Newby House Interiors Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting that items look stunning, feel very comfortable, and are sold at extremely competitive prices compared to other shops. People also love the seamless ordering process and the reliable delivery service, explaining that items arrive promptly, are well packaged, and are handled with great care by polite drivers. Some reviewers were not happy with minor product defects, missing parts, or occasional malfunctions discovered upon delivery. However, consumers mentioned that these unexpected problems were quickly handled by the professional support team, who efficiently provided replacements and ensured everything was fully resolved.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and beautiful design of their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and in... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the excellent products... See more

Order

Customers had positive experiences with order, noting that the ordering process was straightforward and easy.... See more

Price

People report positive experiences with price, consistently praising competitive costs and great savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two oak lamp tables online. These arrived a few days later well packed and we are very happy as they were exactly what we needed. We wanted quality finished furniture and they certainly t... See more

Company replied

Rated 5 out of 5 stars

I purchased a fire from Newbyhouse interiors. A very reliable company and best prices. I was informed re delivery date, arrived on time. Expertly packed. Delivery guys were smashing, unpacked, s... See more

Company replied

Rated 5 out of 5 stars

We have just received excellent service from Richard. We ordered some dining chairs on Monday and they were delivered on Wednesday. Unfortunately three of the legs were damaged but these were replaced... See more

Company replied

Rated 5 out of 5 stars

The service from this company is first class. We ordered an inset fire which was competitively priced and it was delivered as promised. The fire was installed and looked amazing but unfortunately it... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cane Furniture Store
  4. Office Furniture Store

Written by the company

Newby House Interiors is a family-run furniture retailer with over 18 years of online trading experience. Established in 2008, we specialise in quality furniture for every room of the home, including living, dining, bedroom, home office, conservatory and outdoor furniture. As a family business, we pride ourselves on offering knowledgeable, personal service alongside competitive pricing. We work directly with many of the UK's leading furniture manufacturers and brands, including Bentley Designs, Baumhaus, Desser, Old Charm, Jual and many more, allowing us to offer a carefully selected range of contemporary, traditional and handcrafted furniture. From stylish dining sets and solid oak furniture to recliners, garden furniture and electric fireplaces, our aim is simple: to provide quality products, honest advice and excellent customer service from order through to delivery. Thousands of customers across the UK have trusted Newby House Interiors for their furniture purchases, and our commitment to service continues to be reflected in our 5-star reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(755)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service & product!

Very pleased with our purchase! The fire looks amazing and delivery was fast too! Would definitely order from here again! Just wish the company we ordered our sofa with were as good so that we could get to sit in our new living room and enjoy our gorgeous new fire!

November 27, 2024
Unprompted review
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Rated 5 out of 5 stars

stereo cabinet

Ordered a stereo cabinet - it was excellent quality. Delivery was super quick and communication was excellent. Would highly recommend.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Drinks cabinet order

We purchased a smoked oak drinks cabinet in December 24. The customer service was excellent with the company responding the same day to our queries regarding the cabinet size. We received clear instructions on delivery and checking of the cabinet. We are very pleased with the quality of the cabinet and would recommend the company.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

I recently purchased an oak wine cabinet and was very impressed by the amazing customer service - they replied immediately regarding a couple of queries prior to purchase and the follow up and support, from placing the order to delivery, was incredible. Very good price and delighted with the quality of the product. THANK YOU.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I purchased a hall console table. Unfortunately the doors were faulty. I contacted Newby House and received a very prompt reply - especially for a Sunday. The problem was dealt with a replacement offered. After a few delivery issues - not the fault of Newby House - I received my table in time for Christmas. I'm very pleased with it and I cannot fault my experience with customer service who were extremely helpful.

December 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service from Richard & newbyhouseinteriors

After having some bad experience buying an item online with another company, where the seller took the money and did not respond to query and commitment on delivery, I was worried about buying certain items online. I found an electric fireplace with “newbyhouseinteriors” which was referred to me by my builder, I reached out to “newbyhouseinteriors” to check on their response and get an understanding of the customer service / warranty etc. I must admit Richard from newbyhouseinteriors, responded to my queries within few hours and I am very pleased with the way he ensured that I am not dealing with a bot. I placed an order for the item after gaining some confidence with Richard & newbyhouseinteriors, the item was delivered within 2 days and well packed. My advice is to always pick up the phone try calling the company and email them to see if they do respond before placing an order. I highly recommend newbyhouseinteriors.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service1

Found it so easy to get in contact with this company and answer my enquiries before I made a purchase. I actually spoke to a human being!!.....get so tired of robots trying to answer. Pleasant, helpful staff, order made, delivered quicker than I thought. Well packaged, good quality stuff. Thankyou Would definitely recommend and wiill be shopping with you again.

December 10, 2024
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Rated 5 out of 5 stars

Great place.

I found exactly what I was looking for at Newby House Interiors, and the price was very good too.
It was delivered on time, and I was kept informed all the way through.
Perfect.
Many thanks!

December 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Good quality and fast delivery

Ordered a console table from this company. To my delight it was delivered the next day well protected and in perfect condition. Very good quality furniture. I was kept up to date by phone calls which made a pleasant change from text messages. Highly recommend

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Moseley Stitched silver grey dining chairs

I recently purchased 6 Moseley Stitched Waffle Linen Effect Silver Grey Dining Chairs from Newby House Interiors. Not only did they price match, but the transaction was swift and pain free. Communication was excellent and our chairs arrived in perfect condition extremely quickly. Great, comfortable chairs and wouldn't hesitate to use this company again.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a tv stand which was simple and…

Ordered a tv stand which was simple and straightforward. Received a prompt confirmation e mail outlining the deliver process which is through a 3rd party. Unfortunately I didn't receive a txt which I had to confirm the delivery date so I missed that slot. However the sales manager sorted it out for me and actually gave the delivery company his own mobile number to assure I didn't miss another delivery slot. Tv stand is lovely and matches well with our refurbished lounge was also a good price the cheapest I found on the Internet for the same stand.

December 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service.

I love my coffee table
Good value, competitive price, arrived on time despite being delivered at Christmas.
Excellent service

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great company and product

Great company to deal with, gave updates on delivery throughout.
Lovely product - Blue signature shoe cupboard competitively priced, quick and careful delivery into home in perfect condition.
Will use this business again.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and overall experience. Would highly recommend!

Fantastic customer care.
Prompt delivery and quality after care support!

I’m always wary about ordering big items online without seeing the quality and pleased to say that I couldn’t fault this company.

I’d seen these bar stools in a large well known store and loved them but they didn’t have them in stock. This was a good thing for us as I sourced them online with Newby Interiors and they were less expensive.

December 13, 2024
Unprompted review

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