NFU Mutual Reviews 

No issues , swift payout, handled professionally.

Best insurance customer service by miles and miles.
Other party involved, could not believe how efficiently NFU dealt with them. Just bloody great.

Absolute rubbish. They shreds to insure him once my son passed his driving test which he did first time and then they refused

I Simply asked that In light of
the concerns raised, I respectfully implore that Avon
Insurance and NFU reconsider my claim in full,
reviewing the matter afresh with all relevant
evidence, including my consultant's report."
I will Certainly try to be constructive and Fair but One of my most serious
concerns is that Avon Insurance / NFU reached its
decision in realation to my Accident surgery claim before waiting for my consultant
orthopaedic surgeon's report and I find that
fundamentally unfair. The consultant's report
was the most authoritative medical evidence
regarding my condition, cause, and prognosis.
By deciding before considering that evidence,
Avon / NFU did not conduct a full, balanced
assessment. It is difficult to understand how
rejecting a claim without all specialist evidence
is fair. I expected any insurer to review such
reports carefully, but instead I felt the decision
was already made. That undermined my
confidence in the process, especially as Avon / Nfu
had previously accepted two claims involving
the same underlying arthritic condition. I am not
asking for special treatment, only that all
relevant medical evidence be properly
considered before a final decision. I hope both
Avon and NFU reflect carefully on how such
decisions are made in future.
Apart from that they have shown me utter Disrespect and contempt in ignoring all contact from me since I submitted my Consultant Orthopaedic Surgeons report, or am I mistaken and they are still reconsidering this new and imperitively important information.
Will I ever know. ?
I humbly asked them If you cannot uphold the claim in full,
please consider whether a fair settlement can be
reached. I look forward to your considered
response.
Still No Response since Early July.

Sincerely

Charles Cachia.

Friendly staff and someone from the local office at the end of the phone. Couldn’t recommend highly enough.

Handholding by the NFU from start to finish. NFU is a reliable, professional and people friendly organisation, ready to provide quick and accurate feedback.

NFU Mutual are not the cheapest insurer as they themselves admit, but they are a pleasure to deal with and really do get things sorted. For the service they provide, I think they are unmatched. Their call centre staff deserve a particular hooyar - a genuine pleasure to deal with, they are always responsive, bright, friendly, patient, and human. I've always been able to get through without having to wait, which may be good luck or another excellent feature.

After appointing their Loss Adjuster, the local NFUM Agency team all but disappeared and provided little help or support with our claim, which became a massively stressful and arduous process. The way the claim was “handled” made the awful experience of losing our belongings, and having our home ruined, so much worse. So much for personal local service! We seemed to have to battle with the Loss Adjuster on every step of the claim process, with obstacles and unreasonable demands being put in our way throughout. The cleaning company appointed by the loss adjusters also did a very poor job, leaving our home dirty and damp. Ignore NFUM’s happy adverts and avoid them.

The staff were extremely helpful in guiding us through the various steps required to make a claim.

A customer of over 10 years with the NFU with no claims ever and a renewal price on our policy that has increased once again (to a price more than double of other reputable providers overall), we have decided to leave the NFU. This has been made easier by the fact I remain unable to contact any of my local branches despite multiple calls, for days, with no promised call back initially. Never have experienced such poor customer service from them before. NFU Mutual Direct head office remained helpful and efficient when I came off hold.

What a fantastic company. In times of need they have you covered. I had water damage to a house and from beginning to end of the claim it was handled with professionalism and care. I felt I was in safe hands. All the people I dealt with within the company where good. Nigel was the gentleman who assessed the damage and dealt predominantly with my claim and he was a pleasure to deal with. Totally recommend NFU.

Prompt and professional service

I found it straightforward to contact NFU and received the information I was seeking. Tamsyn explained the different options available which I appreciated.

A value for money insurer who has its customers best interests at heart.

Strange company! Taken all my personal details only tell me in the end that they don’t cover my profession as a pawnbroker. Absolute waste of time. This should be mentioned in the requirements section such as you have to be 18+ and live in the UK. Glad they are not my insurer too brain dead of a company to even mention criteria of insurance. Before you answer back with “we can’t list all the professions we don’t cover “ at least list the professions you do cover. 👍

I have had insurance with NFU for many years. I received a letter saying that they wish to review my cover but 3 calls to the local (Marlow) office during a 5 day period resulted in NO ONE calling back as promised. When I tried again, I was told that the Marlow office had their phones off?!!! We were considering getting house insurance with them as well but, if this is the customer care standard, then perhaps we should think again.
Update. Someone finally called us on Friday teatime after I had written this critique and we now have a date for the insurance review, - 18th August, over 3 weeks away!

Regrettably, I've had to make two claims on my NFU house insurance policy for water leaks and associated damage.
In both cases there was a feeling that NFU were moving swiftly and efficiently to sort the problem out. In both cases they employed reliable contractors working really well and who knew what they were doing.
Throughout I knew who to speak to and what I had to do.

I found the 'on-line' NFU experience less straightforward than I would have wished. However, I eventually navigated the system and had a very satisfactory outcome. I was impressed by the way that NFU collaborated with me and our vets during the claims process.

Very poor communication, you take the time to go through there online requirement only to get a blunt response with no details. No easy access to the contact number etc.

I found that NFU Mutual were very helpful and understanding when I contacted them. They were prompt getting back to me and letting me know the procedure involved.