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Rated 4 out of 5 stars

I have been getting slow but steady surveys,and through octoqual enjoyed a 90 minutes discussion with a few others,on a very relevant matter. I look forward to more,both surveys and discussion groups,... See more

Rated 1 out of 5 stars

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... See more

Company replied

Rated 5 out of 5 stars

High-paying surveys, compared to other survey companies. You get paid, even if you screen out (which doesn't happen to me anywhere near as much as it seems to the other reviewers on this site). I cash... See more

Rated 1 out of 5 stars

More and more I'm finding my account loaded up with surveys that I spend 15 minutes going through and screening out one by one because I'm not in the target demographic. Becoming increasingly frequent... See more

Company details

  1. Web Collaboration Platform

Information provided by various external sources

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

142 reviews

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Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Waste of time

Why would your system allow people to waste their time and finish the survey up to the very last question to then tell them they do not qualify or the quota is full! It is ridiculous. Stealing data and answers without giving incentive is very misleading and I would not recommend using this survey platform.

August 30, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Ryan, please contact support@octopusgroup.com.au and get them to chase it up to find out what the story is. It is entirely in our best interest to make sure that people that complete the survey get paid for it, cause if you don't get paid neither do we... but we do need to know about it.

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Rated 1 out of 5 stars

Don’t bother

Don’t bother. You waste your time of about 20 mins or so completing a survey and just when you’re almost done there’s ‘system error’ and you get get no notification of survey being completed. It’s a real shame b/c I’m assuming this group is paid by large banks & insurance companies to have surveys completed by suckers like us and we get no reward for our time. Thanks by no thanks and you should be ashamed of yourselves!!

August 28, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Nekta, Please contact support@octopusgroup.com.au so that they can chase it up, the clients should not be doing this and we will follow it up but we need to know what account (survey id) needs chasing. If you don't get paid, we don't get paid so we'll defs chase it up.

Rated 3 out of 5 stars

Creating new account...

My account is closed as i did not active in the account more than 1 year. Can i create a new account with the same phone number that was used in my previous account?

August 9, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Just contact support@octopusgroup.com.au so they can open your account, we only close accounts for inactivity to stop over emailing.

Rated 1 out of 5 stars

Used to be good

Used to be good, but now I constantly get verification failures, or screened out. Seriously thinking of giving up.

July 28, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Steve, we know screenouts are disappointing but I've not heard of verification failures... Could you send more info on this to support@octopusgroup.com.au? I'd like them to be able to look into it.

Rated 1 out of 5 stars

Lots of time and effort for no reward

Being screened out often after many questions . Nearly all surveys capture a lot of information from you (sometimes after 5 minutes of answering questions) then at the end say you're screened out or the quota is full. It just seems super scammy and a way of capturing survey data without actually paying.

July 23, 2022
Unprompted review
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Rated 5 out of 5 stars

A safe & Trustworthy Survey Site

I've tried a bunch of different sites for online surveys in Australia, and have found this to be the best so far. No- you're not going to make a TON of money- but this isn't a full-time job, you're sitting on your couch answering surveys. They have the best pay rates I've found, will directly transfer to your bank account, and generally, I have no issues (even if it's slightly annoying when I'm screened out, it's not at the fault of the company, and they still pay a few cents for attempting)!

June 24, 2022
Unprompted review
Rated 1 out of 5 stars

On surface their surveys pay out is…

On surface their surveys pay out is high in monetary terms but the failure rate is also extremely high. 9 out of 10 counts being screened out for 'validation issues' or other reasons. They claim that if the members are members of other survey platforms, their 'clients' as the 'original' survey conductors will screen out 'duplications' because they check our IP addresses. Point is, they rarely direct people to any many genuine original market surveys that are exclusive to them. Most of the time, they just routed people to other rewards market surveys platforms and when this happens, the members meet dead end walls of 'validation' issues or 'technical issues' or 'screen out' or 'security' issues. It is unrealistic to expect people only being a member of one single rewards pay platforms.

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

Scam- you answer questions but don't qualify for payment

Seems legit at first (they'll give you a couple of dollars for the first survey you do to make you think you'll be paid each time) then for every survey afterwards, you spend 2-15 minutes answering questions and suddenly it ends and it tells you 'we've reached out quota for this survey' or 'thank you but you don't qualify for this survey'- after you have spent time answering their questions. They get their answers and market feedback without having to give participants any money, stating that you aren't eligible... don't bother, huge waste of time. I have completed 15-20 surveys and not been paid for a single one (except the first one I did), have spent too much time answering questions and giving them feedback for nothing.

May 29, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

We don't get paid if you don't. If you spent 15 minutes in a survey only to have the survey end without completing you should be letting support@octopusgroup.com.au know so they can follow your case up with the client responsible. It is impossible for us to know if there was a problem with your survey/s if you don't inform us. Most surveys perform the screening within the first 3 minutes.

Rated 1 out of 5 stars

Waste of time

Waste of time. I was CONSTANTLY screened out and this does not happen with other similar companies

May 28, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

We mostly send surveys for other survey providers, so if you are with those other providers then you will be screened out much more regularly as they will have invited you before we do.

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Rated 1 out of 5 stars

Rubbish

Rubbish. Have attempted dozens but get halfway through and then rejected from the survey because I don't meet whatever demographic they're after. Only successfully completed 1 or 2 for like 70c. No reward for getting booted just wasted time. Boo-urns! 👎

May 25, 2022
Unprompted review
Rated 2 out of 5 stars

Unfair Suspension

Hi,

I have had Octopus for about a month now and had earned about $50 on my account. However I had some issues with my mobile provider that I had signed up to Octopus with. So then I sent in a request to change my number to my husbands temporarily, while I sorted out mine. They said that was alright and when it was done, about 2 hours later when I logged back in it said "Your account does not exist." Then I messaged Octopus to enquire about what happened, that's when they asked me for my details (ID and so on), which is understandable. But then they say after a week (after I contacted them) that they will not be unsuspending my account. I don't understand what I have done wrong? So I would appreciate it if Octopus can sort it out.

Kind Regards,
Vijya

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

I've earned $1,435 from Octopus in the…

I've earned $1,435 from Octopus in the 3.5 years I've been doing surveys with them. That speed of earning has been increasing and I've earned $490 in the past 6 months. That's all survey incentives BTW, though I understand you can get up to $20 from each person you refer. This is a legitimate company, and as far as I can tell, one of the best payers in this category. You're not going to rich doing surveys, but there are worse ways to fill in some spare time.

May 2, 2022
Unprompted review
Rated 4 out of 5 stars

I have made a little bit of money

I have made a little bit of money, about $90 doing surveys with this company and have done surveys on a few topics I am passionate about. I would recommend this company if you want a little bit of pocket money doing something at home. Don't expect to make a lot of money though. This company always pays, they're definitely not a scam.

May 1, 2022
Unprompted review
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Rated 2 out of 5 stars

Always quota full

This survey company promotes itself as the best online paid survey company in Australia but being with them for the past 1 month, I am doubting that claim. Most of the surveys I have tried to answer always get quota filled even though I've only received the notification email within 10 minutes. Also, you can start answering the survey and halfway, you can get "quota filled" or "does not fit the criteria". The time to answer estimation is completely inaccurate as well. 10 min survey? More like 20-30 mins (especially if you try to answer as accurate as you can). In the 1 month I've been with them, I've only claimed a single $50 gift card. Which is not bad if you have the time to actively wait for an email or catch the survey on time AND if you have the spare time.

April 11, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Meretrix, if a survey cuts things short after 3 or more minutes of asking questions we need to know about it, so send the name of the survey and the issue to support@octopusgroup.com.au. Same thing goes for surveys that take way longer than what we have timed as there might be a long path in the survey that we are not aware of. Regarding screening out or quota failing, unfortunately there is not much we can do about this as our members are very eager, but on a plus side we are seeing a lot more surveys come through as we are able to meet the demand like no other company in our industry.

Rated 2 out of 5 stars

Clarification needed

Signed up to Octopus and have earned $27 so far on a number of surveys. Referred my partner and he has made $67 on surveys... why is this???

Ok thank you for that. :)

April 1, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Monique, all survey invitations are based on random selections from the available groups. Being random means it is an unbiased selection process, this is also part of our accreditation. It is great that you and your partner are having success an I hope that over time it balances out.

Rated 4 out of 5 stars

Fun site

Have just joined up and have already had more surveys than any other site , really recommend it enjoying myself 🙂

March 25, 2022
Unprompted review
Rated 2 out of 5 stars

Good while it lasted

I used this place to do surveys for close to two years. I literally went from doing heaps of surveys a month to none in months because I just get screened out. Was alright while it lasted but I'm not wasting my time just to get screened out for EVERY single survey.

March 10, 2022
Unprompted review
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Rated 2 out of 5 stars

Trouble loading surveys…

Some trouble with the surveys I could have had over $20 by now but 2 or 3 of the surveys did not load on the laptop at all and they did load on my phone very annoying Ive had some decent amounts but missed out on them

March 8, 2022
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Steven, it is probably worth noting that we don't write the surveys. That doesn't help you complete them but at the same time that element is not something that we can control.

Rated 4 out of 5 stars

I have earned $39 in the last 4 months

I have earned $39 in the last 4 months. There are some annoying things like you get screened out, but that is every survey company. I earned almost $10 a month, in the last 4 months and I am not quick to get on to the surveys. Usually I do them when I am having a cup of coffee, on average they take 20 mins, some more, some less and it pays well for each survey. I tried a few different survey sights and octopus is by FAR the best!

February 17, 2022
Unprompted review
Rated 4 out of 5 stars

Not bad, not great.

Overall, the amount per survey is great for the time spent, it's much higher than a lot of other providers and I get enough to claim $20 a week. Though, can I suggest, the claiming is pretty substandard. Only because my phone is cooked and text messages sometimes don't send (again, my phone, my problem, but its inconvenient). Might I suggest a two factor authentication where I get an sms and put in the code.
Other than that, they're pretty great.
Update: Changing to 4 stars because overall the amount of surveys and amount per servey is fantastic.

February 7, 2022
Unprompted review

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