EE Reviews 1,028

Never realised I was paying too much for fone bill outrageous

We were MIS-SOLD a mi-fi box for mobile use we just found out, as it was added together for other devices, that it is costing us.. £8.50 a month we have had it for nearly a year and its never been out of the box.. Dispite several attempts to cancel it they keep saying no.. We have 4 other accounts.. We were MIS-SOLD this item didn't need it. So wary of EE..

I was with orange for 15 years happily and catered for with ultimate respect including internet abroad

The wrong mafia family bought out the company

Thereafter I was insulted, given the worst phone and held in a contract for 2 years for too high a price and the company then began to cause me problems ... when I went for help in store I was laughed at and insulted by 2 boy men with legs longer than they should be allowed!< and left the shop like a mongral woman trapped beneath Arabs as they Made joke of me like bullie children ovedgrown (I’m a kidnapped girl mutilated by sickos) laughing physically and refusing my semi disabled self assistance
The memory card on the phone did not work and I approached them several times and they refused me help them held me in contact 2 yrs, that’s 1 year extra on what I was offered when I accepted the new phone they pushed on me

Go back to being orange
You weirdo cartels fighting battles over kidnapped girls heads with yo desire for world dominion in business
Could be a bigg personal insult just to me
A rotten apple beneath all thisss

Left them as soon as contract released

No proper respect for the requirements of a disabled lady with head injuries. I don’t just want these things. I need them!

Have had a problem with EE/Orange PAYG, credit disappearing within minutes of loading. Rang customer services, answered immediately, went through various options, all good natured considering he was dealing with a very senior citizen, and all sorted within a few minutes.

Super service, especially as it was mainly down to user-uselessness!

Not even one star for Orange Egypt . I was contacted by their sales office to subscribe to their service on August 12 as I had left my previous service provider and I was told that it would take 5 days for the service to be installed as soon as they received my provider's cancellation number which was available on Aug. 14. Since that date, i have not received the service, not has the technician installed the router. yesterday after my frustration led me to cancel with Orange, I was informed that the cancellation for a service that was NOT provided would take between 5 - 15 days. Their agent just informed me now that it would take 15 days to cancel the service they failed to provide. This is a company that cannot keep their word with their clients. As a new client, if this is the service I am getting, I'm wondering how they would treat an already existing client!!!

Do you like to have money stolen from you? Do you like being called a liar and being lied to? Orange is the company for you!! I have never met a group of more rude and condescending thieves in a single office ever before( especially the ones in CityStars)! I’ve spent 6 of my 7 days of vacation (so far) going over to them to argue with them and they keep trying to charge me more and more just for barely sufficient service! If you’re going to deal with them, have your blood pressure medication ready! :/

Keep finding new ways to take money from your account. Nowadays I leave nothing.

Our broadband is extremely slow or not working. We called EE 5 times but it is still the same. Looking at the rating of 1 star they probably don't care.

very negative attitude to data usage I have a contract with them but was with orange my data usage keeps fluctuating and even though i was promised unlimited data it seems that was just a sales pitch soon as contract finished I'm off to find a company that cares for its customers

Their aim is to suck money out of your account without letting you know.

I topped up £15 to buy a pack. My balance still showed zero so I checked whether I had bought a pack. Nothing showing, so I topped up £15 and went to buy a pack. Now I had a balance of£15 as well as a £15 pack which EE had evidently bought for me. I called EE support (every call to sort out a problem costs £0.25) and they told me the system 'won't update' for an hour or so. So the computer which took the payment and bought the pack, displays incorrect information. Neither would they repay the top up.

This pack according to EE text was good 'until' yesterday, when I had a £13+ balance. Yesterday morning they told me my pack would end this morning. This morning I topped up and my balance is £1.70. Looking at my bill, which doesn't include data (apparently it's too difficult to show that, although they are able to charge), there's £0.45 for 3 texts yesterday. My assumption is that they took around £11 for data yesterday but there's no way to check.

Either way they reminded me this morning that my pack expired and I needed to buy a new one.

Unfortunately the only way to keep EE from sucking money out my bank account is to keep a zero balance and top up when things stop working.

Next time I'll try to switch to a credit card so that I've got some recourse for EE's non-performance.

Btw, the International Operator is 155 for which they charge over £2 just to call. I got hit by this when I mis-keyed EE's number, 150. Their choice of number and charges seems designed to take advantage of mistakes.

Always been great with me 👍 wouldn't go anywhere else.

What a day. Got a doro that is overheating. Spent yesterday afternoon being told what I can't have. I'm disabled and I need my phone. Just been to argos to buy a replacement. Used the sim from phone. I still have to pay the insurance and the rental, I was told I buy a replacement doro for £80 or buy out of my contract for over a £100. Will I ever learn? Yes I will. I took the contract out with car phone warehouse.

So , once again no apology, or enquiry as to how EE can address my gripes : outlayed in my numerous Trustpilot reviews
Condesendly told they can not find my FB message

The point(s) EE are/is ... I am still waiting to be informed the address to write (for purpose of proof) to you my intention to leave you, the contract asap . My understanding is August, although as you have changed the rules thus far, I expect this to to be amended to better suit yourselves .
I am still attempting to reset a password on the EE log in to your account page
No email to date . Last week, eventually sent an email to be informed the link was down and try again . To then be blocked due to exceeding my attempts
So, EE how about you trying to contact a very unhappy, totally lacking in respect or confidence of your company/service soon to be ex customer
I am no longer on FB, and if I were I do not deem it an acceptable platform in which to discuss an account .

Published 4 days ago
Hello Liz, thank you for your reply. I can see on the last review Sam asked if you could contact her on either Facebook or Twitter. I don't seem to be able to find a post from you on either of those pages. If you could send us a message, letting us know you've been directed from Trust Pilot that would be great, thanks. - Jenny

I have been with EE for over 4 years and for the vast majority of the time I have been very happy with the service provided. I have to give great feedback to Philip Taylor for his great help in getting my problem solved .I think we're quick enough to remark on bad customer service but not quick enough to praise exceptional service

I was with EE for a long time. As I started having issues with my device, their terrible service was brought to light. They were reluctant to listen to my complaints, were incredibly condescending and gave me no options. I had to buy a new device and wait for my contract to end rather than pay an early cancellation fee which was extortionate. Find a company that values its customers. EE are not that company!

I had an orange mobile contract phone in 2012, When they switch to EE, I lost complete network signal, when I complained to them, initially they said in few months it will get better, but I waited months and months. nothing happened. So I cancelled the contract. Then they sent the full contract amount through the debt recovery, and I paid all. But this stupid company put me as defaulted in my credit scoring, and that's also from 2015. My contract was in 2012. Many of my friends also had the EE contract, now they all cancelled. Very bad coverage,,,, customer care service is absolutely rubbish. really they don't know what is customer care. After that last 6 years, I am using O2 contract,..fantastic network, excellent service, ...EE-Exploiting Everyone...Don't trust them....

I went into the EE shop in Wimbledon, to buy an EE chip for my pay as you go phone, which was with Orange.
Husain the customer service staff member, was very helpful and he also explained all the other ongoing offers.
Few days later I had to call customer service, the lady I spoke to was very attentive , helpful she also offered to call me back, to explain in detailed to all my queries, which she did within a minute or two however I also had to talk to Sarah for the change over from Orange to EE to make the necessary payment. Within just few minutes , all solved. I am a pensioner
With a very limited knowledge of the advance technology, I greatly appreciate all the help I received from the staff member of EE.

Have been with this network for years (when it used to be the old Orange company) as a business phone user - never any problems - but problems have now started when EE decided to scrap paper invoices. We did not get the December paper invoice (that would happen as EE never mailed it to us), then get a threating message over the phone about non-payment. Contacted the Darlington service centre, to agree that a paper invoice must be sent out (at our cost £1.99) and agreed time period for the payment to get back to EE - 14th February. Great what happens today - 2nd Feb - EE shutdown the phone because of non payment (we have actually paid the bill !!). Contact EE again today - get stuck with some cretin - where you have to explain everything 3 times to her - I give up with EE, tell them I want to take the number to another network and this **** tells me she wants £454.27 off me, before she will give me the PAC code. So this network is happy that it's customers have no business phone service only because of change in their own internal procedures and then when the customer is trying to get communications back up, do everything to block the resolution to the problem. AVOID AVOID EE - only wish I had read the reviews on this site earlier.

I was with Orange for more than 25 years and kept my sons phone on contract with them. Whilst my mum was dying my son lost his phone, I tried to contact them numerous times to cancel contract, but was always left with more than 45 minutes on the phone with out answering. So I cancelled direct debit in desperation. The phone by this time had been not used and kept paying contract for 6 months. Now they still want money from me for nothing!!!!!!!! I even let it go to debt collection agency as said if it did, they would end the contract. But guess what they didn't cancel it. I hate orange/ee. After 2 hours on the phone tonight they said they will cancel contract, but will ring me tomorrow. Guess what not holding my breath!!!!!!!!!!!!!!