Neonfilter Reviews 

2,202
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and craftsmanship, noting how well items match expectations and branding. The ordering process is often described as simple and user-friendly, with many appreciating the helpful service and quick responses from the team. Reviewers also highlight the prompt and efficient delivery, receiving their well-packaged items quickly. However, some customers noted issues with product durability and quality, such as items arriving damaged or failing prematurely. These reviewers expressed dissatisfaction with the company's response, citing refusals to replace faulty items or address manufacturing defects, even when within reasonable expectations for product lifespan.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing quality of the signs,... See more

Service

Users describe positive interactions with service, highlighting the team's helpfulness, quick responses, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick responses... See more

Order

People report positive experiences with order, praising the ease of the ordering process and the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ollie helped us with a few Neon Signs. He was super helpful throughout the whole process, quick responses and fast delivery. Very happy with the overall interraction, priced well too. Would recommen... See more

Rated 5 out of 5 stars

Sign was updated as per our request from the template sent out by email before production commenced. New template sent quickly showing the changes which I then approved. The product arrived quickly ra... See more

Rated 5 out of 5 stars

From ordering online to receiving the finished product, Neonfilter has ben amazing! Their ordering process is soooo easy and delivery was fast, I had our neon sign EXACTLY the same as our logo (colour... See more

Rated 5 out of 5 stars

Easeful ordering process. Very quick turnaround from order to sign off on design. And again a quick turnaround from sign off to delivery. Just as our last one was six years ago, this one is exceptiona... See more


Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Personalised Neon LED Lights | Lit with meaning


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,202)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Brilliant

Brilliant. Second sign we have brought now. Excellent service. Easy to use website. Would highly recommend.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality & Service!

Amazing Quality & Service!
We have worked with Neon Filter numerous times over the last year. Every single time they deliver high quality neon signs that stop people in their tracks. Their service is excellent and delivery times always honoured. We design signs for our bike dealers but they do the proofing, production, packaging and delivery. They are great, highly recommended!

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Neon Filter were excellent! We submitted our design for quotation, a member of the team called to check that the design was how we envisaged it would be. They were able to provide extremely helpful advice for the set up of the sign and the dimensions.
Now the sign has arrived and it's absolutely perfect! Just brilliant!

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Love & Dance sign

I'd received a NeonFilter creation as a present, so when I was thinking of something for my two sons' new house, they immediately came to mind. Even at my age [80] I found the website very easy to navigate, and placed my order. I was kept well updated on progress, including delivery, and all communications have been quick and friendly. Both the recipients and I were absolutely delighted with the results. Would buy again without hesitation.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The team were super responsive and helpful, which was particularly useful as we had a small issue with our original sign. The team got it replaced super quickly so I'm happy!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

The website was quick and to use

The website was quick and easy to use, and the product was high quality and matched the online mock up. There are highly flexible options to choose from which allowed us to make a great sign for our school. The team were very responsive to e-mails and delivery was quick and easy.

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Neon filter

Outstanding service as always - arrived in good time, well packaged and as described- great value for money.
I’m sure I’ll be back again, for future purchases.
Highly recommend.
Always go above and beyond!

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing product

Amazing product! It arrived so quickly and is really great quality. It actually looks so much better than we thought it would and couldn’t recommend their services enough :)

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Received my order from Neon Filter very…

Received my order from Neon Filter very promptly, the support were amazing at dealing with my advanced requirements and the whole process from sending our logo, to receiving the order was done within 4 days very happy

May 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience from neon filter

Great experience purchasing my custom sign for my grooming salons. I had a few questions while I was designing. I called up and they were very helpful and answered my questions every time.
Quick production and delivery. Would definitely shop again.

April 30, 2025

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