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Onecom Reviews 13,277

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TrustScore 4 out of 5

4.0

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach in resolving issues. Many people highlight the exceptional customer service, noting quick response times and the ease of contacting support, often appreciating the ability to speak with a real person rather than automated systems. However, some customers experienced issues with the service itself, including poor network coverage and delays in receiving SIM cards, leading to a loss of phone access. A few other people also faced difficulties with contract clarity, unexplained charges, and communication breakdowns, including calls being cut off.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and attentive agents... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing issues like... See more

Response time

People report positive experiences with response times, with many praising quick replies and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report issues with being contacted by... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Following my call with Moksh today at the care@onecom team, between us we were able to sort out a problem on our account which has been ongoing since February. Moksh was patient and polite, willing to... See more

Rated 4 out of 5 stars

Live chat was easy and quicker than trying to get to speak to someone. The agent Diwakar was very thorough with the security questions. It would have been helpful to understand that activation was n... See more

Rated 4 out of 5 stars

After a disappointing start to the ONECOM services, I am now pleased to say that everything is now working thanks to Gaurav and the Technical support team

Rated 5 out of 5 stars

Aakansha was extremely helpful and patient with me as I am a bit of a tech idiot. She emailed instructions telling me step by step in easy to follow increments how to do the changes I needed. I would... See more

Company details

  1. Telecommunications Service Provider
  2. Cloud Computing Service
  3. Computer Support and Service Company
  4. Internet Service Provider
  5. Phone and Internet Service

Written by the company

Onecom is the UK’s leading provider of business communications and IT Services, with over 20 years of industry experience. Operating from regional offices across the UK, we manage nearly 100,000 business organisations, delivering IT services and unified solutions across fixed-line voice, contact centre, connectivity, and managed cloud to some of the UK’s most dynamic companies. Our expertise is recognised through numerous accolades, including the ‘Best Enterprise Contact Centre Solution’ at the Comms National Awards, Five9 EMEA Partner of the Year for the second consecutive year, Zoom EMEA Innovation Partner of the Year and Vodafone Strategic Partner of the Year for the last fourteen years.

Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Problem sorted!

Abhi was really helpful and patient with me. ( I have trouble with accents!) He explained everything clearly and sorted my problem. Thank you Abhi.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a couple of Queries today and spoke to Margaret Adesoro who resolved everything in a friendly and professional manner

March 31, 2026
Unprompted review
Rated 4 out of 5 stars

NOW FULLY OPERATIONAL

After a disappointing start to the ONECOM services, I am now pleased to say that everything is now working thanks to Gaurav and the Technical support team

March 30, 2026
Unprompted review

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