Nuffield Health Reviews 

It took weeks and 5 phone calls to make an appointment. Nobody rang me back despite my many requests.In the end an operator gave me the secretarys private number (which he said he shouldn't do ) What has happened to customer service in the Nuffield ? I turned up for my 5 o'clock appointment 15 minutes early. There was NOBODY on reception. I sat there for another 15 minutes before Dr Green came looking for me ! He said he could have seen me as soon as I arrived IF someone could have been bothered to be at the desk and check me in.

Went for an MRI scan, staff was very helpful and courteous from start to finish. The hospital is clean (smells refreshing) but doesn’t smell like hospitals normally do (which make me think of sickness and death).

Pre op assessment by Rachel, was reassuring, thorough, friendly, professional and caring

I needed to see my consultant for a post operative check. My procedure had been carried out at another hospital but the consultant had an outpatient clinic at Nuffield. Despite having paid the other hospital in full and knowing that I would need no further treatment, Nuffield insisted on taking credit card details or I would not be allowed to see the consultant. The receptionist was very rude and we were totally embarrassed in the full waiting area.
Ts & Cs state that Nuffield will hold onto my card details which I find totally unacceptable.

Can’t praise the staff at Nuffield Health Wolverhampton enough.
Very knowledgeable, caring and professional.
Dr Ross Fawdington was my consultant, and Samantha Mann was my physiotherapist.

Had Hernia op Plymouth 08/09/26 from Receptionist to Nurses Theater staff and Surgeon all very friendly very professional only praise for all great people

Outstanding Olivia and Joyous Joe at reception, all staff are very helpful and powerful

I'm new to this , the staff have made me very welcome, and I'm happy with everything Nuffield have to offer

Joint care programme at Nuffield Gym Sheffield
The programme is informative , gives you confidence to move forward at your own pace, empowers you to overcome obstacles and try new things to become stronger than you ever thought possible.
Thank you to Gavin for making the sessions enjoyable, informative and worth while .

My experience at Nuffield Health Highgate Hospital was exceptional from beginning to end. At every stage, I was impressed by the skill, competence and professionalism of the staff, combined with a genuinely warm, attentive and reassuring manner. The whole process felt seamless, and I consistently felt listened to, supported and fully informed.
From my initial consultation with Ms Spanu, I immediately felt confident that my care was in very safe hands. She took time to understand my individual circumstances, clearly explained the options available and developed a treatment plan tailored to my needs. The pre-operative process was equally well organised, with each stage and my expectations clearly explained, which provided considerable reassurance ahead of surgery.
My gallbladder removal surgery and subsequent post-operative care were managed with the same high level of professionalism, efficiency and compassion. Every member of the team contributed to making what could have been a stressful experience feel calm, coordinated and reassuring.
The entire experience reinforced that I had made an excellent decision in choosing Nuffield Health Highgate Hospital for my surgery. I cannot speak highly enough of the outstanding team and the standard of care I received, and I would have no hesitation in recommending the hospital to others. Phil N (Sept 2026)

Saw Dr. Yousedin on Thursday September 3rd, he was excellent and very thorough, explained everything to me and took the time to listen.
Cannot recommend this hospital enough

I have found staff whether on reception or part of the fitness team to be helpful and members are also willing to share support if needed and the set activities are geared for everyone to work at their own pace. A very positive experience all round.

Raised a complaint about a rude, dismissive interaction with a receptionist at Nuffield Health Southside, who told me I'd have to pay for a replacement card based on a "three times" rule that turned out not to exist in Nuffield's own terms and conditions, and did so without checking my account or even asking my name. Took two rounds of emails just to get the actual terms confirmed in writing.

When I pushed Multi-Site General Manager Matt Burge on a genuine contradiction in his own reply (he claimed staff had checked my account notes at the desk, when nobody touched a computer during the interaction) and asked for the rude conduct to actually be investigated, he sent a single line calling it his "final written response," shutting down written correspondence and leaving every question unanswered, offering only a phone call instead. Nearly two weeks in, still no proper apology, no resolution, and no accountability for how a paying member was spoken to at reception.

I had an endoscopy procedure done today at Nuffield Hospital Tunbridge Wells. I was made so welcome, comfortable and put at ease.The procedure and aftercare were brilliant. Thank you to everyone including Fatima, Vicky, Grace and Georgie

A***** service and treatment from the wonderful consultant Gabriella Guevara. Lovely hospital, and staff - nothing too much trouble. Highly recommended:)

I was an NHS patient, lucky enough to receive private healthcare. From referral to appointment to operation was less than 7 months . Everyone I came into contact with, from Zip, who did my second blood test to Chris, the anaesthetist, Mr Gallagher, the surgeon and Kathryn, just one of the many lovely nurses who looked after me, to Sue, the physiotherapist I saw after I’d been discharged, they were all so lovely and treated me so well. Can’t thank you all enough x

I came to the Nuffield to see Mr Dare after being totally let down by the NHS I was distressed and in a lot of discomfort Mr Dare listened to me was very compassionate and professional and within a week of my consultation I was admitted and having the surgery
I cannot express my gratitude for the care and support both the Nuffield and Mr Dare gave me he showed both compassion and professionalism and is a true credit to the profession I arrived broken and have left fixed and positive for the future

Following a double cataract diagnosis, the speed at which I saw a consultant and had the first surgery was very quick. Mr Gaur is the person who I would recommend as the surgeon. A professional, courteous gentleman who explained everything clearly and carried out the operation without fault. The staff who support the process are kind, professional and friendly throughout.

In for my 2nd hip replacement following last years surgery on the 1st. Many members of the team from last year once again present including the consultant conducting the surgery and the senior nurse during the 2 days of my stay.
Once again I can only applaud fully everything; the standard of care of all staff, the comfort and cleanliness of the facilities and the food were all of absolutely the highest order. Once again they made a daunting prospect a seamless and tolerable experience.