Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible data. Areas like Richmond, Wimbledon, Finchley Wood, where I am above ground and not inside any buildings, it shows bars but there is often close to zero actual service. It is really an unacc... See more
Company replied
Mobile connection ok and originally the monthly cost was competitive. The annual high price increases mean it's no longer good value so I contacted o2 to see what they could do. Without asking me an... See more
Company replied
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.6
Poor
24K reviews
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Amina K she was amazing and solve my…
Amina K she was amazing and solve my problem very quickly
August 1, 2026
Unprompted review
Reply from O2
Hi Ivy and thank you for your feedback. We're pleased to hear that Amina was able to resolve your issue quickly, and it's great to know she gave a positive experience. We'll be sure to pass this on to make her day and thanks for taking the time to share your experience with us.
Pablo has been amazing and help me out…
Pablo has been amazing and help me out so much!
Very happy customer.
August 1, 2026
Unprompted review
Reply from O2
Thanks Elodie for the feedback and happy to hear that Pablo was able to help and provide such a positive experience. We'll pass this on to make their day and thanks for taking the time to share your experience with us.
I had just come from Samsung shop
I had just come from Samsung shop, who were unable to fix my problem with me watch. As I walked by the O2 on Oxford street, I expressed my disappointment to them. Stefan and Jaara were absolutely brilliant. They understood me, gave me their time and were competent to solve the issue. I'm impressed with the knowledge, skill, technical knowledge and empathy they demonstrated
August 1, 2026
Unprompted review
Reply from O2
Hi Samuel and thanks for your review. We're pleased to hear that Stefan and Jaara were able to help after you had been unable to get your watch issue resolved elsewhere. It's fantastic to know they took the time to listen, understand your concerns, and use their expertise to find a solution. We'll be sure to pass your feedback on to them both,and thanks for sharing your experience with us.
Great I could use my sim only and use…
Great I could use my sim only and use abroad in Spain
July 31, 2026
Unprompted review
Reply from O2
Thank you for your feedback Slyons and happy to hear that you was able to enjoy Spain and stay connected. We know how important it is to stay in touch with family, friends and everything that matters whilst travelling and appreciate you taking the time to share your experience with us.
Alejo and Jade were the best 2 o2…
Alejo and Jade were the best 2 o2 employees ive ever been served by
August 1, 2026
Unprompted review
Reply from O2
Thank you for your feedback Harold and pleased to hear that Alejo and Jade made such a positive impression and delivered service that stands out as the best you've received from O2. We'll make sure to let them know to make their day and thanks for sharing your experience with us.
Serena was very warm and friendly.
August 1, 2026
Unprompted review
Reply from O2
Hi and thank you for your review. We're pleased to hear that Serena provided a warm and friendly experience leaving a positive experience. We'll pass this on to make her day and thank you for sharing your experience with us.
Pk was really kind and polite
Pk was really kind and polite. He helped me with my network issues and phone. I am really glad I went to the store in trinity. I recommend leeds trinity o2 to everyone.
August 1, 2026
Unprompted review
Reply from O2
Hi Mavis, thank you for your review and pleased to hear that PK were able to help resolve your network and phone issues, and that you left feeling reassured and supported during your visit at our O2 Trinity Leeds store. We'll make sure your comments are passed on, and thanks for taking the time to share your experience with us.
Approachable and kind staff
Stuart was incredibly helpful and made the process of deciding what direction to go with a new phone super simple as I have not updated my phone in many years.
July 31, 2026
Unprompted review
Reply from O2
Thank you for taking the time to leave your feedback Lauren and we're pleased to hear that Stuart was able to make choosing a new phone simple and straightforward, especially after not upgrading for many years. We'll let him know to make his day and we hope you enjoy your new phone!
The staff at our were very helpful in…
The staff at our were very helpful in setting up my new phone.
August 1, 2026
Unprompted review
Reply from O2
Hi Viola and thank you for your review. We're pleased to hear that our team was able to help you get your new phone set up and make the process as smooth as possible, providing a positive experience. Thanks for sharing your experience with us and we hope you enjoy your new phone.
O2 broke my service then charged me for wanting to leave
I have been an O2 customer for 18 years. After renewing my contract, things have gone downhill fast.
First I lost access to visual voicemail. I reported this within the 14 day cooling off period and was told it would be resolved in 3 to 5 working days. It never was. Shortly afterwards my mobile data stopped working on both 4G and 5G, and as of today I have no service at all. I cannot make calls, receive calls or use data on a contract I am still paying for.
I have been ringing and chasing for over four weeks. Customer support has been dismissive and at times openly rude, and nobody has taken ownership of the fault or given me a straight answer about what is happening.
Now that the cooling off period has passed, O2 want to charge me around £350 to leave a network that is not providing me with a service. I raised the problem inside the window, I was told to wait, I waited, and the outcome is that waiting has cost me the right to walk away without a penalty.
After nearly two decades of loyalty I was foolish to trust them. Being left without a working service, treated this way, and then billed for the privilege of leaving is unacceptable.
June 7, 2026
Unprompted review
Reply from O2
Hi Ervin, thank you for taking the time to share your experience. We're very sorry to read about the difficulties you've faced following your recent contract renewal and the ongoing service the level of customer service you've received, as this is not the standard we aim to provide. We'd like the opportunity to investigate the issues further, but unfortunately we're unable to on this platform. Please get in touch using one of the following contact methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvPeyA
Facebook: https://bit.ly/3UajS8f
Standout service by Stefan
Stefan finally solved an ongoing billing issue on a busy Friday afternoon. He was patient, professional, and is a credit to the O2 Virgin brand.
July 31, 2026
Unprompted review
Reply from O2
Hi B, thank you for the review. We're happy to hear that Stefan was able to resolve your ongoing billing issue, especially during a busy Friday afternoon. Thanks for taking the time to share your experience with us and for choosing O2.
Absolutely disgraceful customer…
Absolutely disgraceful customer service. Avoid this company at all costs. Nothing more to say.
July 31, 2026
Unprompted review
Reply from O2
Hi Thomas, thank you for taking the time to share your feedback. We're sorry to hear that you're dissatisfied with the service you've received and that your experience has left you feeling this way. We’d like to help but can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4hJfTcB
Facebook: https://bit.ly/4hJfUxb
Mat has been amazing with us very…
Mat has been amazing with us very helpful and great at his job . Thank you xx
July 31, 2026
Unprompted review
Reply from O2
Thank you for your review Francs, and we're pleased to hear that Mat was able to help you with your query, leaving a positive experience. Thank you for taking the time to share your experience with us and for choosing us.
Emma from Castle Lane Belfast was exceptional
Emma from Castle Lane Belfast was exceptional in her customer service, she sorted my query very quickly, gave me additional info about where I was for paying off my phone to think about and upgrade but it didn’t feel like a forced sale, more just giving me info and she chatted the whole time, she was very friendly and warm, I will be back and I will want to deal with Emma
July 30, 2026
Unprompted review
Reply from O2
Hi Orla and thank you for the lovely feedback. We're delighted to hear that Emma at our O2 Castle Lane Belfast store was able to resolve your query quickly while also providing helpful information about your options without pressure. We'll be sure to pass this on to make her day and thank you for taking the time to share your experience with us.
Hal was a superb help today with an…
Hal was a superb help today with an issue that's frustrated me for some time. He solved it quickly and effortlessly - if every experience with o2 was like this I'd have a stellar opinion!
July 31, 2026
Unprompted review
Reply from O2
Hi AO and thank you for taking the time to leave your feedback. We're pleased to hear that Hal was able to resolve your issue and that he did so quickly and effortlessly leaving you in a happier place. Thank you for sharing your experience with us.
Costs go up abroad …
Costs go up it’s rubbish saying they don’t. I plan to visit O2 now I’m back in uk because I can never get any help on line
July 9, 2026
Unprompted review
Reply from O2
Thank you for your review Melita and sorry to hear that you've found it difficult to get the support you need online and that you're unhappy with cost increases to your services. Our store teams will be happy to discuss your concerns with you and review any available options when you visit. Alternatively you may get in touch using one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x7vreG
Facebook: https://bit.ly/3TxOwIz
Absoulely a joke company none of them…
Absoulely a joke company none of them know what they are doing. They cut my sons phone of i phoned to get it reconnected in 48 housr which it didn't phoned again was told i needed a whole new contract for it which took over an hour was told the sim would be here in 24 hours the next day it wasn"t phoned again got told by someone else takes 2 working days. They have no idea what they are doing worst mobile company i have ever dealt with would of givwn 0 stars if i could.
July 20, 2026
Unprompted review
Reply from O2
Hi Louise, thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced in getting your son's service reconnected and that it is still unresolved despite contacting us several times. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We'd like the opportunity to look into this further and understand what happened. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvPZaS
Facebook: https://bit.ly/4bIcE1x
Ali was so so patient & got me through…
Ali was so so patient & got me through all my questions and confusion. I changed my contract from BT of 24 years to virgin for tv broadband & mobile so I really appreciated all his time & dedication. Excellent service solutions & customer service
July 31, 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your experience Avril. Pleased to hear that Ali was able to answer all your questions and guide you through the process with excellent customer service. Thanks for taking the time to share your experience with us and choosing VMO2.
Really helpfull staff at O2 regarding mis sold item by virgin media thanks to Mason for sorting it out
Really helpfull staff
July 31, 2026
Unprompted review
Reply from O2
Hi and thank you for your review. We're pleased to hear that our team was able to help resolve the issue, and that Mason provided such helpful support throughout. I'll be sure to pass this on to make their day and thanks for the time to share your experience with us.
Sinead was really good and very helpful…
Sinead was really good and very helpful throughout she was approachable and supportive, she sorted out the situation with my old o2 account quickly and efficiently
July 30, 2026
Unprompted review
Reply from O2
Hi Nicola, thank you for your review. We're pleased to hear that Sinead was supportive and able to resolve the issue with your old O2 account quickly and efficiently. Thanks for taking the time to share your experience with us.
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