Oddbox Reviews 

20,562
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of produce, noting its freshness and how it encourages trying new foods. Many appreciate the reliable, efficient delivery service, good value for money, and the flexibility of swapping items, highlighting the positive impact of reducing food waste. However, some customers noted occasional product quality issues, with produce sometimes arriving off, mouldy, or rotten, leading to discards. Others felt the box quantity or weight was not always as expected. Some reviewers also experienced delivery problems, such as missed parcels or boxes left at incorrect locations.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the freshness, variety, and... See more

Quality

People report positive experiences with quality, often praising the freshness, taste, and longevity of the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its reliability, punctuality,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many stating that the quality outweighs the... See more

Service

Clients share positive opinions on service, consistently describing it as reliable, excellent, and amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most times fruit and veggies are good and very good quality ,but sometimes is disappointing because the produce is off or at the limit and the weight of the box is not as expected, even though when bu... See more

Rated 5 out of 5 stars

Just started using Oddbox because I love the company philosophy and its commitment to reducing waste. I also am impressed with the offer of an XS box. As a single person I cannot use many direct deliv... See more

Rated 5 out of 5 stars

Absolutely love Oddbox! The fact that I'm helping to prevent food waste is a real bonus. It's a great opportunity to try something different that I wouldn't necessarily pick. Saying that though, I l... See more

Rated 5 out of 5 stars

Oddbox provides a consistently good selection of veggies every two weeks for me. Fresh seasonal good quality items at a brilliant price. I love the recipes and suggestions in every box and I know it’s... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,562)

1,486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered and was promised it will be…

I ordered and was promised it will be delivered on Thursday last week but it never came, I got no delivery msg or call from them so I knew they weren’t going to deliver ,they only contacted me on email cos they tried to take money from my acct again and it didn’t go through

July 1, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Christabel, thank you for taking the time to share your feedback.

We're so sorry to hear that your first experience with us was so disappointing and that your delivery did not arrive as promised last week.

Please be assured that we take delivery failures very seriously. We would never expect our customers to be left out of pocket for produce they did not receive, and we are always happy to compensate you in full for a missing box.

We can see that you have already been in touch with our team via email, and we will be getting back to you shortly to help put things right. We're keen to investigate what went wrong with the delivery and resolve this for you immediately.

All the best,
The Oddbox team

Rated 1 out of 5 stars

All started well

All started well, a few weeks in and now we don't get our delivery. It gets left at various places in the village and customer service just tell you to go hunting and find it. I really wanted to support the wonky veg idea, but these people are useless

July 9, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Claire,

Thank you for taking the time to share your feedback with us.

While we are so glad to hear you wanted to support our mission to rescue wonky veg, we are incredibly sorry for the frustrating experiences you’ve had with both your recent deliveries and our customer service team.

Having your boxes left in random locations and being told to hunt for them is absolutely not the standard of service we aim to provide, and we completely understand your disappointment. Your box should always be delivered safely to a secure spot according to your specific instructions.

We take delivery issues very seriously and want to ensure our communication with our delivery partners is completely seamless. To help drivers find your exact location in the future, we have a few delivery tactics we can try, such as adding a What3Words location code to your account. Additionally, we would never want you to be left out of pocket for missing fruit and veg, and we are always happy to compensate you in full for any boxes that didn't arrive safely.

We are very keen to investigate what went wrong and put this right for you as a matter of priority. Therefore, we have sent you an information request via Trustpilot so we can get in touch directly.

We hope to hear back from you soon.

Best wishes,

Rated 4 out of 5 stars

I love getting my Oddbox delivery and…

I love getting my Oddbox delivery and love the quality and range of products from both the fruit and veg and the Market.
The only issues I’ve had recently are, i’d prefer it if there was more differentiation on the swap lists and if we could be informed of changes BEFORE they happen with the option to remove if not happy with the swaps.
For example, ‘apples’ in my last order were green but the photo showed red apples. As a family, we only eat red apples so these will go to waste.
Also, I swapped one item to easy peelers but got grapes instead. Grapes weren’t an option and I already had grapes so didn’t need them, they will also go to waste.
Please write what colour the item is eg with apples/grapes. Please let us know if you’re swapping an item to give us the option to cancel that item from our order rather than it go to waste.
Overall, the company is excellent and I will continue to use it and tell friends about it.

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

I look forward to surprises in the…

I look forward to surprises in the Oddbox; there are many things I like, but never remember to buy. Occasionally, there is something which I think should have gone in the bin rather than the Oddbox, but generally it is all very good quality. I enjoy it even more now that I can choose some of the items in advance. This was a good idea. I look forward to receiving each box. Great delivery service.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

We love getting our regular delivery of…

We love getting our regular delivery of fresh fruit and vegetables each week. Always a nice assortment and always very fresh. We also like being offered alternatives if there’s something we don’t like and extras if we want to add to our order.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I will be away for the summer and…

I will be away for the summer and contacted Oddbox about my deliveries, Erin was very good and sorted out my end date for a box and the rough re- start date. It was a real joy to deal with a company who can understand customers needs easily and work with them. (Another company I order from seems to have got bogged down with dates). But I have nothing but praise for Erin for just going that bit of an extra mile and understanding the long pause in my boxes. I will enjoy getting stuck back into my boxes in September then!! Thank you! (And think I may order more fruit...)

June 22, 2026
Unprompted review
Rated 4 out of 5 stars

Can be a bit hit and miss

I really look forward to my box of goodies landing at the front door in the middle of the night. Quite often I can’t remember what I’ve ordered so it’s a lovely surprise.
I enjoy the challenge of finding recipes that will use everything up before my next delivery. Mostly quality is great (I expect things to be small or odd sometimes). Recently I had some pears that were inedible however - small, hard and never ripened in 2 weeks. I stewed them in the end but disappointed.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Love Oddbox

Love Oddbox
It’s exciting each time
Very occasionally a disappointment
But always dealt with quickly and well

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

Odd box review

Fruit and vegetables all good quality but you don’t always get what you ask for and substitute items not always required. Rather than substitute for item that is not suitable, leave it out.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good variety and quality

I love the variety you can get in oddbox, which has led me to try new fruit and veg.

Most of the time it's good quality, and I love the fact it's helping to reduce waste.

However, it is quite expensive for what you get - particularly with delivery costs. It would be great if this was available in supermarkets.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Oddbox is great!

Oddbox is great! Easily the best value for money. Great fruit & veg, delivered really fresh & they are extremely helpful if you contact them.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing fresh veg and fruit

Amazing fresh veg and fruit. Was dubious at first about what id get but the chance to swap and change bits I don't want or like is a bonus and enjoyable too!

Never eaten as many fresher meals and felt healthier!

June 2, 2026
Unprompted review

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