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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Visitors frequently encountered extremely long queues and severe delays at passport control and security checkpoints located throughout the busy terminals. Many passengers also described unacceptable behavior from ground personnel, frequently characterizing workers as rude, unhelpful, and unnecessarily aggressive. Conversely, a small portion of people felt that certain terminal areas offered much better experiences overall. Travelers genuinely appreciated clean airport facilities, efficient local transportation connections into town, and occasional polite staff members who provided helpful assistance. Some visitors also noted that specific sections feature surprisingly good dining options and pleasant spaces to relax.

What people talk about most

Staff

Customers consistently note negative experiences with staff, describing them as extremely rude, arrogant, and... See more

Location

Customers consistently report severe disappointment regarding the location and airport experience. Reviewers... See more

Service

Consumers find service to be negative, consistently reporting an extremely disappointing and poorly organised... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently pointing out a complete lack of... See more

Facilities

Reviewers express mixed feelings about the facilities, reporting both positive and frustrating experiences.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Only 2 people checking in and taking bag drops. Our guy was rude, including to the people in front of us. Security gate wasnt much better. Could do with some interpersonal training considering the... See more

Rated 1 out of 5 stars

Worst experience at the security check! Not just one rude policeman, but two. Their behaviour was very rude, arogant, and humilitating. They threatened me that they would lock me up in a special room... See more

Rated 1 out of 5 stars

Awful facilities. Been improved apparently so very shiny and lots of bright shops selling overpriced items. Food choice is repetitive to say the least and doesn’t reflect the multinational requirement... See more

Rated 1 out of 5 stars

Even though I loved Nice, I don't think I'd come back here due the airport being so atrocious. Ancient security machines, comically rude staff, terrible 'food' options, laughable prices (as all airp... See more


Company details

  1. Transportation Service
  2. Taxi Service

Information provided by various external sources

Provides an online departures and arrivals service, details of public transport to and from the terminals, cargo and employment information.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

139 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(139)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Airport in the world.....

Worst Airport in the world...... arrived to check in.. then security on baggage. Then Passport machine.. thought great all good. Walked through Duty Free then a MILE long queue to get through to B gate (BA is B gate) literally ...poor shops ... nobody could shop or eat unless you had got their 4 hours early... this queue apparently is normal and is called the new 'fast track' what a joke... then ONE person in a box checking passports again! Run to B9 hundreds of people standing there (worse than Easyjet) no way could you board in Groups... just a free for all. Again with ONE woman at the gate before you got on the coach to the plane... yes still coaching you out to the plane !!! She was checking everyone's passport AGAIN on her phone and then screen . Absolutely horrendous... everyone was hot, angry etc. Why haven't they upgraded this system by now.. and built satellite gates off the main airport???? Not going back there....

June 21, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst airport in Europe

Worst airport in Europe. Check-in staff always look irritated that they have customers. Rarely opens in time and if they work any more slow they would probably fall a sleep. Un-professionnel security staff who does not know how to create a good travel experience. Our flights are very often delayed because they are slow in handling the aircraft. Un-fortunately we need to use the airport frequently but if we could choose we would never set our foot there.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Hellish food offer at the Infinity…

Hellish food offer at the Infinity Lounge in Terminal 2!
Chicken flavoured pot noodle, tired looking bread slices and highly processed chicken slices,soup cold, salads not worthy of that name!
All that for 35€ per person. What a rip -off and what a disappointment for France’s 2nd biggest airport!!! Shameful!!!

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

police officer at immigration counter

police officer at immigration counter. time 12:00 Nice airport terminal 2 flight from London Heathrow
Monday the 25th of March 2024 reason for check… i don’t speak french so was taken to a back room with my mother he then told me that I should speak french if I have a french passport in a demeaning way. I then told him that it was not a legal requirement he then told me to shut my mouth. I was with my disabled mother and this behaviour is completely disgusting and unacceptable not to mention absolutely unprofessional for a french immigration police customs officer. I hope that this complaint will at minimum cause this officer to re think his behaviour towards the public and to learn what the actual Law and requirements are for having a french passport and to not undermine people and disrespect them in a demeaning way especially infront of elderly disabled people. Someone’s Mother didn’t teach them any manners. Kind regards Basil

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

Security control very unfriendly and…

Security control very unfriendly and lack of respect for personal privacy. I was treated like a criminal. The control was slow and not efficient. A disgrace!
I do understand security check is needed. I am frequent traveler and always take the same luggage. THIS I never saw

February 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Horrible experience landing.

Horrible experience landing.
There is no signage leaving the airport as to how to buy a one way transport tickets, but the machines conveniently only sell expensive bundles or return tickets. (If someone needs to take note of this, you should take the tram for two stops and then get down to buy a ticket at the machine at said stop).
Staff incredibly rude at passport control, with one lady screaming at people to scan their passport (even when most are already doing this fine without the yelling). Then when I pointed out to her that a lady is struggling with the face recognition machine, she does nothing to help her and pushes me to a different queue yelling at me that I have to scan my passport. Due to poor signage or to staff incompetence, nobody stamped my non-european boyfriend's passport, which of course caused him massive problems when we departed again from Italy.
One star because the lady at the info point was the only useful person who explained to us how to get the tram ticket sorted and I genuinely think she deserves better.

December 21, 2023
Unprompted review
Rated 2 out of 5 stars

Arrogant telephone assistant for expensive call

The website does not indicate clearly that you must check in before going through the 'Nice access' fast track. I called their number, for which you have to pay, even when waiting. I gad to go through a menu, each time being told the website has all the info. I waited about 10m, with an ironic recording "we are trying to make your wait pleasant", while collecting money!! I eventually got a rather arrogant person, who did not seem to know about their 'Nice access'! They said, in haughty voice, that I have to check in first. So their fast track is not really so fast - just a money spinner. I told them that they should make their website clearer. I asked why I was kept waiting for a paid service, and that payment should start when an assistant answers. Their answer (can you believe it?) "we are only two of us here".

October 20, 2022
Unprompted review
Rated 1 out of 5 stars

Bad airport management in terminal 1, departure to Copenhagen

The worst experience ever in an airport. Hundreds of Norwegian flight passengers were standing for more than hour in a hot room with no air conditioning on the other side of the glass door entrance to gate 09 - Norwegian flight 15th of July departure 9.40 pm - where there was a pleasant temperature and air conditioning. No one was allowed to enter even after I fainted. Fortunately there was a danish doctor who with the assistance from other passengers got me conscious again. Still the airport staff on the other side of the door to the gate refused to open the door (no Norwegian personnel present?).
To be fair, airport personnel later recognised the severity of the situation and I got good help from the local medical team.
Cordialement L Hojlund, Avenue de la Lanterne, Nice

July 23, 2022
Unprompted review
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Rated 1 out of 5 stars

Leaving from terminal 1 with Norwegian…

Leaving from terminal 1 with Norwegian flight to Copenhagen 9:15
- 1 No information on board about delay
- 2 information at 9:15 that the plane has closed (departed)
-3 At 9:45 still no information about the plane is delayed - still listed at board as leaving st 9:45 - no gate of course :(
- 4 No information drak at the airport !
- scary how to Think how they manage the coordination of take off and landing!

July 9, 2022
Unprompted review
Show reviews in all languages. (139 reviews)

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