Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(5,727)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Rc parts

Ordered part for my xrc2 petrol rc an nitrotek had it in stock deliver was fast well packaged an the part was fairly priced will definitely order more in future

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Parts to fix bike

I made an order for some parts to fix my kids bike. (1030077926) The order process was smooth as butter and i was easily able to navigate the site.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Low quality products and customer service

Scooter broke down after a couple of years. Asked for help with replacement parts to fix it, but got wrong answers and ordered part that didnt fit. No typical customer service approach, instead tried to put all the blame on me. No compensation, no help to get the right one. Scam vibes

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Overall brilliant

Didn’t get off to the best of starts as the plastic bracket broke on assemble, then the circlip sprung off until I could fasten. First day of hiding was brilliant. However the second day areas of the plastic hose had worn through to the nylon braiding. So must have been rubbing against the slabs somehow ( I would advise anyone to keep an eye on that) however I raised a ticket, sent some pics and within days a new replacement hose was delivered. Been fantastic since . Service brilliant / performance also …very happy with buy overall thanks Mr Burns

April 7, 2025
Unprompted review
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Rated 5 out of 5 stars

The scooter turned up within the time…

The scooter turned up within the time allocated, plus I had a problem with the charger and it was sorted within days, I have bought 2x Z6 off this site and they been perfect if was any issues which there wasn't, I know they would of done and gone to the best of their ability to fix It.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a Miller and Mason pressure…

Bought a Miller and Mason pressure washer from them. It arrived very quickly but I need some after sales advise on usage (it vibrates way too much !) They now do not answer their phones for last two weeks nor Email. Very strange. Not sure they are still in business ?

April 4, 2025
Unprompted review
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Rated 4 out of 5 stars

Quick and Great Customer Service

Very quick service, quality of product great. Only issue was the product came without the screws and washers to put together, contacted the team though and they sent these out very quick, good experience all round.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering parts for scooter

I ordered a electric scooter which I needed parts for. So i emailed Nitrotek asking for links to make sure I get the right parts. They where really fast at replying and sending me the links. I ordered the parts which came within 3 days. Really happy with the support and service they provide.
Order number: 1030077211

March 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Return postage payment refusal

The e bike arrived with a manufacturing fault to the front fork. Nitrotek tried to claim this was courier damage and said they prefer to replace parts not refund.
They made me pay the returns cost but are refusing th pay that as they say they have a right under their own ts and cs to mitigate this expense.
I have had to make a complaint to trading standards and will now have to take them to court to get my courier costs back. They have offered under 50% to me and do not believe they have to abide by the consumer rights act of 2015.

March 21, 2025
Unprompted review

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