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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick responses. The overall user experience is often described as smooth and easy, with many customers finding the process straightforward and efficient. However, some people were dissatisfied with the service, specifically noting issues with incoming SMS messages from short codes and difficulties with verification texts. A few other people also felt that the response times for support were slow, with some experiencing delays in getting their issues resolved or even receiving replies to their inquiries.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting its... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent, helpful, and... See more

Response time

People report ambiguous experiences with response times. While some customers praise the fast, responsive,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and cooperative nature. Many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the service is reliable and its various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried really hard to sign up with a competitor at first, that ends with xxxx.ms But they were so complicated, rude and asked for lot of information. When I found Numberbarn, everything just... See more

Company replied

Rated 5 out of 5 stars

I recently ported my number out of NumberBarn and everything went smoothly. The support team was helpful whenever I had questions. Yes, there were some small delays in getting replies, but nothing s... See more

Company replied

Rated 5 out of 5 stars

I needed some help because my original provider was giving me incorrect information. I was worried that because there’s not a phone number I would have a problem, but they replied so quick to my email... See more

Company replied

Rated 5 out of 5 stars

NumberBarn’s support team is outstanding. They were incredibly helpful and stayed in touch until my issue with porting to Xfinity Mobile was fully resolved. It's a relief to have such knowledgeable an... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Written by the company

World’s largest marketplace for local, toll-free and custom vanity phone numbers. Budget-friendly phone number parking, porting and call forwarding.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!!

Great service for keeping your number yours while temporarily without need of it.
Other services are available as well but we used the parking service. Customer service is top notch and we highly recommend NumberBarn 👍🏼👍🏼👍🏼👍🏼👍🏼

June 2, 2023
Unprompted review
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Reply from NumberBarn

Hi Donna, we're so happy that your numbers ported successfully. Thanks for the wonderful review. We're shared it with our entire team!

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Rated 5 out of 5 stars

Just really professional approach to…

Just really professional approach to retrieving my number from an account that wasn't active anymore. Kudos to mint mobile also.

May 23, 2023
Unprompted review
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Reply from NumberBarn

We're so glad we could help, Norm. Thank you for the positive review!

Rated 5 out of 5 stars

Very responsive!

Very responsive, clear communication, and knowledgeable. Kept me informed and resolved my issue. I would highly recommend NumberBarn.

May 22, 2023
Unprompted review
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Reply from NumberBarn

Hey Ashley, it looks like you had a splendid porting experience. Yay for that! And thank you for this review.

Rated 5 out of 5 stars

Using it for years

Using it for years - absolutely great service all around

May 24, 2023
Unprompted review
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Reply from NumberBarn

L T, there's nothing we love more than a loyal customer. Thanks for the shout out!

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Rated 5 out of 5 stars

Jasmine K

Jasmine K. was a great help for me this time in trying to get back an old phone number. Number Barn has been very useful over the years for porting our number while we go to our winter home.

May 24, 2023
Unprompted review
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Reply from NumberBarn

Thank you for this review, Nan! We're so glad we could help.

Rated 5 out of 5 stars

Great platform!

Great platform, excellent customer service. Highly recomendó this service.

May 23, 2023
Unprompted review
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Reply from NumberBarn

We're so glad you love our platform and our service. Thank you for the recommendation!

Rated 5 out of 5 stars

Great Service

As always, Numberbarn is doing a great job. For quite a number of years I have been parking my telephone number over the summer when I go overseas and I couldn't be happier with the service. Last time I had initially requested some help with regard to my account, but then I was able to take care of the problem myself. After notifying Numberbarn that the problem was resolved, Justin followed up with a very nice personalized note which I greatly appreciated.

May 11, 2023
Unprompted review
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Reply from NumberBarn

Hi Christina, we sure hope you have a wonderful trip and are so glad you could resolve your issue and make a meaningful connection with Justin along the way. Thank you for the shout out!

Rated 5 out of 5 stars

Great technical support - Thanks Jessamyn!

Great technical support/customer service. They were with me every step of the way with the carrier (Verizon) I was using that was experiencing major issues. Jessamyn did a great job and was exceptional with communication, great professionalism.
Thank you very much Jessamyn!

May 2, 2023
Unprompted review
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Reply from NumberBarn

We're so happy that Jessamyn was able to help you port your number. Thank you for the wonderful review!

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Rated 5 out of 5 stars

Exceptional customer service!!

They had a supervisor call me to make sure everything was taken care of, I have never been more impressed. Customer service was exceptional.

April 26, 2023
Unprompted review
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Reply from NumberBarn

Thank you for the fantastic review. We're so glad we could get the issue resolved and get your number ported!

Rated 5 out of 5 stars

Amazing Customer Support!

Victoria went above and beyond to ensure my new account was squared away! She was prompt with her replies, knowledgeable about the platform, and effectively communicated each step I needed to take along the way. Overall I would say this was 5-star - top-notch service! Great experience; I am so pleased. Thank you!

May 9, 2023
Unprompted review
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Reply from NumberBarn

This is so wonderful to hear. Thank you for sharing your NumberBarn experience with us!

Rated 5 out of 5 stars

Great experience & helpful

Great customer service if you experience any issues porting out a number. They were with me every step of the way with the carrier I was using that was experiencing major issues. Justin did a great job and was exceptional with communication.

May 1, 2023
Unprompted review
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Reply from NumberBarn

Hi Brooke, we're so glad we could help you port your number. Thank you for the wonderful review!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy number buying process and porting done in 2 days ( as it is a wireline number ). Definitely Recommended whosoever want to have their own choice of phone number.

April 30, 2023
Unprompted review
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Reply from NumberBarn

Thank you for the review, Harmeet! We're so glad you found a great number.

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Rated 5 out of 5 stars

Great Service!

Great numbers, good prices, convenient plans and amazing customer service. Highly recommend number barn, i wish i had found them earlier.

April 21, 2023
Unprompted review
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Reply from NumberBarn

We're so happy that you found us and found a great number. We're always here for you from here on out!

Rated 5 out of 5 stars

As a Canadian Snowbird

As a Canadian Snowbird, organizing phone service while in the US is a complete nightmare with Canadian cellular suppliers (as well as expensive)
NumberBarn provided a great alternative to have all our Canadian calls to our Canadian cell numbers forwarded directly to our Tello (US cell provider).
Upon returning to Canada, we simply ported our Canadian numbers back to a Canadian cell service provider.
Highly recommend to all Canadian Snowbirds

April 27, 2023
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Jim, thank you for the great review. We love all Snowbirds and are so glad that NumberBarn has worked well for you.

Rated 5 out of 5 stars

Great Customer Support

Jasmine was awesome and dedicated in helping to resolve our issues and get the process going to port out our number to a carrier. She was professional, friendly, and knowledgeable.

April 17, 2023
Unprompted review
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Reply from NumberBarn

Hey Lloyd, I reviewed your ticket and Jasmine really did a great job and you have been a pleasure to work with. Thank you for the wonderful review!

Rated 5 out of 5 stars

Change of plan made easy

It was very easy to change plans and get pro-rated amounts re-applied - and that too, on a weekend. No fuss, no muss!

April 7, 2023
Unprompted review
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Reply from NumberBarn

No fuss is just the way we like it, Allie! Thank you for your review.

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Rated 5 out of 5 stars

Role model company

Product is well designed. Easy to use and everything you want to keep track of is there for you. Customer service is way too good for this type of business.

April 6, 2023
Unprompted review
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Reply from NumberBarn

Hi Ryan, "customer service too good for this type of business" might be one of my favorite customer comments of all time. We're so glad we could help you out. Thanks for the awesome review!

Rated 5 out of 5 stars

NumberBarn was very helpful and is saving us $$

NumberBarn was very helpful in getting our phone line transferred. We don't use the number in question, but don't like paying so much just to keep access to our number. Good Job!

March 31, 2023
Unprompted review
NumberBarn logo

Reply from NumberBarn

Thanks for the review, John! It sounds like you've found a perfect use for NumberBarn. It was our pleasure to help you out.

Rated 5 out of 5 stars

NumberBarn is the only company in which I have been able and will continue working with!!!!

Thanks to Jeremy for running a real team of support!

This is by the the more exceptional customer service I have ever been provided. I love NumberBarn.com and have been able to obtain not only a number I was seeking - which took some time to look through what I really wanted and finally located it. The process is just so simple and straightforward, there are no hidden tricks or fees. You get what you pay for and the cost is extremely affordable to house/PARK in the BARN too! Special shout out to Christina and Cade for ensuring the number I purchased was a smooth process from start to finish!

I have never encountered any issues nor has problems with the services provided. NumberBarn has most answers already available in their Help Pages and if you cannot find an answer - yes there is a support team that is amazing that you can reach out to!

The bad reviews you may see are from individuals who didn’t read the terms and conditions of how NumberBarn works. The disclose is straightforward and not long to read. You can purchase a number, yes there is a time frame on some numbers that have an estimated date, the price you pay is what you see on the purchase. Most numbers can be ported out to your cell phone carrier but yes there is a disclosure that there are some rare circumstances that can occur on the carrier side not allowing the number as NumberBarn is straightforward that ALL numbers on the platform are classified as LANDLINE AND NOT WIRELESS. Most carriers can take the port in of the number without issues, but it’s not NumberBarns issues if the carrier you are trying to port in to DECLINES it.

The rule of thumb is, always contact your carrier FIRST and see if they allow the port in if numbers that are WIRELINE - that’s your job to do as there are many carriers out there - the 3 top ones are Verizon, AT&T, & T-Mobile but then you have dozens more of the piggyback carriers that use the main carriers network (usually at a fraction of the cost)

Remember it’s your responsibility as the customer to make sure your carrier allows the wireline transfer and if you want to be safe - provide them the number you are interested in bringing over before purchasing if you are not sure.

Again - customer’s responsibility not NumberBarn.

If you read how it all works and understand the process of time it takes to port wireline numbers out - it’s NOT instant like carrier to carrier - there is a wait time.

I love the service! Thank you! I recommended NumberBarn to my friends and family after I got my OWN chosen number - and explained how it works.

Thank you Jeremy Watkin and the NumberBarn Team!

Thank you Christina and Cade!!!!

March 6, 2023
Unprompted review
NumberBarn logo

Reply from NumberBarn

Hi Anthony! What a wonderful review. Thank you for taking the time to write this and I sincerely hope that other readers find it beneficial. You certainly made our day.

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