One Call Insurance  Reviews 

TH3- Tom was a professional throughout, resolved my issue extremely quick. Polite and helpful. Top man cheers.

SN1 was fantastic! He resolved my query quickly and had lovely customer service - honestly what a top guy 10/10

Thank You, Lauren. You gave bern fantastic help today. So professional and helpful 🥰

KP3
Service was friendly, helpful and clear.

Excellent customer service from Laurence. He was friendly, professional and very helpful, making the whole process quick and stress-free. He went above and beyond to assist me. Highly recommend!

CHAT WITH SM5. ADDRESS SOME ISSUES ON NEW INCREASED PRICE AND WERE ABLE TO GET IT MORE REASONABLE. VERY FAIR.

This is my second year with this company and I've been extremely happy.
Unfortunately I have gone to a mobility car which i didn't exspect so just over 1 month . On the paperwork it said 55.?? Cancellation fee. What it doesn't say is all the hidden insurance charges??? Not on the paperwork disgusting. If your not canceling I had no problems at all. Phone calls or on line great service.

I was lucky and spoke with AR2, helped me sort a tricky situation re death and reinsurance with patience and humour. Real natural warmth. Thankyou A va.

We had a really great experience with Jasmine (Jc5). She was patient and really helpful when talking through different options. We agreed a call back and she called at the agreed time which was much appreciated.

Great service from MB3 today who was very helpful, polite and professional.

Excellent communication sorted my issue promptly and In an extremely well mannered way, I cannot fault what this guy did for me, One call insurance all the way for me now

Some issues with the chat bot, not user friendly
However once I got through to handler KG9
Kierra was very helpful, sorted all my concerns out, gave me time to asses the new policy for my new car, then with a great price agreed she made the process simple and easy for me to follow and insured my new car immediately
Thank you Kierra 10 out of 10

Matthew S was the customer service assistant and he addressed my questions very well. I wanted to change some items on my renewal quote for car insurance and he was patient and helpful. Thank you Matthew.

The lady assisting me was Emily Edge. She sorted everything for me including breakdown insurance. Very efficient and polite. She is an asset to your company.

RE1 gave excellent customer service. Requested call back which RE1 did after about 30 minutes. Gave me a cheaper quote and was very helpful and courteous.

Requested a call back to save queuing, agent KV3 was excellent, gave me a new quote as renewal was too high, got very close to other quotes so decided to stay with One call. All in all very satisfied.

EXCELLENT SERVICE, easy to change my vehicle details.

The staff were fantastic both Pat and Lawerence LN1 were knowledgeable polite and very efficient. Superb service from both.

Pk1 very helpful nothing was to much trouble hopefully sorted problem
Out
Back with one call due to there service
On phone calls

Today I added my 22 year old daughter as a named driver to my car policy. Luckily, I happened to check my certificate of insurance as I wanted to know of she had been added. I noticed that the policy did not cover drivers under the age of 30. Contacted one call who told me she can drive the car but if she has an accident they won't pay for any claims. I paid £80 for this!
Never have I encountered such a thing before! Surely the nature of insurance is that the policy holder pays a premium to be insured? Why would anyone pay for a driver to be added if they have to pay for any accidents themselves?
The worst thing is that there was no warning from the one call portal and if I had not checked my certificate, then I would have been liable for any claims myself.
To cap it off, I wasted over 90 minutes on the live chat being told it was normal to have a driver added but them not to be covered for any damages.
Let this be a warning to anyone else who is duped by One call.