Onecom Reviews 13,277

I am very hard of hearing so it is difficult to resolve issues over the phone but Tanishq Kaushal, the lovely young man who took my call,was so kind and patient ! He deserves recognition, without a doubt. Thankyou again Tanishq.

Gaurav was extremely helpful, polite and resolved the issue for me.

Shahina was super helpful and patient. It's very difficult to explain/describe what equipment we have on the customer side.

Azeem was very helpful and resolved our problems very quickly

Prompt, friendly efficient service from Richa C which followed several hours with other companies messing around with automated call services and useless Chatbots which did not help one bit.
So nice to speak to a real person.

The worse company to deal with I switched over from o2 to voda through Onecom and iv been off line for 2 days, the guy Kaylen who claimed he would be in charge of getting me sorted promised the world is nowhere to be seen. I would advise strongly not to use these guys.

POOR WIFI / PHONE LINE AND POOR CUSTOMER SERVICE.

Don’t bother signing with them. A salesman named Satty will promise you the world, but if you have an issue he is nowhere to be found. I regret the day I fell for his lies. He must have calls X10 times to try and get us to join. 1st red flag.

We’ve been with them for 3 months and have three of our companies with them. In that short time we’ve had hundreds of issues. The broadband has been poor since day one and they still haven’t fixed it. It’s a disgrace. We had to close one of our stores for 3 days, because everything was down. They simply don’t care.

They clearly don’t care how this affects your business. Phone lines constantly drop out and the WiFi is shockingly poor — you can’t even watch anything without problems. Having to beg for the service you pay for is embarrassing.

First class experience, Shivam was so kind and patient, he is an asset to your company

Very helpful service today by Muskan , professional and understanding and solved my problem. Thank you !

Very helpful and sorted the issue quickly.
Thank you, Diwakar especially.

Chandan was exceptional! Polite, caring and very helpful. The call lasted 90minutes and he was brilliant and we were eventually able to resolve the issue. Thank you Chandan

Gaurav was so patient with me I am not technically minded but he talked me through our WiFi problem and solved it many thanks to Laura and onecom

Abhi Singh has been a great help over the past days, much appreciated

The 2 people I spoke where amazing, helpful and very professional,

We entered a contract with this company who supplied us with four lines on Vodafone . This was a result of a “cold call” offering to save us money and provide a better signal / service.
Things started to go wrong when they added cyber protect to our account ( apparently on a 30 day free trial) which bills in addition thereafter. This was not something we either asked for or wanted so I contacted customer services in December asking for it to be removed from the account and for the payments made for it to be refunded. I was told it would be cancelled and the funds paid would be returned. The following month ( and every month since) payment was taken again for cyber protect.
Several tickets were opened on their portal, none were replied to but all were closed by one com.
I have taken legal advice and one com are apparently in breach of contract ( considering their failure to act). I have informed one com of my wish to cancel the contract due to their breach - they haven’t even bothered to answer!
We are now going to talk with OFCOM to see if they can be of any help, our solicitor has advised that we inform them we consider then to be in breach ( which we have) still no reply, we have asked for the PAC codes for the lines - still no reply.
We could potentially loose a lot of business if we have to change all our phone numbers due to one com not releasing them to us.
My advice - keep well away from this company, they are not the sort of people you would want to deal with.
** Posted following the one com comments*
So one com can reply to a negative revue, it’s a pity they can’t reply to the many emails and tickets raised with them.
From the reply they have made to my comments it would appear they would rather go to court than settle the issue directly - so be it, I will let you all know what happens.

Keep well away - OneCom would embarrass loan sharks or drug dealers - see FB for litany of mis-selling complaints…

Gaurav Singh was an amazing support today. With clarity, good humour, empathy and calm instructions he helped to pair, install and sort out our wi-fi in the entire building. He was so patient, kind and non judgemental. Thank you so much

Md Tasnim talked me through the various issues I had. Was very patient and provided great alternatives to solve the issues I had.