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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were let down by their experience overall, facing severe issues with unexpected costs. Customers frequently found themselves unexpectedly enrolled in recurring subscription plans during the booking process without clear consent or transparent communication. People also experienced deeply frustrating difficulties when trying to cancel unwanted memberships and obtain refunds for unauthorized charges taken from their bank accounts. However, some customers also noted that customer support agents were consistently unhelpful, abruptly disconnected active phone calls, or offered only partial refunds instead of full amounts. A few other people also felt that flight prices were often higher compared to alternative search engines and booking platforms.

What people talk about most

Subscription

Consumers find subscriptions to be a source of frustration, reporting that they were unexpectedly enrolled in... See more

Cancellation

Users describe negative interactions with cancellation processes, reporting extreme frustration and... See more

Refund

Customers had negative experiences with refund, highlighting how difficult it is to obtain full amounts.... See more

Price

Clients share negative opinions on price, reporting frustration with unexpected charges and hidden... See more

Booking process

Customers consistently note negative experiences with the booking process, highlighting frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are just a scam company. Booked a flight once, I'm now a fully paid up member of prime. Never asked for, but they just take money out of your bank account without notice. Customer service... See more

Rated 1 out of 5 stars

I joined Opodo Prime in good faith..... utter shambles. They have links with known companies, according to my bank based in Cyprus, who carry out fraudulent activities. This was discovered by me when... See more

Rated 1 out of 5 stars

They charge an annual fee even if you used them once and then hang up when you call the number on their page to cancel subscription and there are not contact details. Tantamount to theft!

Rated 1 out of 5 stars

I was forced to accept a membership of this scheme when booking a flight. They promised I could cancel at any time within the first month. When I tried to do so, I was subjected to half an hour of hea... See more


1.3

Bad

TrustScore 1.5 out of 5

62 reviews

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1.3

All reviews

(62)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Do Not Sign Up - Extractive And A Rip Off Anyway

Offer discounted flights if you sign up to Opodo Prime. However cancelling the subscription from this grasping, rapacious, extractive large company is harder than any other I have ever experienced. You can't do it online. You have to call. And I had to call when there was global travel disruption due to the US bombing Iran.
I can imagine the board meeting and some lickspittle presenting a study showing how making customers call up to cancel "increases subscription retention by 32%" or some other rubbish that forgets the customer as human being.

Then when I called they said there was no account linked to that email! Until they found it.

Cancelling this was a time consuming battle, they care only for money, and I will never use Opodo for any purpose again. So that's one less for your retention rate, Josn.

March 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Beware

Beware!
Opodo also operate as E Dreams, who offer discounted flights. However without reading the terms and conditions you will be fooled into thinking it's a separate company. They will quickly let you know that you have booked 2 discounted flights and therefore the second flight isn't valid. You will spend hours on the phone to try to resolve the issue (I waited 2 hours to speak to anyone other than a chatbot) and they will waste time on their obviously well-worn script to brow beat you to become a Prime member, even when you repeat that you want to cancel any membership. After a 4 hour phone call, they still did not cancel the second flight with E Dreams or cancel the Prime membership. I waited 2 further hours on the phone (after hanging up in exasperation on 4 separate calls of 30 minutes each' without getting through to a real person) to cancel the Prime membership to be told that they could not do so, that it required me to send an email. Naturally this email address isn't anywhere on their web site so you are required to waste yet more time holding for a person who will divulge the secret email to you.
This company (hiding under two separate identities) is a complete farce. Avoid Opodo and E Dreams at all costs.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Opodo Prime

Opodo Prime. What a scam. They have taken £99 from our account. We had no idea we had signed up for it. The company are impossible to contact. A morally bankrupt company. In Austria they have been judged to be acting illegally. Good for Austria. UK please take note.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel prime account

Don’t recall signing up to prime. Now trying to cancel membership and only way is by phone where I’m being held infinitely on hold. Seems Impossible to cancel. Will not use Opodo again. They keep adding weird extras to prices. Very annoying exploitative service.

February 17, 2026
Unprompted review
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