Oojo International B.V. Reviews 

My experience with Oojo has been extremely disappointing, and I would strongly caution others before booking through them.

I booked a Qatar Airways flight through Oojo. Just three days before my scheduled departure, Qatar Airways cancelled my flight. Shockingly, I received no notification from either Qatar Airways or Oojo about the cancellation. I only became aware of it myself, causing significant stress and disruption to my travel plans.

The most frustrating part has been the refund process. It has now been more than three months, and approximately CAD 1,900 of my money is still being withheld. Every time I contact Oojo, I receive the exact same generic response: they are “waiting for the airline to release the funds.” There has been no meaningful update, no clear timeline, and no indication that the matter is being actively resolved.

As a customer, I expected Oojo to advocate on my behalf and provide proactive communication. Instead, I have had to chase them repeatedly for updates, only to receive automated or copy-and-paste responses that do nothing to resolve the issue.

Holding a customer’s money for months after an airline-initiated cancellation is unacceptable. The lack of transparency, accountability, and urgency has made this one of the worst customer service experiences I have ever had.

Because of the prolonged delay and lack of resolution, I am now pursuing formal complaints with the appropriate consumer protection and transportation authorities and will consider legal action if my refund is not processed promptly.

Until this matter is resolved, I cannot recommend booking through Oojo. If you value timely customer service, clear communication, and confidence that your money will be returned if something goes wrong, I would advise booking directly with the airline or choosing a more reliable travel agency.

Booking process is so easy and fast. Customer service is great, too.

It’s was good experience when I took last time this flight

This is my second time booking through OOJO, and unfortunately, this experience has been extremely disappointing.

I booked my ticket, received a booking confirmation, and my credit card was charged immediately. I then waited over 24 hours for the ticket to be issued. When I called customer support after several hours, I was told that there can sometimes be delays in processing with the airline, so I continued to wait.

After more than 24 hours, I called again, only to be told that they could not issue my ticket because the fare had increased, and I would need to pay an additional $380.

This is completely unacceptable. During my first booking with OOJO, when the fare increased, I was informed of the price change before confirming the booking and making the payment. This time, however, my booking was confirmed, my card was charged, and only after keeping me waiting for over a day was I asked to pay hundreds of dollars more.

This feels misleading and unfair. If the fare was not guaranteed, I should have been informed immediately—not after taking my payment and making me wait for over 24 hours. This experience has seriously damaged my trust in OOJO, and I cannot recommend their service based on how this booking was handled.

Poor Customer service waiting for long hours and call gets dropped with asking for survey , I dont know if they really care for service or any feedback collected,

Good service

Second time using oojo. So far so good

the experience is accommodating friendly, clear, honest in other words they are nice. 😊

Everything was great and very easy to book the flight.

I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was only when I was transferred to customer support service that within 15 minutes my ticket was issued. I think you need to improve in the duration of issuing the tickets and it takes long and no one updates you what’s going on unless you call couple of times. It was my first time using oojo.

Thank you 😊, enjoy your summer vacation.

Good price
Easy to use

This web is very good, this tine is the 4th time I book

Fast, secure, and cheap
Highly recommended

Helpful staff, very accommodating. Good booking process and prices.

Mikah is very helpful and patient.

Excellent Service