Mobile connection ok and originally the monthly cost was competitive. The annual high price increases mean it's no longer good value so I contacted o2 to see what they could do. Without asking me an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
Company replied
I went to O2 in Bristol 5 Broadmead, Bristol BS1 3HF in March 2026 as I had problems with a mobile i only bought recently . Although the girl I saw "K" on the 25 march 2026 was helpful she was... See more
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I have no internet the whole of our trip 4 days to be exact, just relying on wifi. Very hard to travel without the data, can’t check anything bus and train times, google maps not working because no d... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.6
Poor
24K reviews
Asks customers to review
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Albright & Priyanka were Brian’s today
Albright & Priyanka were Brian’s today, as o2 customer service didn’t help with request.
August 3, 2026
Unprompted review
Reply from O2
Hi Leanne,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright and Priyanka were able to help you when you needed support. It's wonderful to know that they stepped in and assisted with your request after you had been unable to get the help you were looking for elsewhere.
Providing knowledgeable, proactive, and customer-focused service is what we strive for, so it's fantastic to hear that Albright and Priyanka made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to both Albright and Priyanka, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wzIq95
📘 Facebook: https://bit.ly/4z29WxU
Thank you for choosing O2.
Terrible
First ever review this company are that poor. I would give them zero stars if I could. The customer service is awful, always trying to sell you something even when you explicitly ask them not to. I have spent months and months having to get costs reimbursed for a contract that was offered to me and then over charged. Useless, incompetent and solely profit focused with customer service as a side thought. DO NOT GET AN O2 CONTRACT!
August 3, 2026
Unprompted review
Reply from O2
Hi Larry,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you feel that the service you've received has not met your expectations, particularly when trying to resolve billing concerns and account-related queries.
We're also disappointed to hear that you've spent a significant amount of time seeking reimbursement and that your interactions with customer service have left you feeling let down. We appreciate you sharing your feedback, as understanding where customers feel we've fallen short helps us identify where improvements are needed.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wNqhVi
📘 Facebook: https://bit.ly/4pSWY17
Thank you for your feedback.
Too expensive and no longer any positive points
Just generally becoming a poor choice of mobile. The price is becoming too expensive while the Priority app seems to be just be tricking people to hand over their details for a possible free sample that often doesn't even come, instead of having a good offers like there used to be. The My 02 app doesn't always work so you can end up in a loop of logging in without getting anywhere (I'm abroad and this is the second time in a week that I am unable to log in amd so cannot check my remaining data allowance, and am actually using up the last of my allowance to try and see if I have enough data left!)
It's time, after about 15 years, to look for a different deal.
August 3, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear that you feel O2 no longer offers the value and experience you've come to expect after around 15 years as a customer. We understand how frustrating it can be when prices increase while features and services that were once important to you no longer feel as beneficial.
We're also disappointed to hear about the difficulties you've experienced with the My O2 app, particularly while travelling abroad. We appreciate how important it is to be able to access your account and monitor your data usage when away from home, and we understand why repeated login issues would be frustrating.
We value your feedback regarding both O2 Priority and My O2, and we're sorry to hear that these experiences have left you considering alternative providers.
If you're experiencing issues accessing My O2 or need help with roaming, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fBwmOO
📘 Facebook: https://bit.ly/4pW4aJU
Thank you for your feedback and for your loyalty over the years.
Roaming included, what's not to like
I like knowing that I can go to Europe and don't have the hassle of sorting out roaming. Long may it continue! O2 were great at sorting out adding my daughter to the plan and also switching to virgin.
July 26, 2026
Unprompted review
Reply from O2
Hi Sandra,
Thank you for taking the time to leave a review.
We're delighted to hear that you enjoy the simplicity of using your phone in Europe without having to worry about arranging roaming separately. We know how important it is to stay connected while travelling, so it's wonderful to know that this continues to be a benefit you value.
It's also great to hear that the team were able to help with adding your daughter to your plan and making the switch to Virgin as smooth as possible. Providing straightforward, hassle-free support is what we strive for, so we're pleased that your experience was such a positive one.
We'll be sure to share your kind feedback with the team.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fCuc1q
📘 Facebook: https://bit.ly/3S9OjuI
Thank you for choosing O2.
I’ve never been able to access my…
I’ve never been able to access my Virgin Media account or my O2 accounts since they linked their technology with Virgin.
Absolute nightmare!
I’d like to think I’m pretty tech savvy and have tried everything.
Even their customer services can’t sort it out.
August 2, 2026
Unprompted review
Reply from O2
Hi Robin,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must be to be unable to access your Virgin Media and O2 accounts, particularly when the issue has continued despite your own troubleshooting efforts and assistance from customer services.
We're especially disappointed to hear that, as someone who considers themselves tech-savvy, you've been unable to get the issue resolved and that the support you've received has not resulted in a solution. We appreciate how inconvenient this must be when you're trying to manage your accounts online.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly so we can review your concerns further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cgo38G
📘 Facebook: https://bit.ly/4hbVPzo
Thank you for your feedback.
Fariha was kind even tho I was…
Fariha was kind even tho I was distressed - props to her. she communicated company policy in a clear way, and while I didn’t solve my issue on the spot she suggested all sort of solutions that I could consider which was helpful.
August 2, 2026
Unprompted review
Reply from O2
Hi TK,
Thank you for taking the time to leave a review.
We're delighted to hear that Fariha was able to support you during what sounds like a difficult situation. We understand how important it is to be treated with kindness, patience, and understanding, especially when you're feeling distressed, so it's wonderful to know that Fariha provided that level of care.
While we're sorry that your issue couldn't be resolved during your visit, it's great to hear that Fariha communicated clearly, explained the available options, and took the time to suggest potential solutions that could help moving forward.
Providing empathetic, knowledgeable, and customer-focused support is what we strive for, and we'll be sure to pass your kind feedback on to Fariha. We're sure she'll be delighted to hear that her assistance made a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4blY4ws
📘 Facebook: https://bit.ly/3RJcXlQ
Thank you for choosing O2.
No EU roaming charge
I'm very pleased not to get charged on holiday in Mallorca for roaming in the EU. 100% a reason to stay with o2!
August 2, 2026
Unprompted review
Reply from O2
Hi Luke,
Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying the benefit of roaming in Mallorca without having to worry about additional roaming charges. We know how important it is to stay connected while travelling, so it's wonderful to know that being able to use your phone in the EU without any extra hassle is such a valuable part of your experience with O2.
It's especially rewarding to hear that this is one of the reasons you've chosen to stay with us. Providing peace of mind when you're abroad is exactly what we strive for, and we're pleased that it's helping make your holidays more enjoyable.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xiYImR
📘 Facebook: https://bit.ly/4bmTJsW
Thank you for choosing O2.
Didn’t expect such customer service…
Didn’t expect such customer service from fariha and Mohammed. Upgrading my lines and selling me a tablet. Thank you so much.
August 2, 2026
Unprompted review
Reply from O2
Hi Gene,
Thank you for taking the time to leave a review.
We're delighted to hear that Fariha and Mohammed provided such a positive experience. It's wonderful to know that they were able to assist with upgrading your lines and help you with your new tablet, while delivering a level of service that exceeded your expectations.
Providing friendly, knowledgeable, and personalised support is what we strive for, so it's fantastic to hear that Fariha and Mohammed made such a positive impression during your visit.
We'll be sure to pass your kind feedback on to both of them, as we're sure they'll be delighted to know that their assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g9pJmU
📘 Facebook: https://bit.ly/4g8GluX
Thank you for choosing O2.
Excellent service from Abde in Oxford…
Excellent service from Abde in Oxford St branch. He really knows his stuff and fixed the issue with my phone where other shops didn’t have a clue! Highly recommend this young man!
August 2, 2026
Unprompted review
Reply from O2
Hi Uzma,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Abde at our Oxford Street store. It's fantastic to know that he was able to fix the issue with your phone when other stores had been unable to help.
Providing knowledgeable, effective, and customer-focused support is what we strive for, so it's especially rewarding to hear that Abde's expertise and determination made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was so appreciated and that you'd highly recommend him.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bpVzJo
📘 Facebook: https://bit.ly/4yTDuO1
Thank you for choosing O2.
Reply from O2
Hi Mal,
Thank you for taking the time to leave a review.
We're delighted to hear that you received amazing service from Albright. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Albright made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pVwImM
📘 Facebook: https://bit.ly/4pQkI5W
Thank you for choosing O2.
Very helpful!
Very helpful! Ended up saving me around £30-35 a month over multiple accounts!
Really appreciate all the support.
Thank you to both Wasima and Itmamul!
August 2, 2026
Unprompted review
Reply from O2
Hi J,
Thank you for taking the time to leave a review.
We're delighted to hear that Wasima and Itmamul were able to help you and identify savings of around £30-£35 a month across your accounts. It's fantastic to know that they took the time to review your options and find a solution that offered better value while providing the support you needed.
Providing honest, knowledgeable, and customer-focused service is what we strive for, so it's wonderful to hear that Wasima and Itmamul made such a positive impression.
We'll be sure to pass your kind feedback on to both of them, who will be delighted to know that their help was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fz0nPb
📘 Facebook: https://bit.ly/4fJvl5R
Thank you for choosing O2.
I experienced significant network…
I experienced significant network issues with the Wi-Fi connection, which prevented me from ordering a Bolt or Uber to get to my destination. This caused a considerable delay and was extremely frustrating. The connection was very poor, even though I was using my data allowance. I was able to make phone calls, which worked without any issues, but the internet connection was unreliable throughout.
August 1, 2026
Unprompted review
Reply from O2
Hi Sheryl,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to experience connectivity issues when you were trying to arrange transport and get to your destination, particularly when services such as Bolt and Uber rely on a stable internet connection.
We're disappointed to hear that, although you were able to make calls successfully, your data connection was unreliable and did not perform as expected. We appreciate how disruptive this can be, especially when you're relying on your phone while on the move.
If you're experiencing network or data issues, we'd recommend checking our Network Support page for the latest information and troubleshooting advice:
🔗 https://bit.ly/4pSDv0t
If you'd like us to review your concerns further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pUf0QE
📘 Facebook: https://bit.ly/4hJLE5g
Thank you for your feedback.
I have received one of the best service…
I have received one of the best service from Soun 02
August 1, 2026
Unprompted review
Reply from O2
Hi Ash,
Thank you for taking the time to leave a review.
We're delighted to hear that you received one of the best service experiences from Soun. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that Soun made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fTA3yh
📘 Facebook: https://bit.ly/4wAKtJY
Thank you for choosing O2.
Reply from O2
Hi March,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was great! Providing friendly, knowledgeable, and helpful support is what we strive for, so it's wonderful to know that she made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4huGdaz
📘 Facebook: https://bit.ly/4fBxdz0
Thank you for choosing O2.
Price anchoring! Overcharging £24.30/month!!
Changing from unlimited data to only 1 gig is still £25.30/month (no device). Where other providers are £1 to £3. Price Anchoring!! Gym contract scamming was outlawed but mobile phone companies continue! Calling the UK government to step in and investigate!
August 1, 2026
Unprompted review
Reply from O2
Hi BP,
Thank you for taking the time to leave a review.
We're sorry to hear that you're dissatisfied with the tariff options available to you. We understand how frustrating it can be when you compare prices across providers and feel that the plan you're being offered doesn't represent the value you were expecting.
We appreciate your feedback regarding pricing and understand why this has left you disappointed. We know that choosing the right tariff is an important decision, and it's disappointing to hear that you're considering alternative providers as a result.
If you'd like to discuss your options or review the plans available on your account, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TP1wcP
📘 Facebook: https://bit.ly/4xfVBvR
Thank you for your feedback.
Locked in fir s year with no service at…
Locked in for a year with no service at home. Not able to cancel plan for the year. Wifes opinion follows. She is absolutely correct it is a smart choice financially and mentally to never take a phone contract with o2 again .she was 100 percent correct and I was wrong these people are legal bandits who some how manage to tow the line of complete incompetence yet not so far as to break the law and we must be wary of falling into these “ in total accordance with the law “ money traps . I completely regret any hint of disagreeing with her !!!!
July 31, 2026
Unprompted review
Reply from O2
Hi Mark,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you're experiencing service issues at home and feel that the service isn't meeting your expectations, particularly when you're committed to a contract.
We appreciate you sharing your feedback and are disappointed to hear that this experience has affected your confidence in O2. We understand why this has left you reconsidering your options for the future.
If you're experiencing network or coverage issues, we'd recommend checking our Network Support page for the latest information and troubleshooting advice:
🔗 https://bit.ly/4wBN1rh
If you'd like us to review your concerns further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wD0YFq
📘 Facebook: https://bit.ly/45DRNss
Thank you for your feedback.
Reply from O2
Thank you for the feedback Amandeep and happy to hear that Soun was helpful during your visit, providing a positive experience. Thanks for taking the time to share your experience with us and for choosing O2.
Reply from O2
Thank you for your feedback Sushma, and we're pleased to hear that Soun was able to help with your number transfer and make the process straightforward for you. Thanks for sharing your experience with us and for choosing O2.
Amina K she was amazing and solve my…
Amina K she was amazing and solve my problem very quickly
August 1, 2026
Unprompted review
Reply from O2
Hi Ivy and thank you for your feedback. We're pleased to hear that Amina was able to resolve your issue quickly, and it's great to know she gave a positive experience. We'll be sure to pass this on to make her day and thanks for taking the time to share your experience with us.
Pablo has been amazing and help me out…
Pablo has been amazing and help me out so much!
Very happy customer.
August 1, 2026
Unprompted review
Reply from O2
Thanks Elodie for the feedback and happy to hear that Pablo was able to help and provide such a positive experience. We'll pass this on to make their day and thanks for taking the time to share your experience with us.
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