Onecom Reviews 13,277

Good service from Ashutosh today, issue sorted with very helpful/polite assistance.

Morally bankrupt company. Tie you in to business contracts when you are a consumer. All the representatives speak from the same script. Once committed Vodafone could not see your account. Do not enter into a contract with this company. Be warned.

Really impressed with the service from Tina at Onecom this week. I had to order phones at really short notice, and everything was handled quickly and without any fuss. Communication was spot on which made things really easy.

Azeem was helpful and friendly and sorted out my problem straight away.

Was told I would receive my phone in 2 days, then my service was cut off without receiving a new sim, then when chasing it up was told they have no stock of the phone for 3 weeks. I am still without any phone service with a buisness to run

Really bad never come a cross any think like this I receive call from
Andrew and his the one put me on this mess I’m having trouble using the internet I have race number off complaint they just don’t do nothing I race the complaint with Vodafone they have accept the internet is to slow they have admitted that send this to onecom they not doing no think they come back saying we not doing any think about this stay way from this company and this guy Andrew they scam
I just want to mention to the onecom that I contacted the Vodafon they happy to end the contract but onecom won’t accept here is the reply from Vodafon I will attach the reply from
Vodafon all I can say stay way from this onecom they just a ripping people off they only worry about they benefit they don’t care what they put costumer thought.


Dear Mr Ferizolli,

Thank you for your patience while we've been looking into your complaint.

We're sorry for your experience and regret that we've been unable to resolve the complaint to your satisfaction. We'll use your feedback to continually review and improve our services.
The complaint you raised to us on 2 March 2026 was regarding the following issues:

Having issues with signal in other areas of work, we can see you've sent us screenshots of the data speed tests which we can see fluctuate with different locations. we can see some areas have very low data speeds
We can also see Onecom are currently dealing with your complaint, for which they've declined your request to cancel all the contracts free of charge
You requested the following resolution to your complaint:

A cancellation of all your contracts free of charge
Following a full investigation, we have summarised our findings and offered the below resolution as full and final settlement of your complaint:

Onecom have rejected the proposal for allowing you to leave the contract free of charge
As the contract is with Onecom the final decision is with them and subsequently their contract to honor
We've offered you a goodwill gesture for £100.00 which you've decided not to accept
Any compensation payments have been offered based on the level of impact that you have explained the complaint had on you. Unfortunately, there's nothing further we'll be able to offer to help resolve your complaint.

Your case is now at 'deadlock' - here are your two options:

It's not too late to accept our final offer.

Just call our dedicated team free on 08080 045 200 within the next 45 days. The line is open between the hours of 8am and 10pm Monday to Friday and 8am and 8pm Saturday and Sunday.

Vodafone Business customer? You can contact us between 8am and 6pm Monday to Friday and 9am and 4pm on Saturday. A member of our team will connect you to your dedicated case handler, provide you with an update or arrange a call back at a time that works for you. Just to note, so that we can get you to the right team when you call, you'll need to enter the last 6 digits of your unique reference number 161993180.

You can take your complaint to CISAS
You also have the option to take your complaint to the Communication & Internet Services Adjudication Scheme (CISAS) at any point in the next 12 months.
CISAS is an independent dispute resolution scheme which offers a free service to help resolve complaints between a customer and a service provider.
If your complaint meets their eligibility criteria, they will complete an investigation, which will result in a final decision. This can include an explanation of what went wrong, along with an apology and/or actions to resolve your complaint.
If you decide to take your issue to CISAS, the offer contained within this email will be withdrawn and Vodafone will await CISAS' final decision. If you accept their decision, it will be binding on us. If you don't accept, you and Vodafone won't be held to it. Please mention that you have received this deadlock response when contacting them.

Here are the details if you'd like to get in touch with them:

Phone: +44 (0)20 7520 3814
Post: CISAS, Communications & Internet Services Adjudication Scheme, 100 St Paul's Churchyard, London EC4M 8BU


In addition to the support Vodafone provides, we would like to make you aware that there are other organisations outside Vodafone who may be able to offer additional advice and support. We have included their details below: (ADD links for appropriate signposting using KM1019102 each topic expands with the relevant charities.)

Once again, we really want to help put things right - if you change your mind and would like to accept our final offer, please get in touch within the next 45 days.

We hope to hear from you soon.

Yours sincerely,


Saqib
Business Complaints Manager
Vodafone Limited

They missold contracts to a lot of people

We have used Onecom for a few years and Tina always responds to me in a timely manner and always ready to answer any of my questions.
Could not recommend them enough for a business to use.

There was some confusion after I received my first bill, Abhi was very helpful at explaining everything and answered all my questions. Thankyou very much Abhi, your help was very much appreciated!

Following my call with Moksh today at the care@onecom team, between us we were able to sort out a problem on our account which has been ongoing since February. Moksh was patient and polite, willing to try a number of solutions including my own (the spelling of my email address had been wrongly recorded). It was a pleasure dealing with him.

I found out they were already dealing with my query

I was very fortunate to have Gaurav as my customer support person at One Com and he talked me through everything with clarity and simplicity. I had to break off several times to serve customers and he was understanding and patient. 10/10 for great customer service

We had some problem with our hand sets and their dialing in/out. I was put through to Mr. Gaurav Singh who was incredibly helpful in resolving our problems and went above and beyond to make sure our system was working correctly. I am extremely please with how he handled our issues and could not praise and recommend him enough.
Thank you again.
Colin

Gaurav Singh was very helpful and patient with myself

Never ever sign with these people. They established a DD on my account without previous knowledge. Whey I wrote to them they lied they said they sent me a confirmation but they NEVER asked my authorisation of a DD.
Never ever use them. Very dishonest
I contacted them since and they confirm that they took the DD without my consent? So why they are pretending not to know the issue?

Great help from Gaurav, who was really patient and helpful over the many phonecalls it took to resolve some unfortunate protracted tech problems.

DiwakarS understood my issue straight away and sorted it.

Could not log in to one cloud account but Tanya helped me with a few easy steps.

Great experience. Great to be able to speak person who knows what he is doing and not reading from a crib sheet.
My thanks to Gautah

Awful service, found out I’d been paying 2 phone bills on to onecom and one to my previous provider, to make it worse not looking like I will get the £547 refund I was told I’d get.
Had agent hang up twice, still waiting on return call.