NETGEAR Reviews 

I have a valid recipe that states my purchase is with in one year of Purchase. On the box of the NetGear NightHawk AX 6 model# RAX45 It states 1 year technical support for Costco Members Complimentary Support following purchase. Costco connected me with NetGear they state my coverage is expired & will only help for a fee. Even with proof of purchase they state they have no such support for Costco members. I am not pleased at all with their support. As with Epson or HP with other help centers they help fix your products free of charge. This is a Scam. Do not expect good customer service or for them to honor what is clearly written.

I've phoned their sales department several times for advice on which of their products to buy. Nobody answers, even after 30mins. If they don't answer sales queries I dread to think what their support for products would be like!

Don't buy anything netgear related it's absolutely garbage and only works 10% of the time

The people on their customer service team have 0 clue what they are doing. My last name is Null and it is in my email. The app reads this term as none so I was not receiving verification emails instead of just resetting everything as if I just got it out of the box and telling me to use a different email they argued with me trying other ways to fix it for 4 hours. After realizing they were out of solutions they were willing to try mine but told me I needed to wait 2 days to be put in contact with someone that could do the task. At this point they should be paying me $300 dollars to take the router. Tomorrow I will return it from microcenter and get another one and do it all myself. I cant fathom how someone can work in the computer industry and be so technologically stupid. Paid 300 bucks and cant use the dumaos service the entire reason I bought it.

I bought a Nighthawk Modem and Nighthawk Mesh Router. They worked for about half a day and then stopped communicating. I tried resetting and restarting for two hours. I then called Netgear. After being passed around through four people and the last one still not being able to help me (I could barely understand her), I gave up and rented a comcast unit.

Netgear has continuously not assisted with issues I have been complaining about for the past 2 months. I was just on the phone today with a rep that was rude as in the past. He hung up the phone on me just a few minutes ago. I called again and the next rep did the exact same thing hung up the phone. I have had the phone hung up on me 5 times including today. Each time I am routed to a person they ask the exact same information as the previous rep. I am transferred several times. Not once in the 15 or more calls I have made have I ever spoken with someone in the United States. It is clear that this company does not value their customers. They value profit over effective customer service. I would hope at some point someone who cares will respond

don't buy netgear I had an nighthawk r8000 costing £200 and 2 month past the guarantee I had a firmware update, it said I had to download for security and the router never worked again, it bricked it and I tried contacting netgear and its impossible if u r out of guarantee, I resorted to Facebook and email with no reply this company is disgusting and I'm Convinced this was done on purpose worst customer service ever makes me sick and iv tried all the trouble shooting and I'm pretty good with tech

I think this may be a scam. The extender keeps bugging out and not working; desperate (as a number of people now working from home), I called tech support who informed me that it would cost me $49 to get help to fix their product's problem! This is approximately 2/3 cost of the original extender. I caved in and used tech support and paid fee only to have the thing bug out on me again just over the 3 month mark. I'm not paying another "tech support fee." Also watch out or they will automatically renew the tech support access and charge you monthly!

Bought a Netgear Nighthawk WiFi extender in March. The internet connection gets cut off every hour or so. The ironic thing is that I am getting more stable connection by switching the Netgear off and uses the router alone! It is such a joke. There is also this reliability issue. The extender malfunctioned after eight months of use. Netgear replaced it for me (have to pay for postage). Same old connection problem with this new machine.
DO NOT BUY!

I purchase a Meural Canvas a few years ago from Best Buy. After 20 months of ownership, the canvas developed a shrill buzzing sound when on.

I emailed support and they confirmed the canvas is defective. They also said the warranty is only 12 months and they could do nothing for me. SO, if you purchase a Meural Canvas, please be prepared to spend hundreds of dollars for what might soon become a paper-weight.

I wish I had just spent the money on a piece of real art!!!

ALSO - I have a Meural annual membership. The process of cancelling it has been a big hassle and I still don't know if it's cancelled.

Here's what I did to cancel it: 1) I signed into my Meural account and thought I had cancelled it there. However, I kept receiving emails saying the membership was going to auto-renew. I thusly signed into my Meural account again and saw that it was very unclear if my membership had actually been cancelled. 2) I contacted Netgear (the parent company) support via email. They said to call. 3) I've now called twice, taking 30 minutes of my time to do so, and both times I was hung up on. Apparently, the person on the other end of the phone couldn't hear me. I used a Google Pixel 5, which is only a few weeks old, to make the calls. I has full cell reception and have never had problems before with people hearing me on calls.

Please do yourself a favour and buy a piece of real art. Don't end up with a bad case of buyer's remorse as I have!

This company is a joke they take your money and don’t want to give it back. All of their devices suck I won’t even want it for free! Stay away from netgear!

Been having issues all day setting up my netgear product AC2300 (R7000P) after 5 hours of trouble shooting i was then advise that my issued needed to be escalated... you what..... you couldnt advise this after the 1st hour of troubleshooting...... all now im still waiting for someone to contact me back... shocking service do not buy any netgear products

I purchased a Netgear Nighthawk Model R7450 on September 30, 2020. This router continuously drops my internet connection. My router is still under warranty but Netgear has refused to honor it because they did not troubleshoot the router first. But why would I have purchased another Netgear router if the Model R7450 was working well? I stayed on hold for 30 minutes only to be told that my warranty would not be honored. However, the warranty disclosure only states that returns be within 90 days from the date of purchase. Poor service after the sale.

I Never had terrible customer service ever they don't want to stand by there warranty. I am a computer tech and I never had this bad experience what so ever. I even had it down to the product after trouble shooting it myself and I even told there techs that but they still insisted that they need to trouble shoot it. SO for **** and giggles i let them walk me threw it and like i told them i have already got it down to the product they even told me to call my internet service provider its on there end which i told them they have already been out here and they told me to call them again because its on there side and I had to argue with them because already had them at my house and I'm not paying them to come out again. I even told them i could hook up other routers and it would work fine but hook there back up it would start cutting my internet out and WIFI keeps dropping but then they told to pay for shipping to ship the router to them and then they will send me a replacement after they received mine I am not paying for something that has a warranty on because there product is defected so NETGEAR don't get the ducts in a roll and have better Tec's and have people that can understand English and have a English speaking Tec I will quit recommending there products to my customer's and l quit using them and switch to someone else. Did I mention when you are talking to there Tec's you can't hear them because they got u on speaker phone

Terrible customer service and setup of the product

The absolute worst tech support possible. Had me reset the router. Tells me some BS about the wifi getting locked out (I have a wired connection also failing). I am a network engineer, this guy is full of sh@t. Took them forever to answer, finally get someone on, router is over 90 days old and I have to purchase another contract to get them to set my router up. Its a joke.

Bought a $200 3 band router for our coffee shop. We wanted to change the router name and password as we opened the shop. I called to get technical support for this and was told I don’t get technical support on the phone because I purchased the router 91 days ago and phone support is only authorized for the first 90 days without buying a subscription. No one had the technical answers we sought anyway. Hold times were well over half an hour and the staff was quite rude. Wouldn’t recommend them in the least bit

I own the ac1900 nighthawk. This is the most expensive router i’ve ever owned. Think i got it for around $250 and funnily enough the worst experience i’ve ever had with a router. Supposedly dual band but wont recognize the password on one or the other. Wifi drops out every second day just A POS router plenty of reviews out there to back it up. Steer clear of netgear

How???

I created a support ticket, gave my serial number, my product type, the issue that I was having, etc... and I am connected to 4 different people????

NETGEAR YOU ARE WASTING YOUR OWN MONEY AND MY TIME!!!

1. Allow a call back after you've actually reviewed my issue so I don't have to get an earful from how you are going to be back on shortly every 2 min...

2. We are in the 21st century folks. Use automation. Your creating a terrible experience for a 400$ product that you're expecting me to subscribe too for security a year from now...

3. Your knowledge articles have a ton of broken links even when I am trying to purchase and upgrade my security settings... again, HOW???

Please for the love of god address these issues as my time is worth more than this.