Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
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Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
390K reviews
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Friendly explained as he went along did…
Friendly explained as he went along did job really quick
August 19, 2026
Service
Called to let me know he was coming ,polite and quick installation. Good service .
August 19, 2026
All as advertised and the installation…
All as advertised and the installation was done quickly, would recommend.
August 19, 2026
They were very knowledgeable and…
They were very knowledgeable and organised with their work
August 19, 2026
Effective efficient and calm
Engineer arrived on time, explained where and what he needed to get access to and the work he’d be doing . He was polite and personable without being overfamiliar. The job was completed sooner than expected. He carried out the task effectively, leaving me feeling confident and calm with the quality of the work he had done.
August 19, 2026
A good job professionally done.
The engineer telephoned us before arriving on the day appointed. He offered us a variety of solutions to where the fibre connection could enter the property. Having decided he quietly got on with the job. After the instillation was complete he gave us an explanation of the equipment. A good job professionally done.
August 19, 2026
The 2 gentleman
The 2 gentleman, we're very polite, on time and really tidy and so proffesional. The work was 2a very high standard!!!!. Thanku so very much..
August 19, 2026
Lovely friendly bloke worked hard very…
Lovely friendly bloke worked hard very polite and tidy
August 19, 2026
The engineer was so efficient
The engineer was so efficient, clean and tidy, and friendly, nothing was to much trouble for him, overall top man
August 19, 2026
The engineer was very professional and…
The engineer was very professional and helpful , he completed the installation and helped us understand what the difference would be and how to connect other televisions.
August 19, 2026
Paul was extremely professional and…
Paul was extremely professional and explained the process to us ensuring we understood fully what he was doing. He answered our questions and was very patient
August 19, 2026
I was kept well informed by text…
I was kept well informed by text message and email on what day and time my full fibre was being installed. The chap installing very polite and explained what he was going to do....job was done quickly 😊
August 18, 2026
Very professional from open reach from…
Very professional from open reach from start to end.Engineer Lee was excellent explaining everything and setting everything up for well done and thanks to Lee
August 18, 2026
Unprompted review
New fibre broadband fitted on time
New fibre broadband fitted on time. No disruption in the house and router fitted in the location I wanted.
August 11, 2026
The engineer was on time, friendly and polite.
The engineer was in good time. Very polite and friendly and the installation was completed in good time. Thanks
August 19, 2026
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Absolutely disgraceful work outside is…
Absolutely disgraceful work outside is very messy and left all rubbish on drive way
August 19, 2026
Reply from Openreach
Hi There,
Thank you for contacting us via Trustpilot. I'm sorry to hear that you were unhappy with the standard of work carried out outside your property. I understand how frustrating it must be to find the area left untidy, with rubbish remaining on your driveway after the installation was completed. eaving a property clean and tidy following any work is an important part of the service we aim to provide, so it's disappointing to hear that this wasn't your experience. Please accept my apologies for the poor housekeeping and inconvenience caused.^Abir
The engineer did a excellent job.
August 19, 2026
Installation of fibre
The technician, was pleasent. But when I spoke to him outside he continued to vap. After the installation of fibre was completed the technician did not explain how we set up internet from the dining room (where fibre is installed) to the computer upstairs and the sky connection for the TV in the lounge. I did ask him, but he didn't reply, and left. We are in our seventies so a bit of help would have gone a long way. Very disappointed and angry 😠
August 19, 2026
Reply from Openreach
Hi Linda,
Thank you for contacting us via Trustpilot. I'm pleased to hear that you found the technician pleasant. However, I'm sorry that he continued vaping while speaking with you and that you were left without the guidance you needed after the installation was completed. I understand how disappointing this must have been, especially as you and your partner are in your seventies and were looking for some help getting your computer and TV connected to the new service. Being left unsure of what to do next after asking for assistance is not the experience we want our customers to have. I would humbly request you to reach out to your service provider as they are best placed to support you with setting up your broadband connection, including connecting devices such as your computer and Sky TV equipment. Please contact them and they will be able to talk you through the setup and provide any assistance required. Please accept my apologies for the lack of guidance and inconvenience caused. ^Abir
Very efficient and courteous men
Very efficient and courteous men. Explained everything before they started and were very clean.
Overall a excellent job.
August 19, 2026
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