One Call Insurance  Reviews 

EXCELLENT SERVICE, easy to change my vehicle details.

The staff were fantastic both Pat and Lawerence LN1 were knowledgeable polite and very efficient. Superb service from both.

Pk1 very helpful nothing was to much trouble hopefully sorted problem
Out
Back with one call due to there service
On phone calls

Today I added my 22 year old daughter as a named driver to my car policy. Luckily, I happened to check my certificate of insurance as I wanted to know of she had been added. I noticed that the policy did not cover drivers under the age of 30. Contacted one call who told me she can drive the car but if she has an accident they won't pay for any claims. I paid £80 for this!
Never have I encountered such a thing before! Surely the nature of insurance is that the policy holder pays a premium to be insured? Why would anyone pay for a driver to be added if they have to pay for any accidents themselves?
The worst thing is that there was no warning from the one call portal and if I had not checked my certificate, then I would have been liable for any claims myself.
To cap it off, I wasted over 90 minutes on the live chat being told it was normal to have a driver added but them not to be covered for any damages.
Let this be a warning to anyone else who is duped by One call.

Very pleasant and helpful young lady guided me through the renewal process and managed to get me a cheaper premium!

LN1 Nice person very quick and easy transaction explained everything answered all my Questions with confidence

Renewing my car insurance and getting a better price was quick and painless with callback facility.
EP1 was really helpful, thank you!

we have spoken to Joel JF2 regarding renewing our car insurance,he was so helpful,friendly and knowledgeable we renewed last year with Joel and it was a pleasure speaking to him then and a pleasure speaking to him today,well done Joel and well done one call for excellent service
m.j.cook

Initial call to a bot was easy to use and iffered a call back, which was very helpfu. KV3 called me and quickly adjusted the renewal quote based on new details. Offered me platinum policy and explained how it would work. We completed renewal over the phone.
Only small negative was the call handler spoke very quickly so I needed to check a couple if things.

The person I spoke to was very polite and precise and new what i wanted. Thanks to C L 4.😄

AD8 advisor was excellent

Pleased with service, even chatting to a robot, received answer i needed, a good improvement.

Paige Anderson (AA4) was pleasant and helpful, and I was very happily surprised when she came up with a lower price than I'd expected! Also appreciated being given the option of a call-back within the hour instead of having to hang on to the phone waiting.

SW1 saved me from my tech inabilities, took the time to talk through my problems, sorted them all out, rearranged certain things for me and generally did a very good job for me, thank you 😎

Adam called me on Friday, unfortunately I missed his call , but a very helpful lady took over and went through my policy.
Polite well spoken . Tailored to all my needs what my can I say apart from thank you Alison HG4 .

MB3 was very helpful and polite. Got a better result for my car insurance.

I spoke this morning to agent AI1 about adding my son to my car insurance renewel. He was extremely helpful and ran through all details quite clearly. A good company to deal with and competitive quotations.
This is my third year with One Call.
Thank you very much.

All good. Renewal sorted RM1

Very helpful and efficient. Thank you.