EE Reviews 1,028

Review of the EE network, Coverage is pretty good most of the time. I've no experience of their customer service so can't comment. Otherwise I'm happy with them at the moment.

Took phone for an upgrade and was given a phone which proved useless as i have a small disability. Once i took the phone home and tried using it i discovered the sliding to be difficult. Returned to the store and politely asked to exchange it where the assistant asked the manager to assist. WOW! What a mistake that was. The woman was awful and insulting.She said she'd no problem using it and when i showed how it was difficult for me she more or less said tough. I'd been with this company for years and was astonished at her inability to see how disability could affect a person.
Left in disgust and contacted their head office. Eventually i got an area manager who resolved the situation by providing a new phone.He promised to deal with the staff member.The more i thought about the less happy i felt and left EE. Would never use their store ever again

Thieves, muggers and charlatans. Disjointed beyond belief. A litany of incompetence, lies and stupidity marks any interaction with this company.
EE : Exceptionally Excrement

Crap, lousy company who are only interested in profit, they could not care LESS about the customer.. such a shame they bought over orange, they were a decent bunch..( for a provider ) they are all pretty bad though..avoid EE . O2 seem pretty good so far.

Phoned EE to make a claim, the man on the phone was extremely rude and hung up on me as they were trying to charge me double the price I was quoted when I took the insurance out. Once my contract is over I will never go back to EE. Disgusting

THE MOST EXPENSIVE MOBILE PHONE PROVIDER (based on their 'extensive coverage' argument, alone)

I LEAVE YOU WITH TWO EXPERIENCES - YOU BE THE JUDGE.

1) I had broadbaand and landline with them for two years - all my bills paid instantly via direct debit.

I move house - they refuse to give me the same service at my new address, because 'you didnt pass the credit check'.
Another case of ''computers says no'', thick, corporate horror.
IN my eyes the real credit check is my flawless, responsible behaviour towards them during my tenancy at that address. My perfect record for the entire four years. Are you saying that, after that, just because my credit check on a computer says I am not solvent you are going to go with that instead of your experience with me?
NOT LOYAL . I WILL NEVER USE EE AGAIN.

2) I Had a mobile phone on PAYG, with them too, but from before my landline /broadband days at the aforementioned address, I never charged it because i rely on landline , but when I did or when i had to , as was the case during my in-between-addresses period, god, did i get ripped off! OFTEN 20 QUID A WEEK ON PAYG.

AVOID EE. A COMPANY WITH A SENSE OF SUPERIORITY AND UNJUSTIFIED SNOBBERY. VERY VERY EXPENSIVE <<<<< TRY '3' ... YOU WILL NOT BE DISAPPOINTED

Honestly wouldn't even give them a star but unfortunately you have to give at least one to put an opinion in. Left Orange in January 2015 when I upgraded my phone and was told I would then become a customer of EE. All went well to a degree until I was checking my Credit report on Friday and there was a default on my report for a company I knew nothing about - Lowell. So I googled this company and contacted them and was told it was for an outstanding Orange bill of £33. I am still with EE (is Orange not part of EE????) to this date and this has never come up even when I upgraded again in January this year. My credit report which outlines my payment history with Orange is all clear no defaults ever added no late payments just states payments made on time. Almost 3 years after I left Orange this other company Lowell have added a default onto my credit report and now I will be unable to get credit due to an apparent default for £33!!!! No bills ever received, no letters sent chasing payment no phone calls no nothing!!! Spoke to EE and they have been absolutely no help whatsoever kept getting passed over to the non English speaking Orange (No before you say I'm not being racist but they can't understand a word I say and I cant understand them) who can't understand a word I'm saying and have no idea what I'm talking about. Asked for a copy of the bill and other correspondence sent as they are stating the bill is due to me not providing 30 days notice to Orange for moving to EE which they can't provide - not opposed to paying the £33 but need to know exactly why I'm paying and what for! - No sorry we can't provide that evidence you just have to pay Lowell ... but for what and why 3 years and i am only just finding out about this. Absolutely disgraceful customer service from both companies. Surely as a loyal customer to Orange and EE for many years, EE would try to help resolve this situation. I have been told now that even if I make this payment this default will stay on my account for 6 years - Lowell have nicely added the date of default as March 2017 so that's me not being able to apply for credit successfully until 2023!!!! Cant even leave EE as I still have a long time left on my contract and the payment I'd have to pay to leave would be daylight robbery! I would never recommend this company to anyone

I called orange in june to cancel my monthly rolling contract , I was told that I still have to pay my bills till september. Which I did. From septemver on I cancel my direct debits for orange. But from november I started getting letters each month from collectors concerning my bills with orange. Which harressed me that my phone service will cut off, it would afftect my credit ratings and blah blah.
I know it may have afftected my credit ratings , but why shall customers suffer bullying with these giants?
If you are planning to do anything with this company make sure you have a written signed document for it. As your contract might not end just by a phone call.

I have been with Orange pay-as-you-go for several years now. I am on the Dolphin package and had 3 Magic Numbers allocated (you pay 30p for a call to on another Orange number for a maximum 60 minute call).
Last year I discovered I was being charged full price for these calls. I phoned Orange (EE now) and they said Magic Numbers have been discontinued; however, they would give me unlimited calls to EE numbers for three months. Great! This continued up until recently; all I had to do every three months was ring EE to have the calls reset .
However, last week I phoned EE and they said they would no longer offer this service and I would be better switching to EE from Orange as Orange would cease to exist. Strange when my friends still have Magic Numbers with Orange !!!
Needless to say I will be leaving Orange (EE) for a more competitive provider.
Again, it is just greed from the main mobile providers; there are far better deals to be found with companies like ASDA, Tesco, etc.

Declined £26 a month plan but offered one for £3 a month less with 20GB LESS DATA. It's obviously a shakedown tactic they play on customers to save on the bottom line.

gone down hill fast! theres always problems trying to add credit on payg on their website, I know my log in details are correct but it always come up that its the wrong password, or Im not registered so I try and re register only to be told that Im already registered! tried to add credit on my phone and it wouldnt accept my postcode!! In the end I had to phone up and got some guy in india who talked so fast I couldn't understand him ! waste of bloody time.

I have been an orange customer for about 15 years. I am moving overseas so I just cancelled my account, now they have taken £70 for a final payment from my bank because apparently I went over my data allowance last month - by 18 megabyes, and this costs me over £50 plus VAT. The company's billing practices stink for loyal customers - I will be going to the ombudsman. Please choose a provider with more integrity

I am furious. I have been a Orange/EE customer for years. I noticed on my credit file that there was a debt of £18.68 to Orange. I called orange twice who told me I didn't owe anything and my accounts were up to date. Years have gone by now. I applied for a car a few months ago and got declined because of this debt for £18!!!!!! And now I've received a letter off ORANGE saying they have passed this £18.68 debt onto Lowell group. I've called orange today only to be passed to EE, I spoke to Wayne who was brilliant and spoke to someone at Orange who wouldn't speak to me and then someone in collections at orange again who wouldn't speak to me and just said tell her to pay it with Lowell. I've paid the £18.68 that wasn't a problem I'm furious at the fact I've called twice and been told I didn't owe anything and now this has affected my credit file. I've tried to call back and no one from orange will take my call. Absolutly disgusted.

Absolute rubbish company, had a complaint running for more than a year and was never resolved. Pay as you go service is constantly "down". Customer service non existant. Never again.

Switched from another provider to EE, I live out in the country where internet service is dire at the best of times, they promised me faster. Hmmmm how wrong was that, not only where they not faster they weren't as fast as their predecessors, in fact most of the time it dropped out. Then you go onto their website to try and find out what the problem is, try to log into your account and surprise surprise you get "the page you're trying to reach is down at the minute and will be back soon, we are performing maintenance to make it faster for you" you try to call and you get put on hold for an hour then it cuts off. So when BT finally got their fibre up my way off course I was going to jump at it. Now I have a mobile phone account with EE and when I took out the broadband I paid a years line rental up front. So when I got a letter from them saying that because I'm going to another supplier before the end of my contract I would have to pay £128. Even though I'd paid line rental up front. They told me that it was a breach in contract. I said "well while you are on that subject, you told me you would supply me with faster broadband, you told me I would have internet. Take a look at my mobile phone bill and see all those times the data was used up on my phone? Well that is because the internet you promised to provide had dropped out and I had to connect through my mobile" "so who is in breach of contract". Web site never works, phone line always jammed up, how's anyone ever meant to tell them there is a problem. Anybody reading this go now and bring up the EE website I guarantee that at least one section of it will be down because "we're trying to make it faster". Avoid this like the plague, no matter what they promise.

Fair pricing, never had any issue with their services or plans. Well recommended.

.ee is a joke, I've been trying unsuccessfully to get a grown up to speak to me for over a week (this time!) And I still can't credit the phone. I tried talking to someone in the ee shop in Dover but they blamed Argos where my partner bought the phone and credit pack and said it was the card, I changed that and it's still not registering ...... If I ran a business like this I'd be in court!

Absolutely love EE. I have used most mobile phone providers over the years and I have to say EE have some great deals nowadays. I've been with them for over 3 years now and they just keep improving, during which time I have recommended friends and family.

One of the great things about EE is their customer service, staff are fabulous, very professional and extremely knowledgeable, based in UK/Ireland, it's wonderful to speak with someone local, on a clear line, as apposed to somewhere overseas whom I cannot understand clearly, either down to line quality or local accents.

I would recommend EE to anyone, there is a deal to be had by everyone.
Anyone with any doubts, give customer service a call, I would be surprised if they couldn't assist.

THE WORST EXPERIENCE EVER HAD WITH THIS TELECOM COMPANY.
ARRIVE TODAY 30JUNE IN FRANCE AND WENT TO BUY A INTERNET CARD FOR MY MOBILE. WENT TO A ORANGE SHOP IN NICE AT MAIN ROAD. FIRST BAD VIEW, NEED TO WAIT FOR MORE THAN 30 MINUTES.
I SEE 5 OR 6 WORKERS BUT 1 IS ATTENDING A CLIENT, OTHERS DO NOT KNOW WHAT THEY DOING WITHOUT ANY CLIENT IN FRONT....
AFTER A LONG WAIT, MY TIME, AND ASK TO BUY A MOBILE CARD FOR INTERNET. THE WORKER SHOW ME A PHOTOCOPY WITH A PLAN OF 20GB OF INTERNET, 120 MINUTES OF CALLS, 1000 SMS.... FOR 39.99EUROS, AND TOP UP WITH 20 EUROS.........
I TOLD HIM THAT I WANT ONLY USE THE CARD FOR INTERNET, AS EVERYBODY KNOW, NOW A DAYS NEARLY NO ONE USE INTERNATIONAL CALLS OR SMS, BECAUSE, MOST PEOPLE WILL USE, WECHAT, WHATSUP OR FACEBOOK OR OTHERS TO COMMUNICATE WITH FRIENDS AND FAMILIES.
WELL AS THE ANSWER IS NO OTHER PLAN, AND I NEED URGENTLY THE CARD, I BROUGHT THAT PLAN. AFTER BEEN REGISTER MY PASSAPORT RECEIVED THE CARD, INSERTED IN MY MOBILE, HAPPY TO SEE THAT WAS PROMPTLY ACTIVATED AND MESSAGE COMING IN TO MY PHONE, PAY, TAKE THE RECEIPT AND THE BOOK, WENT AWAY TO CONTINUE MY TRIP TO MARSELHA.
ON THE WAY, BEGAN TO USE MY MOBILE SENDING MESSAGES BY WECHAT OR OTHERS AND IN THE SAME TIME USE HOTSPOT TO MY IPAD TO LISTEN MUSIC.
THE BAD BAD BAD THINGS HAPPEN, AFTER AROUND 10 MINUTES SUDDENLY THE INTERNET STOP, AS STILL DRIVING IN THE HIGHWAY, PUT THINGS ASIDE AND AFTER ARRIVE HOTEL, CHECKED THE THINGS AND FOUND REALLY THE INTERNET FINISHED. CHECK THE INVOICE FOUND THIS [WP HOLIDAY EUROPE 2GO} {THE BOOKLET SHOW 2GB} AND NOT 20GB AS THE WORKER TOLD ME. I WAS COMPLETLY DISAPOINTED WITH THIS RUBISH COMPANY THAT USE THIS WAY TO CHEAT THE TOURIST.
HOPING NEXT TOURIST TO TAKE CARE OF THIS COMPANY.
I WILL LET ALL MY PEOPLE IN MY COUNTRY TO KNOW THIS CASE.
IN THESE DAYS THESE COMPANIES ARE EARNING A FORTUNE AND STILL CHEAT CONSUMERS IN THIS WAY, I HOPE THESE GUYS WILL DIED WITH CANCER IN THE WHOLE BODY.
BECAREFULL FELLOW CONSUMERS. GOD WILL SEE THESE GUYS HOW TO DIED.

EE has made a lot of changes in the last few years, I signed up for a new contract with them after being with another provider through carphone warehouse. I can honestly say i don't think i would have got a good contract deal in the EE stores as the staff are a little arrogant at times.

Apart from that the service is phenomenal, constantly updated with any mast outages and engineer service intervals. The customer service at EE is a little hit and miss. On a good day you get excellent advisors but that all depends, some of them can be quite blunt and I'm interested in your custom.

But that's the minority. Overall excellent service so far with great benefits to being a customer.