Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
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Review summary
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Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the c... See more
Company replied
I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight aw... See more
Company replied
Absolutely brilliant customer service. Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Wholesaler
- Office Furniture Store
- Outdoor Furniture Store
- Rustic Furniture Store
Written by the company
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contact info
United Kingdom
- www.onlyoakfurniture.co.uk
4.2
Great
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Great sideboard and easy ordering; shame about the plastic
Easy ordering process, lovely cabinet that came well protected and at time arranged. Driver was pleasant and helpful. Organising delivery time was easy. Only negative is amount of plastic our reclaimed wood sideboard came in - lots of plastic wrapping, and polystyrene that filled 3 bin bags! Please try to be more sustainable. I bought a reclaimed wood sideboard to try to think about the environment, and packaging choice was a little disappointing.
November 18, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that you found the ordering process easy and are happy with your lovely cabinet. It’s also great to know that the delivery process was smooth and that the driver was pleasant and helpful.
We truly appreciate your comments regarding the packaging. While our priority is to ensure your items arrive in perfect condition, we recognize the importance of sustainability and your concerns about the amount of plastic and polystyrene used. Your feedback is invaluable, and we are actively exploring more eco-friendly packaging options to better align with environmental goals.
Thank you for choosing us and for sharing your experience—it helps us improve and grow. We hope you enjoy your reclaimed wood sideboard for many years to come!
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Very Quick Delivery
November 15, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your great feedback! We’re so pleased to hear that you were happy with the speed of our delivery service. Your satisfaction is our priority, and we’re glad we could meet your expectations.
We look forward to serving you again in the future!
If I had to email
If I had to email, you were very prompt at getting back to me. I didn't receive any notification of the day of delivery but when you called on the day it was sorted. I didn't help by giving you the wrong house number.
November 18, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your kind review! We're delighted to hear that you found our email responses prompt and that we were able to sort out the delivery details on the day, even with the mix-up on the house number. We truly appreciate your understanding and cooperation in ensuring everything went smoothly.
Your satisfaction is very important to us, and we look forward to serving you again in the future!
Really pleased with the Consul table
Really pleased with the Consul table, really well built, arrived on time with updates as to delivery time
November 13, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your lovely review! We’re delighted to hear that you’re really pleased with your Console table and impressed with its quality. It’s great to know that the delivery arrived on time and that the updates kept you informed throughout the process.
Your satisfaction is very important to us, and we truly appreciate your support. We look forward to serving you again!
Scandi oak coffee table
I purchased the small scandi oak coffee table , excellent quality, looks great. Love the curved edges.
Great communication, quick and professional delivery.
Table was very well packed, very happy
October 31, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your fantastic review! We’re thrilled to hear that you love your small Scandic oak coffee table and are impressed with its quality and design, especially the curved edges. It’s wonderful to know that our communication and delivery service met your expectations and that the table arrived well-packed.
Your happiness means the world to us, and we truly appreciate your support. We hope to serve you again in the future!
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Excellent customer service from Claire
Excellent customer service from Claire.
Really lovely chest of drawers. Very happy customer
October 25, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful review! We're delighted to hear that you’re happy with your chest of drawers and that Claire provided excellent customer service. Your satisfaction means so much to us, and we truly appreciate your kind words.
We look forward to serving you again in the future!
Delivery person
I have no complaints regarding the item of furniture I purchased.
The disappointment is with the delivery man.
One was very polite whilst the other was abrupt and far from helpful. In fact down right rude.
Maybe looking into using a different delivery company would improve reviews.
Very happy with the furniture.
October 29, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your feedback and for sharing your experience. We're thrilled to hear that you're very happy with the furniture you purchased—it means a lot to us!
However, we’re truly sorry to learn about your disappointing interaction with one of the delivery team members. This is not the level of service we want our customers to experience. Please rest assured that we take this feedback seriously and will review this with our delivery partners to ensure improvements are made.
Your satisfaction is our top priority, and we appreciate your understanding as we work to enhance the overall experience for our customers.
Very Late Delivery
Two cancelled deliveries and finally received over a month after ordering. The product is very nice though.
October 26, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your feedback. We’re glad to hear that you’re happy with the product, though we sincerely apologize for the delays and cancellations you experienced. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.
Your patience is greatly appreciated, and we’re thankful for your understanding. We hope you enjoy your new purchase and look forward to the opportunity to serve you better in the future.
DO NOT ORDER FROM THIS COMPANY
We placed an order for a large oak media unit on September 18th, with the expectation that it would be dispatched within 14 days, as stated on their website. However, I had to repeatedly call for updates. Eventually, they informed me that their delivery company had gone into administration. Despite this, we continued to receive text messages from the delivery company with multiple delivery dates. When the item finally arrived (6 weeks later), it was the wrong one. I will never use this company again.
October 23, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for sharing your experience, and we deeply regret the issues you faced with your order. We sincerely apologize for the delays, miscommunication, and the delivery error—it’s clear we fell short of your expectations, and for that, we are truly sorry.
The situation with our previous delivery partner created unforeseen challenges, and while we worked to resolve them, it’s evident that we didn’t meet the level of service you deserved. Your feedback highlights areas we need to improve, and we’re taking steps to ensure this doesn’t happen again.
We’re sorry to have lost your trust and appreciate your patience during this frustrating time. Should you reconsider in the future, we’d welcome the chance to provide you with a better experience.
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Hopeless - leaves me in Tears!!!
I am still waiting for a proper response regarding my "out of stock" furniture of which I had half the order, I was made a lot of promises over 2 weeks ago but nothing positive. I have suggested if it cannot be supplied I need a refund asap for both items one piece is no good without the matching one - they have had my money for months. As a pensioner I cannot afford to lose almst £700. The mail from the gent today was total rubbish said his suppliers are checking stock in trailers to see what is about and would have an update in a few weeks what cowboy antics - I hope this is not happening to more poor customers but there seems to be a lot of negative reviews. I have tried to "go with the excuses" but this home we moved to was our last home before my husband gets too ill to appreciate it and I wanted it so nice. Maybe time to contact credit card company???
October 14, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for sharing your concerns, and we deeply regret the frustration and distress this situation has caused. As a small family business, we strive to provide every customer with a positive experience, and we are truly sorry that we have let you down. We sincerely apologize for the inconvenience and any additional stress this has caused during such an important time for you. Thank you for your patience.
So disappointed will never order again from them
So disappointed I ordered a full computer room set with desk, TV cabinet, bookcase and unit on 5th August 2024. They advised could not be delivered till October 2024 and happy with that as it’s what we wanted. Got a call today stating the computer desk has been discontinued!!! So after 2 months you have decided to discontinue it when you have had my Order and money for two months. Totally disgusting and did not care on the phone and basically said it is what it is. You’ve took plenty of interest off my payment!!
October 7, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your experience with us. We truly apologize for the inconvenience and disappointment you’ve faced regarding your order. We understand how frustrating it must be to receive news about the discontinuation of the computer desk after you’ve been waiting for your complete set.
Your feedback is essential to us, and we are currently reviewing our inventory processes to prevent this from happening in the future. We want every customer to feel valued, and it's clear we missed the mark in your case.
Thank you again for your feedback, and we hope to have the chance to serve you better in the future.
I Ordered my furniture on the…
I Ordered my furniture on the 08/04/2024 I was informed that it would be delivered approximately in 12 weeks time. I have only received it today, 02/10/2024. No communication from the company at all, only when I contacted them by email on several occasions. No apology or any explanation as to why the delay. On a good note. The delivery person was very helpful and Friendly. My furniture was protected really well to avoid any damage. But I would not purchase again from this company because of poor customer relations.
October 2, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for sharing your experience with us. We sincerely apologize for the delay in your order and the lack of communication from our team. We understand how important timely updates are, and we are truly sorry for any frustration this has caused.
We appreciate your kind words about our delivery person and the care taken in protecting your furniture. We’re glad to hear that aspect of your experience was positive!
Your feedback is invaluable to us, and we are actively working to improve our communication processes. We would love the opportunity to regain your trust, so please reach out to our customer service team at [contact information] for any assistance you may need.
Thank you again for your understanding, and we hope to serve you better in the future.
Avoid
Avoid! They do not have any control over providing support once the order gets wrong.
The bed was ordered in May and received on Sept., with the wrong part. The center metal rail which supports the wooden slats underneath the matter is short in length, so the bed is not useable, It's a month passed, and replacement delivery cancelled twice. they don't bother and have no control on fixing issues.
Just a middleman company that took sale commission and that's all
October 2, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've encountered with your order. We understand how frustrating it can be to deal with delays and incorrect parts, and we appreciate your patience during this process.
At Only Oak, we strive to ensure that every customer has a positive experience, and it’s clear we fell short in your case. Please know that your concerns are important to us, and we are committed to resolving this matter.
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Excellent communication throughout
Excellent communication throughout. Bookcase arrived in A1 condition when expected. Highly recommend.
September 26, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us, from communication to the arrival of your bookcase.
Your recommendation means the world to us, and we’re delighted that your bookcase arrived in perfect condition and on time. We always strive to provide the best service possible, and it’s rewarding to know we succeeded in your case.
If you ever need anything else or have more questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thoroughly check on delivery
When we put dresser into position, we noticed heavy knotting on one drawer. OnlyOak refused to source replacement even with us offering to pay to return existing drawer and pay for replacement.
September 9, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for sharing your feedback with us. We sincerely apologize for the issue you experienced with the drawer of your dresser. Your satisfaction is our top priority, and we understand how frustrating this must be.
While we strive to maintain high-quality standards, we recognize that sometimes things can go wrong. We appreciate your offer to facilitate a replacement and regret that we couldn't meet your needs in this instance.
We would love the opportunity to make this right for you. Please reach out to our customer service team at [contact information], and we will do our best to resolve the issue to your satisfaction.
Thank you for your understanding, and we hope to hear from you soon!
Really pleased with oak sideboard I…
Really pleased with oak sideboard I bought. Looks amazing in room. Quick delivery too. Will definitely be the first company I check out when ordering more furniture items
September 25, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful feedback! We're delighted to hear that you’re pleased with your oak sideboard and that it looks amazing in your room. It’s fantastic to know that our quick delivery met your expectations. We truly appreciate your support and look forward to being your first choice for future furniture needs!
Reply from OnlyOakFurniture
Thank you for your kind feedback! We're thrilled to hear that you’re happy with your furniture and found it to be a great value. It’s also wonderful to know that you appreciated our fast delivery. We truly appreciate your support and look forward to serving you again in the future!
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Feels flimsy
We’ve bought oak furniture in the past and the wardrobe we bought felt light and flimsy in comparison, definitely not thick and sturdy like our other pieces. It was expensive but doesn’t feel expensive! I asked for someone to call me back about our delivery and no one did. Disappointing.
September 20, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for sharing your feedback with us. We're genuinely sorry to hear that your recent experience did not meet your expectations regarding the quality of the wardrobe and the communication about your delivery. We strive to provide sturdy, high-quality furniture, and it’s disappointing to learn that we fell short this time.
Your concerns are important to us, and we would like to address them further. Please feel free to reach out directly so we can assist you better. We appreciate your input and hope to restore your confidence in our products and services.
What can I say ...
What can I say .... love the items quality 👌... can not fault them and delivery man was great really nice and helped me get them into the room I needed. All items packaged excellent ensuring they arrived without damage. Can not fault start to finish.
September 18, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your fantastic review! We're so glad to hear that you love the quality of our items and that our delivery team provided excellent service. Ensuring that your purchases arrive safely and that you're satisfied from start to finish is our top priority. We truly appreciate your support and look forward to assisting you again in the future!
Very impressed with this company
Very impressed with this company. Good website,great furniture and good delivery.
Would definitely use them again
September 11, 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re impressed with our website, furniture, and delivery service. It's always our goal to provide a seamless experience for our customers, and we’re delighted to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
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