Paid for 5 Saver Adult tickets £25 could then only book certain seats near the screen was worried it might affect the viewing but not at all would definitely go for the same £5 each amazing value bri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No popcorn, no millions sweets available apparently when the sweets are there and the tubes behind the counter, no hot food and only one person serving with a long cue with others standing around doin... See more
Very nice experience. Clean and comfortable. Only minor criticism is that we were left wondering where everything was and had to wander around finding out for ourselves but this didn't spoil the overa... See more
The usher who met us at the entrance was very friendly and polite. Screening started promptly and there wasn't lots of annoying adverts. Cinema was clean and tidy throughout. This was my first visit... See more
Company details
About ODEON - Luxe Norwich
Written by the company
Welcome to ODEON
We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.
Contact info
Riversway, Wherry Road, NR1 1XA, Norwich, Norfolk, United Kingdom
- 03330144501
4.0
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly kind staff goes the extra mile…
Friendly kind staff goes the extra mile if you have any problems.
October 17, 2026
Really helpful Odeon staff helped me…
Really helpful Odeon staff helped me with the app - however one of the Costa staff when explaining I was in a hurry didn’t assist or tell the member of staff making the drinks which made me feel ignored and nearly late for the movie. Good movie and picture quality and comfortable seating. Had a free large popcorn for my birthday which was very welcome thank you.
October 17, 2026
Unprompted review
Took my son and daughter to see…
Took my son and daughter to see forgotten island seats where very comfy everything was clean and tidy had coffee before we went it was very pleasant evening
October 14, 2026
From enjoying a coffee
From enjoying a coffee, sitting in a clean tidy cafe, polite staff. Pleasant girl on check in, theatre clean seats comfy even though the recliner saver. Toilets on leaving needed attention looked blocked other than that clean.
October 15, 2026
Comfortable ,cosy viewing .
Easy to book. Modernised interior with wonderfully comfortable recliner seats. Clean building with excellent toilet facilities.
October 16, 2026
Generally good service other than when…
Generally good service other than when we were waiting for our food. A woman called out our number for collection and then disappeared without giving us our order or any recognition of us standing there waiting. We were then waiting for nearly 10 minutes for another member of staff to appear to hand us our food.
October 15, 2026
No complaints about theater
No complaints about theater
But riverside carparking is charged from us
October 11, 2026
I experienced amazing sound quality and…
I experienced amazing sound quality and picture quality at Odeon cinema. It was truly an incredible experience!
October 9, 2026
Clean
Clean, spacious, excellent seats..good sound & quality of whole room..plus I saw awesome film that came to life because of the s teen & whole experience plus clean loos!!
October 11, 2026
Recently visited Odeon Norwich and paid…
Recently visited Odeon Norwich and paid £13.99 for the best seat , so I was surprised that it did not recline. So unable to give it 5star
October 10, 2026
What a new look!!
Been a little while since we went to odeon Norwich… to our surprise, refurbished, modern with incredible space, options and a great look.
We ordered our food with great new options and felt luxurious! Dr Pepper on tap and button toppers on popcorn! Plant based hotdogs and a beautiful little bar…
Moving onto the screen, recliner seats and very clean space with upgraded sound and highest quality viewing screen.
Amazing experience, will be back!
Thank you.
October 11, 2026
Haven't been to Odeon for a long while
Haven't been to Odeon for a long while. It has been revamped. Very good and relaxing time spent.
October 13, 2026
The young guy scanning tickets was so…
The young guy scanning tickets was so helpful.
October 13, 2026
Good value for money at £2 for a cup of
Good value for money at £2, to see a film, a cup of tea and a biscuit.
October 13, 2026
Lovely time at the cinema seeing…
Lovely time at the cinema seeing Michael.
Staff lovely. Cinema top notch. Five stars.
October 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.