Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more
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Review summary
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I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more
Company replied
Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more
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NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more
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Company details
About NOW Finance
Written by the company
Personalised Lending Made Simple
NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.
Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.
Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Personal & Car Loans made simple
Written by the company
- NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
- Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
- Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
- Check your personalised quote online in minutes and easily complete your online application straight from your phone.
- Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
A faster way to apply for a loan
Applying for a personal or car loan with NOW Finance is quick and straightforward:
- Check your personalised quote online
- Complete your application in minutes
- Manage everything digitally
From quote to conditional approval, the process is simple and convenient.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Contact info
PO Box 24313, Melbourne VIC 3000PO Box 24313, Melbourne VIC , 3000, Melbourne, Australia
- 1300 275 669
- customerservice@nowfinance.com.au
- www.nowfinance.com.au
Award-winning Personal & Car Loans
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Absolutely great experience with NOW
Absolutely great experience with NOW. Helpful, quick in response time. Professional and a great service! Thank you
August 13, 2025
Reply from NOW Finance
Hi Sally, thank you for sharing such a positive 5-star review of your experience with NOW. I’m glad you found the team helpful, professional and quick to respond, and that the overall service worked well for you.
Absolutely amazing to deal with if I…
Absolutely amazing to deal with if I could I would give 10 stars.
May 12, 2026
Reply from NOW Finance
Hi Terence, thank you for the amazing feedback and 5-star rating. It means a lot that you found us so good to deal with that you’d give 10 stars if you could!
Not good to deal with when applying for…
Not good to deal with when applying for a loan,very complicated.
They try to justify it by saying they are complying with responsible lending.
I have had 3 loans with them and they do not take that into consideration.
I put down my base wage,and the agent wanted me to explain why my bank deposits say I earn more.
And they have a personal loan for education but for yourself only,not to help your children out.
May 7, 2026
Unprompted review
Best loan experience
I recently got a loan through Now Finance and the whole process was so easy and stress-free. The application was straightforward, communication was clear, and everything moved along smoothly. One of the best features is being able to make additional repayments whenever I have extra money, which really helps me stay ahead on my loan. I’ve never had any issues and my experience has been positive from start to finish. Highly recommend!
September 17, 2025
Reply from NOW Finance
Hi Crystal, thank you for the 5 star review and for sharing your experience with your Now Finance loan. It is great to hear the application felt easy and stress-free and that clear communication helped everything move smoothly. We are also pleased that the flexibility to make extra repayments is helping you stay ahead on your loan.
Reply from NOW Finance
Hi Jason, thanks for your 4-star review and for saying we were easy and friendly to deal with. I’m glad the process felt straightforward for you. We’ll keep looking at ways to make things even smoother next time.
Very easy to deal with
Very easy to deal with. The settlement process was quick and efficient, and they assisted me throughout the entire process. They were responsive, helpful, and made everything straightforward and stress-free. I highly recommend their service.
May 6, 2026
Reply from NOW Finance
Hi Mayette, thank you for your 5 star review and for recommending our service. It’s great to hear the settlement was quick and efficient and that the process felt straightforward and stress-free. We’re glad our team’s responsiveness and support made everything easy for you.
Reply from NOW Finance
Ismah, thank you for your 5-star review and for noting how swift the response was.
Reply from NOW Finance
Hi Jason, thank you for your 5 star review and for highlighting the great contact and outstanding customer service you received. We’re glad the communication met your expectations and appreciate you taking the time to share your experience.
Professional amazing service everytime😊
April 30, 2026
Reply from NOW Finance
Hi Lynette, thank you for your 5 star review and your kind words. Lynette, we’re really pleased to hear you consistently receive professional, amazing service every time.
Excellent service with the staff
Excellent service with the staff, especially Bianca I spoke with who was helpful and professional. However the process felt a bit disorganised as I was called almost every day and emailed for a piece of information. It would be much better if all requirements request at one
April 29, 2026
It's great supportive
April 23, 2026
Reply from NOW Finance
Hi Belinda, thank you for the 5-star rating and for sharing that you found the support great.
Best in Australia
Easily one of the best finance providers in Australia. The process was simple, straightforward and intuitive. Really easy to deal with.
July 23, 2025
Reply from NOW Finance
Hi brad, thanks for the 5 star review and for calling us one of the best finance providers in Australia. It’s great to hear you found the process simple, straightforward and intuitive, and that we were really easy to deal with.
Great service and a great rate for my…
Great service and a great rate for my first car loan
April 22, 2026
Reply from NOW Finance
Thank you for sharing that you received great service and a great rate for your first car loan. We’re pleased the process went smoothly and you felt confident with the rate offered.
Finance process was super easy
The whole process of getting finance was streamlined and simple to understand.
Their rates were also so much better than anyone else.
I dealt with the same person from my first contact until completion of the finance.
April 21, 2026
Reply from NOW Finance
Hi Dean, thank you for the 5-star review and for sharing your experience. It’s great to hear the finance process felt streamlined and easy to understand, and that our rates compared well with others. We’re also pleased to hear that you had consistent support from the same person from first contact through to completion.
I’ve delt with now finance twice now…
I’ve delt with now finance twice now and they handled my loan very promptly and never had any problems whatsoever with their business. Staff were very helpful and friendly which made the whole process so much easier.
April 20, 2026
Reply from NOW Finance
Hi Michelle, thank you for your 5 star review and for returning to Now Finance a second time. It’s great to hear your loan was handled promptly and that our helpful, friendly staff made the process easier for you.
Maria and Ken were really helpful.
April 17, 2026
Reply from NOW Finance
Thank you for taking the time to leave a 4-star review and for calling out how helpful Maria and Ken were. We appreciate your feedback and will keep working to make the overall experience even smoother for you next time.
Reply from NOW Finance
Hi Gregory, thanks for taking the time to leave a 5-star review. I’m glad you found the finance fast and the process easy from start to finish. We look forward to helping you again when you need it.
Deceitful, dishonest and callous company
Deceitful, dishonest and callous company. Was declined for a personal loan for moving expenses as they claimed they would not cover a rental bond. Nowhere on their website or during the application process did they claim this. They had multiple opportunities to discuss this during the application process but failed to do so. Am attempting to move location due to moving my dying wife closer to medical facilities. When I informed Now Finance of this after the application process, they claimed I "changed my story". No "I'm sorry to hear that" from Now Finance, which is the normal thing to say when hearing someone share this kind of information, just an insinuation that I had lied. I didn't know your application form has a field to explain the detailed circumstances of why you need a loan. What a callous way to treat a potential client. I have the audio recording of this call from Now Finance themselves to prove this. I'll be sure to give Now Finance a shout out at my wifes funeral, which is undoubtedly sooner due to Now Finance preventing my wife from getting the medical treatment she requires.
April 14, 2026
Unprompted review
Reply from NOW Finance
Hi Russell, thank you for your feedback. NOW Finance applies strict adherence to our credit policy and the responsible lending guidelines of the National Consumer Credit Protection Act 2009 (NCCP Act) when conducting an application assessment. NOW Finance do not intend to mislead customers and aim to be clear and transparent in our processes.
I can see you received your interest rate, accepted all declarations then submitted your application for assessment. The approved loan purpose is clearly noted on the website for customers to choose from. Our primary obligation is to ensure the consumer can meet the obligations of the contract without any undue hardship.
During the assessment, the application works through several areas and can be declined at any stage if the application fails to meet with our policy. All advertising and marketing are designed as per ASIC regulatory guideline RG 234 and approved by our legal team in every instance.
We thank you once again for providing us with your feedback.
Kind regards
Faye
Disputes Officer
Highly Recommended!
I had such an amazing experience with NOW Finance! From start to finish, the whole process was incredibly smooth and stress-free. The team was so communicative and kept me updated every step of the way, which made a huge difference.
They were always quick to respond to any questions I had, and nothing ever felt too hard or complicated. What I thought would be a daunting process was actually made so straightforward and easy thanks to their professionalism and support.
I honestly couldn’t recommend them highly enough—if you’re looking for finance these are the people to go with. Absolutely incredible service! Personal thanks to Daryll for all his help and support throughout the entire process too!
April 22, 2026
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