Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more
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Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Unit 13, NE35 9PZ, Boldon, United Kingdom
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Ordered my Twins Birthday present on the 18th of November so it’s plenty time to arrive. But is never did their Birthday day is tomorrow 8th of December and it’s nothing came. I opened 2 or 3 web enquiries and I only had reply only on the first one. Which is said it will come on the 1st of December. Never did!
After that I haven’t had any reply on my others enquiry’s ( the side sad it will take 72 hours) which is over 72 hours and still no reply I tried to call them several times and they never pick up the phone.
I love their product but it’s so upsetting and frustrating you just can’t get answers or talk to anyone over the phone for that long.
I was really looking forward to receiving the products.

Reply from Nuby UK
love their products and prices, and also pretty smooth process from order to delivery.
Ordering was straight forward. Waited a few days for delivery. Had an email saying which day it would be delivered on, but later on that day when hadn’t received the item, on checking the tracking, it said Nuby had requested the item be returned. I emailed Nuby wanting an explanation but had no response. Then emailed again asking for my refund, still no response. Really not happy.

Reply from Nuby UK
The service is great but my first experience with their product, a sonic toothbrush was terrible, The charger does not work so after it ran out of charge that was it for the sonic.
I believe this site has been compromised. Do not use it.

Reply from Nuby UK
Great service, quick delivery, excellent product - the RapidCool has literally changed our lives in the presence of a hangry newborn! When there was a manufacturing fault with one of the items, Nuby customer service replaced it very quickly and with no quibbles.
It leaked but I have managed to put it together and it does not leak. The bottle is good and made of stainless steel.
Very easy purchase and quick delivery. My nephew lives this water tray! His best present apparently!
I love the fact I don't need to replace the whole cup. My daughter has complex needs so is still using these at age 5, so she does chew the teat quite a lot. So replacing just the teat is great, better than the throw away age we seem to be in. My only gripe is that the postage is almost the same price as buying 5pks of the teats. I try to buy a decent amount every time I order so I don't need to keep paying the high postage costs. The actual product is fab though
This is the second time I've brought this product as really impressed with the 1st one for my grandchild, However the 2nd one which I have brought has nowhere near 200 balls included in fact it has 117 balls only,
However Quality is Amazing

Reply from Nuby UK
I bought a couple of no-spill toddler water bottles. They are lovely designs, easy for my son to use and very sturdy. A little fiddly to clean and reassemble but overall very nice. I’d buy them again
I have only ever bought the daytime dummies from nuby as they are the only ones my daughter will use.. I am very impressed with how quickly they arrived this time around. The website it easy to use and I absolutely love that they email you when something comes back into stock that is a huge help. Thanks guys
I ordered and my goods arrived within a week. Pleased with my purchases and would order again in the future 😀
Totally fabulous! Making the transition from breastfeeding to formula has been so much smoother with this amazing product! I would absolutely recommend it to anyone (and have already!) especially the travel package - so handy for being out and about!
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