Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When starting to write this I tried to think even one thing why I wouldn't give five stars to this hotel, and couldn't find any, so I gave five and that is my opinion. Everything was fine starting fro... See more
We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any... See more
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
Great choice and cheap
goof value for the money. Our hotel is almost 40 % cheaper than on my other travelsite.
hard to find specific hotel
I think the search form is complicated in it's design, things are ereased when you thinck you choice a new filter etc.
Excellent service totally trustworthy
Excellent service got a great price at a good hotel and everything went like clockwork no hidden extras or nasty surprises. They even managed to solve our problem with the credit card company
Great price!
Love the jurys inn aberdeen because of the location and I was about to book this on another site for £75 but looked on this site and it was only £55! Will be booking here from now on!
the best hotel site
i would recommend onhotels to anyone looking to book a hotel hassle free booking
Excellent value, would stay again.
Very good value, clean spacious room, friendly helpful staff, food and drink well priced, brekky good, good all rounder. Would stay again.
Just fine
It would have been better if there was a cancel refund option for longer time.
I was conned by Onhotels
The reason I booked with Onhotels was I believed the total cost included the resort charges. There was NOTHING about resort charges. My booking confirmation states "only payment for incidentals charges telephone calls, room service, mini bar, laundry is to be collected from the client".
I feel deceived and misled by Onhotels. I will be complaining and requesting a refund from the deceivers Onhotels.

Reply from www.onhotels.com
so far so good
First time using Onhotels competitive rates good service
A Shady Company
This website deceitfully advertises. The hotel images are fake. Onhotels.com refuses give back your refund. I did not stay in a disgusting hotel, so they charged and took my money. They refuse to give me back my money. The money they took using some shady contract. Stay away from this shady website. The positive reviews are fake. The post fake images, and bring you bad hotels. If you don't want to stay. They steal your money.
Manipulative and Shady
They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website so be warned going to this website. On hotel.com misleads consumers with shady contracts. I suggest to avoid this website. Ignore the paid reviews. This website is from the UK. You will never get your money back.
Update:
I did not receive my money back. Onhotels.com has lied. Their is not indication that Onhotels.com returned my money.

Reply from www.onhotels.com
perfekt hotell if you want to visit stockholm and do not spent too much money in a hotel
The sorroundings are a semi industrial area but very good connections to the center. The staff is attentive. The room was ok double bed quite small, better single beds for a couple! Breakfast was good for a long day in Stockholm! The room was very clean but a lightly smell of smokers, better after ventilation with open windows. TV with Swedish and English speaking channel. A clean and good hotel without pretensions.
I recommend to call the hotel and chek out if they got the reservation, they could not find it ATT the beginning in their system, but after they find the voucher. Everything was ok and the best price was with onhotels😃😃😉
Bit more than a misunderstanding
I accidentally booked the wrong hotel. Next day I asked could I be refunded. No. I accept that. I then enquired could I swap hotels. I was advised I could. I provided details of the hotel I wished to change too. Then they came back and said it was a misunderstanding. I could not swap. I advised misunderstanding or not, they said in writing I could swap. They replied that this was not possible. I don't care about a refund but I would like them to keep to their word. I just wish to change hotels.

Reply from www.onhotels.com
Would recommend.
Everything went smoothly and saved money on booking direct with the hotel chain.
very good site
I booked only twice with this site (in 2014 and now in 2016). But in both times I payed a fare much more convenient than in other sites. For the same hotel, obviously. So I do reccommend to consult and use this site!
Nice Staff
the staff are really nice, good clean rooms, good variety of breakfast.I never write a review but had to this time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







