Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389K reviews
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Came to the house last week before Sky…
Came to the house last week before Sky Engineer this week, to set things up, did not introduce himself or anything just started drilling into outside wall, once I asked who he was and what he was doing and he explained it was a great service, great job, and cleaned up mess.
August 12, 2026
The engineer was very polite and…
The engineer was very polite and professional
He got the job done in good time and left no mess.
Very pleased with the work
Many thanks
August 18, 2026
It was the engineer that came he went…
It was the engineer that came he went out of his way to overcome problems left to him on site quickly and professionally.
I was very impressed at his great customer service skills.
August 18, 2026
Matt was very polite and friendly
Matt was very polite and friendly. He was punctual and very helpful too.
August 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Phone no longer works since changed…
Phone no longer works since changed yesterday.
Please send engineer to sort this out asap
Many thanks
William Kemp
01246 230965/ mob 01246 240965
August 18, 2026
Reply from Openreach
Hi William,
Thank you for contacting us via Trustpilot. I’m very sorry that your phone has stopped working since the change yesterday. I understand how concerning and inconvenient it is to be left without a working landline. I would request you to please contact your service provider urgently and explain that the phone stopped working immediately after the change. They can check the activation and setup and, if further Openreach work is needed, arrange an engineer visit as soon as possible. Please accept my apologies for the loss of your phone service and the inconvenience caused. ^Abir
Respectful and polite both outside and…
Respectful and polite both outside and in my home. Work was done quickly all mess of made was cleared up both the gentleman that came was polite and helpful
August 18, 2026
full fibre installation
Arrived on time, installation done within an hour or so. no mess neat finish, friendly young man. Good service.
August 18, 2026
Unprompted review
Very good helpful
August 18, 2026
Apart from engineer being late
Apart from engineer being late, which was not his fault, everything went smoothly
Very happy
August 18, 2026
No internet since moving to the “better package”
The staff who attended were nice and I would give them more stars however since having the new fast broadband fitted I do not have internet connection upstairs, I can’t access my laptop or the sky Q box. My previous package was better
August 18, 2026
Reply from Openreach
Hi Donna,
Thank you for contacting us via Trustpilot. I’m pleased that the engineers who attended were friendly, but I’m sorry that the new broadband setup has left you without a reliable connection upstairs and unable to use your laptop or Sky Q box. I appreciate how disappointing this must be when your previous package provided better coverage. Please contact Sky, as they manage your router, Sky Q equipment and in-home Wi-Fi coverage. They can assess the signal upstairs, help reconnect your devices and discuss suitable options to improve the coverage. Please accept my apologies for the disruption and disappointing experience following your upgrade. ^Abir
The appointment was cancelled twice…
The appointment was cancelled twice because my husband has a heart monitor. This device is does not require the Internet, it uses radiowaves to send information to the hospital. I was told all engineers carry new modems but our engineer asked if we were using the very old one. Fortunately Sky had sent one. The engineer didnt check if the tv was connected ( Sky said he would) and this caused us to be without Internet in the tv for 3 days as it wouldn't connect to the tv.
August 14, 2026
Reply from Openreach
Hi there,
Thank you for contacting us via Trustpilot. I’m sorry that the appointments were cancelled twice because of your husband’s heart monitor, despite it not relying on the internet. I understand how frustrating and concerning this confusion must have been. I’m also sorry that you received conflicting information about the router and that the TV connection wasn’t checked as promised, leaving you unable to use the internet on your TV for three days. While I’m pleased Sky had supplied the correct router, the responsibilities and next steps should have been made clearer before the engineer left. Please contact Sky if any issues remain, as they manage the router, TV service and device connections. Please accept my apologies for the unnecessary cancellations, unclear information and disruption caused.^Abir
The gentleman who filled my new…
The gentleman who filled my new connection was very good fast clean and very efficient he did a great job thank you
August 18, 2026
The engineer was friendly and finish…
The engineer was friendly and finish the job smoothly.
August 18, 2026
The engineers who came yesterday were…
The engineers who came yesterday were brilliant , helpful and very patient
August 18, 2026
Shaun was excellent
The Technician who came was polite punctual and did the fantastic job. I was very pleased and he managed to do what needed to be done in a very short time. I’m very satisfied thank you.
August 18, 2026
On time and notified online regarding…
On time and notified online regarding install time. All setup and working within 30-40 minutes. Chatty installer and answered my questions on using system passwords and security. Excellent.
August 13, 2026
The guy that came explained what was…
The guy that came explained what was going to happen and did a very neat job.
August 18, 2026
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