I am extremely happy with the wigs from Nuoalawigs. The quality is truly amazing and exceeded my expectations. As someone who suffers from alopecia, finding beautiful and comfortable wigs means so m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've ordered a few different style wigs from Nuola and they've all been amazing. The human hair is super soft and comfortable to wear. The hairline looks very natural, realistic, and unidentifiable. I... See more
Company replied
I have been a return customer for quite some time. Growing up with alopecia has made feeling confident very diffucult. But once I found these wigs I was able to feel like myself again. They are really... See more
I used to really love these wigs but my last two purchases haven’t been great unfortunately. Don’t know if they are now catering to people wearing wigs for fashion rather than hair loss, but the small... See more
Company replied
Company details
Written by the company
Nuola Wigs is a premium wig brand specialising in high quality human hair lace wigs designed for the most natural and realistic finish. We focus on helping women experiencing medical hair loss, alopecia, chemotherapy related hair loss, and general thinning to regain confidence through beautifully crafted wigs. All Nuola wigs are made using 100 percent human hair with carefully constructed lace hairlines, bleached knots, and customised colour work to create an undetectable look. We offer lace front and full lace options, custom sizing, and personalised colour services to suit individual needs. With customers across the UK, Canada, the US and worldwide, our goal is to combine luxury quality with compassionate customer care, supporting clients through every stage of their hair journey.
Contact info
United Kingdom
- info@nuolawigs.com
- www.nuolawigs.com
4.3
Excellent
246 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Quality Wigs
I am extremely happy with the wigs from Nuoalawigs. The quality is truly amazing and exceeded my expectations. As someone who suffers from alopecia, finding beautiful and comfortable wigs means so much to me, and their wigs have made my daily life much easier.
Even though I am ordering from Germany, I would definitely order from them again and again. I can highly recommend Nuoalawigs to anyone looking for high-quality wigs.
July 7, 2025
Unprompted review
Reply from Nuolawigs
Hi Amelie,
Thank you so much for your kind words it truly means a lot to us.
We’re so happy to hear that you love your wigs and that they’ve made a positive difference in your daily life. Knowing that our wigs can bring comfort and confidence, especially for someone experiencing alopecia, is exactly why we do what we do.
It also means a great deal that you continue to support us all the way from Germany we really appreciate your trust in us.
Thank you again for your recommendation, and we look forward to creating more beautiful wigs for you in the future.
Warmest regards,
Nuola Wigs
Advertisement
Reply from Nuolawigs
Hi Live
Thank you so much for your kind feedback!
We’re really glad to hear that you’re happy with both the quality of the hair and our customer service it truly means a lot to us.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Amazing experience at Canterbury
Amazing experience at Canterbury, so helpful right from the first email through to my fitting appointment. Quality and colour is unmatched and staff are so considerate for first time wearers or nervous people like me! Definitely will be a returning customer
March 25, 2026
Unprompted review
Reply from Nuolawigs
Hi Nina,
Thank you so much for your kind word. It truly means a lot to us :)
We’re so glad you had a positive experience with our Canterbury team, from your first email right through to your fitting. It’s especially lovely to hear that you felt comfortable and supported, as we always aim to create a safe and welcoming environment, particularly for first-time wearers.
We’re also delighted that you’re happy with the quality and colour! that means everything to us!
We look forward to welcoming you back again soon 🤍
Beautiful Wigs
I've ordered a few different style wigs from Nuola and they've all been amazing. The human hair is super soft and comfortable to wear. The hairline looks very natural, realistic, and unidentifiable. I've been really happy with the quality every time.
March 16, 2026
Unprompted review
Reply from Nuolawigs
Thank you so much for your lovely review, we really appreciate your continued support.
We’re so happy to hear that you’ve been pleased with the wigs you’ve ordered from us and that the quality, softness, and natural hairline have met your expectations each time. Creating realistic and comfortable wigs is always our goal, so it means a lot to know you’ve had such a positive experience.
Thank you again for your trust in us, we look forward to making more wigs for you in the future.
Cynthia Wig!
A honest company that sells the best wig I’ve tried since 2017! So natural and realistic looking. In love
March 15, 2026
Unprompted review
Reply from Nuolawigs
Thank you so much for your kind review, it really means a lot to us.
We’re so happy to hear that our wig is the best you’ve tried, especially after wearing wigs for so many years. Natural and realistic looking hair is exactly what we aim for, so it’s lovely to know you’re happy with it.
Thank you again for your support, we truly appreciate it.
Advertisement
High quality wig and excellent customer service
I recently purchased a wig from this company, and I’m absolutely thrilled with it! The hair feels so natural, the craftsmanship is excellent, and it looks just like real hair. Ordering was easy, and the team guided me through the process, answering all my questions patiently.
What impressed me most was how professional and caring the staff are, they genuinely want you to be happy with your wig. Shipping was smooth, and the wig arrived in perfect condition.
I would highly recommend this company to anyone looking for a high-quality, reliable wig. Their products and services truly stand out!
February 25, 2026
Unprompted review
I have been a return customer for quite…
I have been a return customer for quite some time. Growing up with alopecia has made feeling confident very diffucult. But once I found these wigs I was able to feel like myself again. They are really fantastic at working with you to create custom orders and match any tone of hair that you'd like, and the medical hair discount helps as well. Overall the quality of wigs is fantastic, super natural, can't complain!
February 25, 2026
Unprompted review
My partner and I booked a consultation…
My partner and I booked a consultation before ordering, and it really helped us decide what would suit her best. All our questions were answered, and we felt comfortable throughout the process. The wig arrived on time, and the quality was exactly what we expected. Overall, a very positive experience.
February 17, 2026
Unprompted review
Reply from Nuolawigs
Thank you so much, Jay, for your kind feedback.
We are really pleased to hear that the consultation helped you both feel confident in choosing the right wig and that the whole process felt comfortable and supportive. It is wonderful to know the wig arrived on time and met your expectations.
We truly appreciate you taking the time to share your experience and we are always here if you need any further support.
Gave me back me
After losing my hair from becoming sick I got my first Nuola wig a few years ago. They actually had one so similar to my hair before I lost it (the Nola) that everyone thought I had just gotten some hair extensions or toned my hair and no one noticed it was a wig!
Last week I got my third Nuola wig, a sale wig, and I cannot believe how beautiful it is! A super high quality and realistic FULL LACE with for under half what my other wigs cost each. For those dipping their foot into the wig market or looking for try their first lace or full lace, I fully recommend checking out their sale selection. And if in doubt, ask away on their website chat.
I've got around 12 wigs in my collection ranging from synthetic, to Human hair, lace front, and full lace from a variety of places. And you only need to look and see how much more realistic Nuola wigs are for a lot less. If you have the means I would recommend getting two! So you can take proper care and deep condition, and maintain the beautiful locks so they last years to come
February 14, 2026
Unprompted review
Reply from Nuolawigs
Thank you so much for this incredible feedback.
It truly means the world to us to hear how confident you have felt wearing your Nuola wigs over the years. Knowing that your Nola unit looked so natural that people thought it was your own hair is exactly what we aim for.
We are also so happy to hear you love your new full lace sale wig. Our goal has always been to offer the most realistic, high quality wigs at the best value possible, so your words really mean a lot to the whole team.
Thank you as well for sharing such thoughtful advice about wig care and rotation. We genuinely appreciate your continued trust and support, and we are always here whenever you need us.
Advertisement
I am the biggest fan of this company…
I am the biggest fan of this company and have been a returning customer for five years now. I have ordered 6 wigs so far and they have all exceeded my expectations. Top notch quality and customer service.
February 4, 2026
Unprompted review
Reply from Nuolawigs
Hi Rayane, Thank you so much for your continued support over the past five years.
It truly means a lot to us that you have trusted us with six wigs and that each one has met your expectations. Providing top quality
Canterbury
Canterbury, which required a two-hour drive, and unfortunately it was not worth the money or the effort. The experience did not match what was advertised on their website.
The consultation was not private at all—there were other people in the room working on their laptops—so it didn’t feel like a studio setting, unlike how it was presented online. While the staff member was polite and tried to be helpful, there were very limited options available and the information provided was minimal.
I had high expectations based on the advertising, so this was a real disappointment. Perhaps the branch in Canada offers a different experience, but this location did not meet the standards that were promoted.
January 2, 2026
Unprompted review
Reply from Nuolawigs
Hi Ameni,
Thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet your expectations, especially after making a long journey. Thank you for raising this with us, and we’re genuinely sorry that a staff member was working in the room during your appointment. The two members were in training and should only have been present as part of the consultation training alongside the main consultant. They should not have been working independently during your appointment, and we apologise that this was not handled properly.
I will be speaking with the team to ensure this does not happen again and that consultations are conducted in a way that feels comfortable and respectful.
We would really like the opportunity to resolve this for you. I would be happy to offer you another complimentary appointment, which I will personally conduct, and I will do my very best to help you find a suitable wig and provide the level of care and attention you expected. We have sent you an email.
Thank you again for your feedback, and we hope you’ll allow us the chance to make this right.We genuinely value feedback like this, as it helps us review how our services are presented and experienced. We wish you all the best moving forward and hope we can find a solution that meets your needs.
Thanks
Ade
Where do I start with this company ??
Where do I start with this company ???
Empathy?? What’s that. I’m an alopecia patient that is completely bald and have been since the age of 5. Hair to a woman is just as important as the outfit she is wearing.
It took Nuola 5-6 months to make my personalised full hd lace wig where the guidelines was 4 months. I finally collected it and when I say it lasted 3 weeks this is no joke ! The hair at the nape had fallen out you could fully see the cap where the two adjustable straps meet. Posted to company back which even that was a fight as got to b glue was used (even on the first appointment when fadzi styled it ) makes the warranty of “6months” invalid as “glue has been used.”
The lace is super thin and tears easily which you don’t expect to happen to a system that’s cost you 1400 pound. After the system had been corrected, guess what? My wig had got lost in the post. They sent me out a new one in a day which was the only good part. I’ve had this wig back no more than 3 months and it’s basically dead. When I asked for a quote they refused to serve me again as a member or the public. Distrusting humans how can you refuse to have a paying customer ??? Don’t even take into consideration the condition or the emotional pain they have put me through. Never ever will I recommend Nuola to my alopecia society ever. DONT WASTE YOUR MONEY.
The biggest laughing matter is I still get PROMOTING EMAIL TO REALLY PUT SALT IN THE WOND. I cannot express enough how shocking this company is. The manager is rude and never on premises and if you want to speak to her expect to use fadzis mobile whilst the owner is away in Canada using our money she has falsely advertised with the warranty.
May 29, 2025
Unprompted review
Reply from Nuolawigs
Hi Melissa,
We were very surprised to see this review, as the events you described do not reflect what took place. For clarity, we would like to outline the timeline and the reasons for our decision.
During your last appointment in July, there were serious concerns regarding your behaviour toward our team. You were rude to a staff member during the consultation, and your loud tone made the environment very uncomfortable for both staff and nearby clients. Additionally, you approached another client outside and shared negative comments about our service and product quality, which understandably left her hesitant about continuing her appointment. We were thankfully able to reassure her and support her afterward.
You also indicated at the time that you intended to leave negative reviews. As a company that supports many clients navigating sensitive medical and emotional situations, we have a responsibility to maintain a respectful and safe environment for everyone who visits our store.
For this reason, when you contacted us again on 26 November to make another purchase, we replied explaining that, after carefully reviewing the previous incident that occurred during your visit in July, we would not be able to proceed with any future sales. This message was sent only three days before this review appeared.
Given this timeline, it appears that the review was posted as a direct response to our decision not to continue offering services.
We wish you the very best moving forward and hope you find a provider who meets your needs.
Kind regards,
Nuola Wigs Team
Nobody will know!
This is our third wig purchase from Nuola for our daughter and the best one yet! The colour was nice and bright and the hair feels lovely. My daughter is very comfortable wearing it and confident that nobody can tell it's a wig. We are about to order our fourth one! Very happy with our experience with Nuola.
November 13, 2025
Unprompted review
Reply from Nuolawigs
Thank you so much for your lovely review.
We are truly honoured that this is your third wig with us and that it has been your favourite so far. It means the world to know your daughter feels comfortable and confident wearing her wig, that is always our goal.
We are so grateful for your continued trust and look forward to creating your fourth piece when you are ready.
Advertisement
I am so delighted with my Nuola Wig.
I am so delighted with my Nuola Wig.
It has surpassed my expectation. I had a long wait for my full lace cap order but it was so worth it. The hairline is amazing and the fit perfect.. secure ( even with no adhesive )and so comfortable and light . I ve finally found a wig I can tie up off my face without it looking unrealistic and ‘wiggy’! I’m just about to place my next order ! Thank you Nuola 🙏
November 8, 2025
Unprompted review
Reply from Nuolawigs
Thank you so much for your beautiful feedback.
We truly appreciate your patience while your full lace was being made, and we are so happy to hear it was worth the wait. It means a lot to know you love the hairline, fit, and comfort, and that you can confidently wear it styled back without it looking wiggy.
We are so grateful for your support and can’t wait to create your next piece. Thank you for choosing Nuola.
I ordered a wig a year ago
I ordered a wig a year ago, the hair kept matting was frazzled and snapping like crazy was gutted cause the amount of money I spent, they agreed for me to send back which I then had to go get a hair replacement system fitted as I didn’t have a back up without my wig till this mess was fixed. So eventually they said there sending me a new wig which they did I had my hair replacement taking out a few months ago and thought il go back to my new wig to wear and within days again matting at the back and the hair again frazzling and snapping!! Absolutely devastated people with hair loss are dealing with enough without dealing with these kinds of problems!! This wig is supposed to make me feel better about myself and all it’s done since I first ordered is make me feel worse. Never ever order from this company believe me people!!
October 7, 2025
Unprompted review
Reply from Nuolawigs
Hi Megan,
We’re truly sorry to hear about your experience and how disappointed you’ve felt. We completely understand how upsetting this must be. This is certainly not the outcome we want for any of our clients.
We can see how much trust you placed in us, and we’d really like the chance to look into this properly and find a solution. Could you please get in touch with us directly with your order details? Our team will review your case as a priority to see what can be done to resolve this for you.
We care deeply about helping clients with hair loss feel confident and supported, and we’ll do everything we can to make this right for you.
Kind regards,
Ade
This is the third time ordering from…
This is the third time ordering from Nuola wigs and I have never been disappointed. The hairlines are incredible and give the most realistic look! Giving me so much more confidence. Thank you so much! 🤩
September 1, 2025
Unprompted review
My fave wigs
My fave wig company! Tried so many wigs now and always go back to Nuola as nothing beats their wigs. Made so beautifully well and the colours are on point. The customer service is great too, very responsive and helpful. Much quicker turnaround time also. Don’t have to wait that long to receive a customised wig compared to other companies. Just about to order my 5th wig and I can’t wait to receive it!
September 19, 2025
Unprompted review
Advertisement
I am very pleased with this site.No öne…
I am very pleased with this site.No öne understands that ı am wearing a wig.the most important thing for me is naturalness
August 29, 2025
Unprompted review
Reply from Nuolawigs
Hi Cengiz, thank you so much for sharing your experience! We are delighted to hear that you feel confident and natural in your wig. Creating pieces that blend seamlessly and look completely natural is at the heart of what we do, so it means a lot to know we achieved this for you. We truly appreciate your kind words and are so pleased you’re happy with your wig.
Great quality
August 27, 2025
Unprompted review
Reply from Nuolawigs
Thank you so much for your review. We truly appreciate it :)
Detailed Review: Ciara Wig by Nuola
I’ve been following Nuola Wigs for a long time and always wanted to purchase one of their wigs. I waited for a special occasion, and since I’m getting married in October, I finally decided to order the Ciara wig.
Before placing my order, I had a short consultation with them and exchanged many emails to make sure I was getting the right wig. They even sent me extra pictures of the Ciara, and it looked exactly like what I wanted.
When the wig arrived, I had mixed feelings. Let me start with the positives: I have a very small head, so I ordered an XS cap. I was worried it would still be too big, but it fits perfectly. The cap itself is really well made. The length is good as well. The hair looks nice at first glance, although I haven’t washed it yet, so I’ll leave another review once I see how it behaves after washing.
Now to the disappointments: The Ciara wig I received has visible layers, even though I specifically checked with them before shipping and was told Ciara does not have layers. On their official videos and photos, the Ciara wig also appears straight and without layering, and it also looks fuller at the bottom than the one I received, which makes this even more confusing.
The color also doesn’t match what was shown on your official photos and videos. The Ciara wig there has a softer, lighter chocolate-brown root that gradually blends into warm, golden tones toward the ends. The wig I received, however, has a much darker root, and instead of a smooth golden balayage it looks more like cool-toned streaks. The highlights appear almost white or ashy, which gives the overall look a more neutral, cooler tone rather than the warm, soft blonde I was expecting.
From what I understand, Nuola takes blonde wigs and custom-colors them before shipping. That means their main responsibility is to get the color right – but unfortunately, in my case, they didn’t. Considering this wig is one of the pricier options on their website, I really didn’t expect such a mistake, especially since I ordered it for my wedding.
To be fair, the wig doesn’t look bad – it’s just not what I ordered.
UPDATE:
I was given the option to return this wig and receive a new one, but by now I’ve completely lost trust. There is no guarantee that the replacement would have the right color, and I’m terrified it wouldn’t even arrive before my wedding.
I can’t explain how hurt I feel – I cry every time I look at this wig, because all I can think about is that I paid nearly $2000 and ended up with something I never wanted. Before ordering, I had a consultation with them, I checked everything, I asked so many questions over email to make sure it would be right. They knew it was for my wedding, and still it was delivered wrong.
They call themselves hair specialists, but I honestly don’t understand how such a mistake could happen. Instead of making me feel beautiful and confident, they have only added more insecurity on top of everything else I already struggle with.
Now I need to pay also hair colorist to fix it, but only white parta could be fixed, the dark parts are too dark for any coloring.
If anyone would ever like to see photos of what I received compared to what was advertised, I’d be more than happy to share them.
August 22, 2025
Unprompted review
Reply from Nuolawigs
Dear Sandra,
Thank you so much for sharing your detailed feedback with us, and for choosing Nuola Wigs for such a special occasion as your wedding. We’re happy to hear that the cap size and fit worked perfectly for you, as we know how important comfort and security are.
We’re sorry to learn that the color didn’t meet your expectations. We take great care in our consultations, photos, and videos, but we appreciate your comments and will continue working to ensure the tones are communicated as clearly as possible. It’s also important to note that, before shipping your wig, we sent you photos as you requested to confirm you were happy with it. Your response at the time was, “the wig looks beautiful.”
We also noticed your message reached us just before the bank holiday weekend, which meant we weren’t able to respond to you till the next working day. Had we had the chance, we would have offered you the option to send the wig back for an exchange so we could adjust the color to better match your request. If you decide to keep and wear the wig for your wedding day, we completely understand and please rest assured that you’ll still be covered under our 6-month warranty. You are welcome to send the wig back to us after your wedding, and we will be happy to adjust the color for you.
Just to clarify for future customers: the Ciara wig does include layers, which is visible on the product page photos , particularly the mannequin image where the layers fall around the collarbone, as well as on the model shots. More importantly, the product description clearly states: “Body Wave Style With Face Frame Layers.” The Ciara has always been styled in body waves, and none of the images on our website or social media show it as a straight style.
Your feedback is valuable, and we will share it with our team to ensure we continue to improve. We truly wish you the most beautiful wedding day and thank you again for trusting Nuola Wigs.
Warm Regards
Ade
UPDATE:
Hi Sandra,
We are sorry to hear that our proposed solutions have not met your expectations. As you know, we have offered both an exchange and a refund. It seems the main concern is that we were unable to agree to your suggested resolution, which was to wear the wig for your wedding and then return it afterwards for a replacement.
Unfortunately, we cannot accept this as a resolution. For hygiene reasons, it is not possible for us to take back a worn wig and resell it to other clients.
That said, we remain committed to finding a solution for you. You are very welcome to return the wig so we can adjust the colour to your preference, or, if you prefer, you can return it before your wedding for a quick exchange. We even guaranteed to send out the replacement within two weeks of receiving your return, which would still be more than three weeks before your wedding date.
We understand this is an important occasion and want to do our best to support you, but we kindly ask that any resolution takes into account the hygiene and quality standards we must uphold for all customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.