Novo Nordisk Reviews 

I believe this patient assistance program is the WORST drug assistance program ever! It takes months for medications to be delivered. When I call, I get very kind representatives but the issues never get resolved! There is no followup to filing paperwork, no call backs, no consistency in ordering. Latest issues is my med ships UPS and it gets a few hundred miles from shipper, and is then returned to sender for whatever reason. No one at Novo can explain the real reason it's returned. This has resulted in medication being delayed for MONTHS! Not 1 or 2, but 4 or 5 months! NOW this has happened twice in last 10 days. Perhaps they should switch shippers??? FedEx has no problem ever shipping medication directly to my home. This patient assistance program is absolutely terrible. I suggest using a different drug company if possible!

I find it very discouraging that a company of this nature refused to help a patient going thru a difficult situation. I called them today because I had a death in my family. And in the rush to get to the hospital I accidentally left my pen in the car and the temp dropped below freezing. I realize it was my fault but I feel like there could be extenuating circumstances in this situation. They would not even consider it. I have never requested anything like this before I'm sure they could have a file on record that I received a voucher so I couldn't abuse the company. Very disappointed in this company! Seems like a heartless and uncaring company!

The female representative I spoke too today was very rude and lack customer service skills. She was argumentative with me. Her listening skills is a 0. She listen to respond and not to help or learn. Her tone of voice was one of disgust. Can someone retrain her on CUSTOMER service, please. She made me feel as if I was begging her for her personal items. Her tone

Pen clearly malfunctioned and misfired before product could be administered. I was told there was nothing they could do since my doctor started me at .50 mg and not the recommended .25 mg. Nothing to do with the pen malfunctioning. $1.8B company that won't replace a faulty pen that costs them maybe $10 a box to make. This company sucks.

Shame on Novo Nordisk.. Monthls ago they should have announced that they were facing serious challenges. They must have known.... Borderline unethical...

It’s been 5 months of constant hell trying to get patient assistance for my senior citizen mother to help with her prescription. It’s been 5 months of faxing over paperwork and insurance cards, appeal letters, insurance termination letters and then having to call every 2 weeks to hear we need something else faxed. Something that could have been told to us 5 months ago. It’s a game, there is no way this couldn’t be handled 5 months ago, especially since she was approved for it in October of 2024

Worst Customer Service in the Pharma Industry
My Fiasp Insulin had some grey particles in the insulin, the insulin was damaged and was not reducing the glucose. I was travelling in Europe and made a complaint to the Company through the Health authorities. Novo Nordisk never gave me a proper answer and never apologized. Also they were out of Fiasp stock for months and same behaviour. They are useless.

Worst company to use- don’t trust them with your prescription. I’ll be reporting to the board of pharmacy and URAC

My mom is the program for the Free Ozempic for her Congenital Heart Failure as prescribed by her cardiologist. And I HATE, HATE working with this company. They have an automated system to give you the tracking but funny how the ONLY part of the IVR system that is sped through is the tracking number. Therefore, you have to call in and these people are NASTY. They told me that my Dr messed up the paperwork, although mom already got the first 3 months shipment, and I asked why didn't they tell me so I could straighten it out and they had no good reason. We had to get free 4 weeks from mom's dr. THEN lo and behold I called back after paperwork was sent in AGAIN and didn't hear so I asked what the status was and WOW they said Dr. filled out paperwork wrong again!! THEY DO NOT CARE. THEY DO NOT WANT TO HELP. THEY DO NOT CAE IF PEOPLE DIE.

They can't even craft a simple auth form online or for mobile device that works! High schoolers can craft better medical forms and processes. This company is a joke.

This company makes it very hard for you to apply for assistance. For 3 months I’ve been calling for status of my application and everytime I call which I call every 2 weeks to check they say I’m missing something which isn’t true. My doctor can’t believe how many times they faxed the info over for them to keep saying I’m missing another thing. I feel they lie. I finally gave up on them. They are very incompetent and a big disappointment. I believe they just don’t want to help you They keep on finding reasons to not approve the application. Now they say my application expired and start a new one. Nope I’m not wasting my time on this PHONEY company

I would rate Nova Nordisk with zero stars if I could. Two of my Wegovy injection pens malfunctioned, and the company refused to send replacements because my doctor prescribed the same dosage for two months instead of increasing it every month. This is a product defect, no matter the dosage. I’ve already paid full price out of pocket for the first three months of this year due to my high insurance deductible. They didn’t care.
Now, I’m out of medication for the next two weeks because they won’t send a replacement. I’m due for an increase, so when I’m finally able to fill my prescription, I’ll have to deal with intensified side effects like nausea, headaches, and vomiting—especially after being off the medication for two weeks and then starting a higher dosage. Not to mention, the medication won’t be as effective after such a long break. They didn’t care. They don't care.
I asked myself, "Do I feel safe taking a medication long-term from a company that clearly doesn't care?" The answer is NO! BEWARE before starting a Wegovy prescription!

This company is rotten to the core and I’m gonna do whatever I can to report them. My husband was able to get Ozempic last year. He qualified for it this year they said no I went through tons of paperwork tons of calls as of last night the last call was yes I have this fax to us this one paper From his pharmacy so I did and I called today and another agent told me it wasn’t approved. I am fed up with this company. The lies the agents not knowing their job. This is not fair. So now my husband has no more medicine and his diabetes numbers are going to skyrocket he’s been on this medicine for a year and just to go off is not good thank you Ozempic For messing with my husband‘s health

I have applied to over 15 jobs at Novo nordisk Denmark the past year and got a total of 1 reply, which was a rejection. I hold a MSc in IT and have years of relevant experience. I feel really poorly treated by Novo and have therefore decided to divest the entirety of my Novo Nordisk stocks in an attempt to avoid supporting such unprofessional practices. The HR team seems to believe they don't owe anything to applicants.

This company shows a complete lack of respect for employees’ rights, applying constant pressure with no regard for work-life balance. In the context of clinical trials, concerning practices have been observed, where patient data validation appears to be influenced, and recruitment is pushed at all costs. A company that prioritizes its results over ethics and employee well-being

I contacted them regarding a Wegovy injection pen that malfunctioned. The needle didn’t penetrate the skin, and instead just spilled the liquid out. They said they were unable to replace the pen because my doctor hadn’t moved me up “fast enough” according to their dosage schedule. They were not concerned that I had had to pay over $700 for this box of pens, or nearly $190, just for the one that malfunctioned. They even acknowledged that it was not operator error, but an issue with the pen itself. What terrible customer service.

I have been on "hold" for a total of more than two hours and have yet to talk to a human being. My Wegovy pen has malfunctioned and I want info for replacement. Since insurance doesn't pay for medication I cannot afford to throw away a month's worth of medication.

I was approved for ozempic to date I’ve not received anything I called and all I’m being told is to try again in 2 days this has been the same message for the last 30 days

Novo Nordisk will go out of their way to cheat senior citizens and people on fixed incomes if they're insulin pens break and you can't get your full doses out of the pen. They refuse to replace the broken pens. Shame on them

I'm on a ozempic which I'm supposed to have four doses for 30 day supply. .5 mg once a week. Second time in a row I'm short I have two different pins. I called Nova Nordisk spoke to Daryl he said that he'd send me a replacement. A few minutes later he calls me back and says no I said something don't know what I said but they weren't going to cover it. I called back to my insurance company and told him what was going on they called him two different claim numbers. You spend hundreds of dollars for your diabetes and it's like does the stuff work maybe worse f****** company ever. I've been waiting over 24 hours at someone was supposed to call me back. I think it's a not the United States I don't think we should be buying anything from any of these foreign countries. Poses