for your kind words. We're delighted to hear that you had a positive experience with our agent. We appreciate your feedback and are glad to know that you were pleased with their communication, guidance, and the outcome of your sale.

Nelson Alexander

Rated 5 out of 5 stars

An Enjoyable sale process with David Mogford

My comments are related to David Mogford and Not with the company Nelson Alexander. I feel very lucky that I chose David to sell our property. As a real estate consultant, his services are above and beyond. He has always time to speak to me. Many of the times I contacted him after hours, like late in the evening or very early in the morning. After handing over the key, I found David takes care of the house better than me. He looks after the house like his own.
I don't have words to express my satisfaction in his dealing with the sale process. In simple words, he is the best sales consultant I have ever come across. I will not hesitate to recommend David to my family and friends. His calm and friendly nature combined with his industry experience makes him the best in the industry. David, thank you very much for all of your help. Best regards, Ajit

September 3, 2024
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Reply from Nelson Alexander

Hi Ajit,

We are so glad to hear that you had a positive experience with Nelson Alexander Real Estate.

Your kind words mean a lot to us and we will continue to work hard to provide the best service possible to all our customers.

Kind Regards, Nelson Alexander

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