One Call Insurance  Reviews 

128,454
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional when handling policy renewals and vehicle changes. People appreciate that representatives are knowledgeable and patient, clearly explaining policy details without applying any high-pressure sales tactics. Consumers note that agents provide efficient support, often securing better prices and making the overall experience smooth. However, some customers also noted minor issues with waiting times to connect with support agents over the phone. A few people experienced unexpected price increases or felt that initial renewal quotes required careful negotiation to reach a satisfactory deal.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that agents are polite, patient, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and professional agents. Many... See more

Price

Customers consistently note positive experiences with price, highlighting how helpful agents successfully... See more

Response time

People report positive experiences with response time, noting that calls and webchats are often answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keira Goulding (KG9) was absolutely superb in dealing with my requirements on changing cars on my existing insurance policy. She not only discussed the various options but also covered the cost diffe... See more

Rated 5 out of 5 stars

It was great pleasure speaking to BM2 (Bilaal). He handled my change of vehicle with utmost professionalism and very courteous manner He was very helpful and well mannered He’s a great asset... See more

Rated 5 out of 5 stars

I was originally contacting OneCall via live chat to cancel my auto renewal for Contents Insurance. However, Sasha H (SM5) informed me that my previous renewal quote had now changed and would a... See more

Rated 5 out of 5 stars

Paige AA4 was very helpful in finding me a better price than my renewal. She was professional,efficient and friendly. I also didn’t have to wait long for my call to be answered. Despite using comparis... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128K reviews

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4.7

All reviews

(128,454)

21,127 reviews in the last 12 months

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Rated 5 out of 5 stars

Spoke to KH2 with regards to renewing…

Spoke to KH2 with regards to renewing my car insurance. Not only did he save me a significant amount on the original quote I had receieved, and he was also a very polite and helpful individual. You couldn't fault the service I received.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

BH1 was assigned to me after the portal…

BH1 was assigned to me after the portal didn't recognise a new vehicle registration and I needed to change vehicle. BH1 was friendly and informative, they helped to navigate insurance for my new vehicle in replacement of the existing vehicle. I even got a refund. Thank you.

August 29, 2026
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Rated 2 out of 5 stars

Beware of the platinum contract !!!

I've used them for years (never had to claim)but now I'm a platinum member ( name for someone they managed to scam) You pay a fixed monthly amount for a guaranteed price for 3 years. Sounds good but your insurance lasts 1 month on a rolling contract. So I'm never sure if I'm insured at the start of the month. I'd rather pay a years insurance and have peace of mind. Byers beware great if it works for you. But life's complicated enough without having to check I'm insured every month.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to one call and Jake

Thank you to one call and Jake, ji9 for their brilliant service. Jake, ji9 was helpful, friendly and very knowledgeable. I got everything sorted out quickly and efficiently.
Thanks 😊

August 28, 2026
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Rated 5 out of 5 stars

AA5 Helpful and Polite

I was called by AA5 from One Call has I have just commenced my new car insurance policy with them. AA5 was very polite and keen to ensure that I had everything I needed to be happy with my new insurance policy. He pointed out some optional additional extras I may like but was not giving me the hard sell. Overall, a pleasure to talk to.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Friendly Staff

EP1 and another Agent were extremely helpful and made my renewal as smooth as it could be. I'm on my second year with them and its nice to speak to a human when so much is automated. I would recommend them to my family and friends.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Worst car insurance ever

Worst car insurance ever. Never again faceless AI bolt cowards.
All is done online with queues of 20-49 awaiting for a response then charge £50 cancellation fee then on queuing again told there's broker fee. Then taking unauthorised non agreed £ out of bank account when I cancelled but telling me they can do on challenging. Do not car insure with this rip off insurer.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cancelling car insurance

Everything I needed and everything I asked for it was delivered I can not write a bad thing about the insurance company when I buy my new car I’m definitely going back to them

August 28, 2026
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Rated 5 out of 5 stars

Excellent service…

I had a live chat experience which was very efficient, quick and helped me with the document I needed. JC8 could not have been more helpful, professional and speedy!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service provided by Keira Goulding

Keira Goulding (KG9) was absolutely superb in dealing with my requirements on changing cars on my existing insurance policy. She not only discussed the various options but also covered the cost differences for each of them to help me decide the best option with benefits to me. I could not ask for anything more and felt happy with moving onto next steps.
Many many thanks Kiera.

August 28, 2026
Unprompted review

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