Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more
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Everything came as promissed. A little delay due to the fact, that the product did not pass the manual quality control at Bassol Optics, so they decided to order new pair from manufacturer, which is n... See more
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Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Bassol Optic
Thank you so much for the review! We're delighted to hear that you were happy with both our prices and the fast delivery. Enjoy your purchase, and we look forward to serving you again! 😊📦✨
Reply from Bassol Optic
Thank you so much for the review! We really appreciate your feedback and are delighted that you had a positive experience. We look forward to serving you again soon! 😊✨
Great service, but product descriptions need improvement
Overall, I had a good experience with Optica Bassol. The ordering process was smooth, the price was very competitive, and the delivery was fast. The sunglasses arrived well packaged and are genuine Serengeti products.
My only suggestion for improvement is the product descriptions on the website.
For example, the description of the Serengeti Navigator Large SS867004 was not completely accurate or detailed enough. The website listed the temple length as 145 mm, while the sunglasses I received are marked 150 mm. More importantly, the description did not clearly specify the exact lens type. It mentioned polarized mineral lenses, but it was not clear whether they were Drivers, 555nm, or another Serengeti lens. Since the lens technology is one of the main reasons people choose Serengeti, I believe this information should be clearly stated.
I also contacted customer support before ordering. Unfortunately, it appears that my question was answered by an AI assistant, which simply referred me back to the product page instead of providing the information I was looking for.
My suggestion would be to make the product descriptions more informative by listing all key specifications, such as:
exact Serengeti lens type (Drivers, 555nm, Onyx, etc.),
temple length,
lens material,
and the intended use (for example, optimized for driving).
Apart from that, I am satisfied with my purchase and would buy from Optica Bassol again.
July 9, 2026
Reply from Bassol Optic
Thank you for your detailed review and feedback! We are happy to hear that you were pleased with the price, delivery, and overall purchase experience. We also truly appreciate your constructive notes regarding the lens specifications and customer support—this feedback helps us continue improving our website and service. Thank you for choosing us, and enjoy your new Serengeti sunglasses!
Great prices and super fast delivery!
Great prices and super fast delivery!!
I already recommended to friends and family to check Bassol website.
I will definitely order from them again ☺️
July 10, 2026
Reply from Bassol Optic
Thank you so much for the amazing review and for recommending us to your friends and family! We're thrilled that you loved the prices and fast delivery. We can't wait to help you again with your next order! 😊📦✨
Excellent sungllass
July 10, 2026
Reply from Bassol Optic
Thank you so much for the great feedback! We're thrilled to hear that you love your new sunglasses. Enjoy wearing them, and we look forward to serving you again soon! 😎✨
The price was very competitive
July 9, 2026
Reply from Bassol Optic
Thank you so much for the great review! We're delighted to hear that you were pleased with our prices. Enjoy your purchase, and we look forward to serving you again soon! 😊✨
Good on the front end, let’s see how the return goesordered online because they had a…
I ordered online because they had a competitive price. They shipped quickly from Spain to USA. I only gave 4 stars because at this time I have received the glasses and my wife says that they have some kind of a strange iridescent glare in the corners so I’m in the process of going through the return process that they’ve set up on their site and I wanna see what’s going to happen going forward it’s fairly stringent, but I followed it and emailed them and copied AMEX so I’ll find out HOW SMOOTHLY AND EASILY IT IS FOR ME TO GET THESE RETURN TO THEM AND THEN I’LL SEND MORE DATA.
July 9, 2026
Reply from Bassol Optic
Thank you very much for sharing the details of your experience.
We want to help you resolve this as quickly as possible. We’ve tried to reply directly to your message to assist you with the return process, but the email address appears to be invalid and our messages cannot be delivered.
Please contact us from an alternative email address so we can assist you immediately and handle your case. We look forward to helping you!
Reply from Bassol Optic
Thank you so much for the lovely review! We're delighted to hear that you love your item and that the delivery went smoothly and right on time. Enjoy your purchase, and we look forward to serving you again soon! 😊📦✨
Reply from Bassol Optic
Thank you so much for the great feedback! We're thrilled to hear that your shipping was fast and accurate. Enjoy your purchase, and we look forward to serving you again! 😊📦✨
I waited for my order for over a month
I waited for my order for over a month. I contacted support and every email listed on the Bassol Optics page. Every email bounced back. There's no customer service at all. There's no one to ask about my order. The service is incredibly poor. I was starting to think it was a scam and I'd lost my money on my glasses. The glasses themselves are excellent, Barton Perreira, and excellent.
July 10, 2026
Reply from Bassol Optic
Dear Liudmila
We are sorry for the inconvenience caused by our AI assistant. We are still rolling out this version and working on improvements. A Customer Service representative will reach out to you soon to help with your case
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much for the great review! We're glad to hear that everything went smoothly with your purchase. Enjoy your new items and we hope to see you again soon! 😊✨
I had issues with delivery
I had issues with delivery, my package was supposed to be delivered at home. But after 4 days of waiting for the carrier (which didn’t show up), I had to ask for delivery at a pick up point, nearest 13km away from home. My package was clearly had a ruff time, the package outer packaging was damaged.
July 1, 2026
Everything perfect!
July 9, 2026
Reply from Bassol Optic
Thank you so much for the fantastic feedback! We're thrilled to hear that everything was perfect. Enjoy your purchase, and we look forward to serving you again! 😊✨
Reply from Bassol Optic
Thank you so much for the kind feedback! We're delighted to hear that you had a fast and reliable experience. Enjoy your purchase, and we hope to see you again soon! 😊📦✨
Reply from Bassol Optic
Thank you so much for the fantastic review! We're thrilled to hear that your order arrived quickly in the UK and that you loved the prices. Enjoy your new sunglasses, and we look forward to serving you again soon! 😎🇬🇧✨
Top notch
Top notch. They did not have the item I ordered in stock. Customer service representative reached out to me and offered a replacement product. The item was promptly shipped and received within a few days. I I give BASSOL my highest recommendation.
July 8, 2026
Reply from Bassol Optic
Thank you so much for taking the time to leave such a wonderful review! We're glad our customer service team was able to quickly help you find a great replacement and get it shipped out to you without delay. Your high recommendation means the world to us—enjoy your purchase! 😊👓✨
Not the quickest delivery
Not the quickest delivery, but I got what i ordered. So overall, I'm satisfied.
July 10, 2026
Reply from Bassol Optic
Thank you for sharing your honest feedback! We're glad that your order arrived safely and that you're satisfied with your purchase. We really appreciate your patience with the shipping time and hope to serve you again soon! 😊📦✨
On time and fast
July 8, 2026
Reply from Bassol Optic
Thank you so much for your review! We are thrilled to hear your order arrived quickly and on time. We look forward to serving you again soon!
Big greetings to Bassol Optic
Big greetings to Bassol Optic, this morning I received the sunglasses via UPS Expres express mail. I am pleasantly surprised at the express fast delivery of the parcel. As for the quality of the sunglasses, I would like to say that they are original without any signs of use, like from a branded store. For you, it's not a 5 but a 10+
July 17, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for this amazing 10+ review! We are absolutely delighted to hear that your sunglasses arrived so quickly and that you are thrilled with the brand-new, original quality. Your support means the world to us—enjoy your new sunglasses!
Communication-excellent, return proces - not so friendly
Communication is excellent and very fast. The only drawback is that the return process is not very straightforward.
July 7, 2026
Reply from Bassol Optic
We sincerely appreciate your feedback regarding the return process. We always aim to make every step of your shopping experience as smooth as possible, so we are sorry to hear that returning your item wasn't very straightforward.
Your comments are incredibly valuable to us, and we will look into how we can simplify and improve our return process for the future. Thank you for choosing us, and please let us know if we can assist you with anything else!
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