NITE Watches Reviews 

5,899
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

First contact,sending the watch for service,advice on what needed doing were all excellent. A bit of a muddle when the watch was returned to our local PO.The courier advised that the watch was on it... See more

Rated 5 out of 5 stars

Ignore the one star reviews with customers abroad struggling with their import/ customs issues… we’re reviewing the watch here! Three years on my Alpha with a superb metal bracelet has rarely left m... See more

Company replied

Rated 5 out of 5 stars

After noticing that the Hawk Flare wasn't available at the time, Gail from customer service advised me that a sale was pending and would provide me the opportunity to buy it if it didn't go through. S... See more

Company replied

Rated 5 out of 5 stars

The watch is perfect and exactly as described. It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled. The service is also... See more

Company replied

Company details

  1. Watch Store

Written by the company

We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.

Customer Guarantee

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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty. Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,899)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great watch

I'm very impressed with this watch. It was time to replace my old Luminox. Im glad I switched. Shipping was fast. Customer service answered a question very quickly.

May 5, 2026
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Reply from NITE Watches

Thank you for leaving your review, happy to help !

Rated 1 out of 5 stars

I didn’t receive the watch yet

I didn’t receive the watch yet

April 30, 2026
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Reply from NITE Watches

Hello Hussain

We can see from following your tracking that your watch was successfully delivered on 13/5/26 -

Thank you for your feedback Hussain, looking at your tracking I can see that your order is currently delayed but I will check this for you and chase Fedex as to why the package is still in transit.

Once we hand the shipment to Fedex we have no control over delivery and have to rely on them to deliver within the time frame.

Rated 1 out of 5 stars

Over priced for such poor service

Over priced for such poor service.
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Update: I ordered from my android phone and recieved a watch without engraving. And then was told it was my fault.

So I went back to check and after several tests, adding engraving does not work from my android. I then tried the purchase from my PC and it works as mentioned. I wonder if anyone at Nite watch tests their transaction process on the phone....A more professional service would have asked about my order platform and steps rather than simply dismiss as user error.

April 25, 2026
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Reply from NITE Watches

Hi Tim, Thank you for your updated review.

Our sales platform is a generic website that is fully compatible with both Android devices and PCs. There are two clearly separate ordering options for the Clipper Alpha Z Special Edition:

One link is specifically for the engraved edition. This option includes two required fields where engraving details must be entered before the order can be completed.

The second, separate link is for purchasing the Alpha Z Clipper without engraving.

This order was placed using the non-engraved product link, and the item supplied matches the order placed.

If you are unhappy with your purchase, you may return the item within 28 days in line with our returns policy, which is available on our website.

As the correct item was ordered and supplied, we do not consider this to be a customer service error. However, we have provided a clear resolution through our standard returns process. If these options are not accepted, we will consider the matter resolved and closed.

Rated 5 out of 5 stars

This is now my second watch and…

This is now my second watch and purchase. So happy with Nite Watches and the quality of craftsmanship is outstanding. The best in my opinion of having a brand that is not the mainstream and always receive great comments from people. The night glow is the best on the market in my opinion. Keep up the great work. Now a proud owner is f the MX10 and the Alpha. Keep up the great work.

April 27, 2026
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Reply from NITE Watches

Thank you for your review and feedback Danny, its appreciated by the team.

Rated 5 out of 5 stars

Fantastic Customer Service really…

Fantastic Customer Service really Professional Team.
Nite Watches are a family based Company that not only Sells Quality Watches at affordable Prices.
However their Customer Care is Second to Non.
Time is a commodity that cant be bought but acknowledged by those who Wear this Special Watch which is a true expression of one's self

April 27, 2026
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Reply from NITE Watches

Great to meet you John and thank you for your kind words, we truly appreciate feedback like this and work hard to get it right !

Rated 5 out of 5 stars

Tremendous!

I love my Nite Alpha and when it was due for service there was only one place that I would send it to. Excellent level of service and quality work carried out. It's just like new again. Thanks Nite.

April 28, 2026
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Reply from NITE Watches

Thank you Brian

Rated 5 out of 5 stars

SEALs Jealous

Looks great, handles well. Did dive training with navy seals in Hawaii and the had lumniox watches and asked what I had because they liked the look betters. Nite is superior

April 13, 2026
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Reply from NITE Watches

Thank you Brandon, feedback and review appreciated by all

Rated 5 out of 5 stars

Great watches

Great watches, so tough and stylish. I would recommend these watches for driven people how enjoy hiking, kayaking, wild swimming, cycling, squash and day to day work.. so durable.

April 7, 2026
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Reply from NITE Watches

Great to read Garry

Rated 5 out of 5 stars

The watch was delivered on Monday had a…

The watch was delivered on Monday had a full service sonically cleaned pressure tested and delivered back a week later it looked like a brand new watch. Excellent service thankyou.

April 23, 2026
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Reply from NITE Watches

Thank you Paul, I will pass this through to the workshop.

Rated 5 out of 5 stars

Replacement strap

I ordered a replacement strap for my Alpha watch and though royal mail said it had been delivered, it had not.
I contacted the team to see if they could help and they sent out another strap the next day.
That arrived fine.
Very good service and customer care

April 23, 2026
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Reply from NITE Watches

Glad we got it sorted Ian, no control over Royal Mail, it may well end up back here in a few months !!!

Rated 5 out of 5 stars

Fantastically crafted watch

Fantastically crafted watch, Precise communication, and earlier delivery than the committed time frame. Sending the watch with my timezone set was such a thoughtful gesture!

April 30, 2026
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Reply from NITE Watches

Thank you for your kind words and feedback

Rated 5 out of 5 stars

My watch had stopped abruptly and the…

My watch had stopped abruptly and the battery was not the problem. I contacted Nite, then sent my watch in for service. Needed a service, clean and new works. Promptly done and returned shortly after my payment. All good. Think it cost me £85 plus the postage out to Nite.

April 21, 2026
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Reply from NITE Watches

Hi Andrew, thank you for your feedback, the Service is charged at £60 plus your postage in to us.

Rated 5 out of 5 stars

just a very smooth and informative…

just a very smooth and informative process. may seem a little expensive for a new battery but you do get a clean ,pressure test and an 18 month guarantee

April 7, 2026
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Reply from NITE Watches

Hi Phil, We do not offer a simple battery change at our workshop, when you open a watch to change a battery, the gasket seal is disturbed and water resistance can be compromised, we remain cautious about maintaining overall integrity and compliance when the watch is opened. Thank you for your feedback

Rated 5 out of 5 stars

Tool Watch King

The Alpha Z Blackout is the tool watch killer. It is a dead accurate quartz movement with a clean and sleek sapphire face, a gorgeous tritium glow, scope turret like bezel with great engagement, perfectly balanced case design, and its blacked out discretion is just taking that to another level. The PVD bracelet is elegant and functional, it has a no nonsense screw in crown with two click pull for date and time. I believe this watch will withstand what I give it, and don’t see any other watch replacing this one.

April 17, 2026
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Reply from NITE Watches

Thank you for your feedback and review, The new Alpha Zs have lived up to and exceeded our expectation, great looking addition to the range.

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