NFU Mutual Reviews 

Regrettably, I've had to make two claims on my NFU house insurance policy for water leaks and associated damage.
In both cases there was a feeling that NFU were moving swiftly and efficiently to sort the problem out. In both cases they employed reliable contractors working really well and who knew what they were doing.
Throughout I knew who to speak to and what I had to do.

I found the 'on-line' NFU experience less straightforward than I would have wished. However, I eventually navigated the system and had a very satisfactory outcome. I was impressed by the way that NFU collaborated with me and our vets during the claims process.

Very poor communication, you take the time to go through there online requirement only to get a blunt response with no details. No easy access to the contact number etc.

I found that NFU Mutual were very helpful and understanding when I contacted them. They were prompt getting back to me and letting me know the procedure involved.

Looking online for home insurance. Saw NFU advertised, get a quote online in minutes, it advertises. No you cant, its a ploy to give your info so they can speak with you to do their selling. Call it what you like, I call it misleading. I will take my business elsewhere.

Very professional service. Very honest. No messing. Great staff to deal with, both in the Omagh office and our telephone contacts.

Claim paid in 2 working days
Sandra in Saffron Walden office was brilliant

Polite, professional and understanding

Absolutely fantastic...stress free throughout the claim. Rapid in having my car fixed... overall excellent

Very sharp practice, no claim made moving forward & lost our no claims with no explanation as to why.

great to deal with - had our best interests at heart throughout what was a traumatic time for our business

Very professional company worth paying more than average for insurance as you get really professional and polite staff who make you feel that you’re in safe hands .They quickly planned a course of action and it would have been finished sooner but for the fact I was away for an extended period .

They are lucky to get 1star from me. Had a simple rodent damaged wire and needed vehicle electrics checking to establish if any other fault. Been without vehicle 4 months.
Communications virtually non existent.
Had to involve a legal firm who they have ignored. In the end dealt with the 2nd garage in month 4 direct then managed to get car back by recovery company but still not a word from the NFU. The NFU local branch also washed their hands of it. Once upon a time the NFU were the best in terms of service and communication. Alas no longer and I encourage people on shop around.

Keep it simple, They are perfect in this field, excellent service and products.

Quick response to my claim enquiry. The settlement came through very promptly.

Requirement that minimum October-April temperature is 10 degrees C. As I understand it, water freezes at 0 degrees C, so this costly requirement is excessive. Underwriters fail to give an adequate explanation for this.

Considering moving my account!
The service is disjointed and once their third party operatives enter the claim that’s when the real problem start at every level, namely ARAG ltd and Sedgewick Ltd .
Such a shame that we as a long standing customer of over 10 years, are left with no option the stress that these companies exert upon innocent customers and in our case ( pensioners)
The highest level of customer service and satisfaction reached in the first five years sadly no longer exists!

I was not expecting any financial reimbursement as my hearing aids were not insured. However, my son advised me to approach my house& contents insurers (NFU) as I required to use my hearing aids at home & also away from home.
I was delighted to receive a substantial contribution towards my replacement hearing aids in a short period of time.
My experience with the company was polite, helpful & attended to quickly.

Very helpful and efficient service. Great company to deal with.

NFU is the best insurance company I and many of my associates would agree with this. There is no argument if there is a genuine claim and it’s sorted out very quickly with no arguments once they have all the facts. Maybe a bit more expensive then other insurance companies but with them if you unfortunately, do have a real claim they get it sorted without any fuss, or trying to avoid the situation.