Ornella Caftan Reviews 

924
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful selection of garments, mentioning that the lightweight materials feel exceptionally soft, comfortable, and pleasant against the skin during hot summer days. Many people also describe the flattering designs and vibrant colors that make these versatile outfits perfect for both relaxing at home and casual outdoor outings. However, some reviewers were not happy with the long delivery times, noting that packages can take several weeks to arrive. Others also pointed out frustrating experiences when trying to return unsuitable items or contact customer service for help with their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful colors, lovely... See more

Quality

Customers had positive experiences with quality, highlighting the soft and comfortable materials. Reviewers... See more

Order

People report ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional and extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more

Rated 4 out of 5 stars

I ordered 3 because it was buy 2 get one free They took approx 2 weeks to arrive. I , too am not sure where they are shipped from I read the sizing guide on FB however found out later the shorter... See more

Rated 3 out of 5 stars

The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again. The biggest let... See more

Rated 3 out of 5 stars

I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was ho... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store

Written by the company

Clothing brand selling loose, casual and soft caftans.


Contact info

3.7

Average

TrustScore 3.5 out of 5

924 reviews

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Replied to 1% of negative reviews

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3.7

All reviews

(924)

359 reviews in the last 12 months

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Rated 2 out of 5 stars

Ordered a short dress and liked it very…

Ordered a short dress and liked it very much. I ordered two more and also ordered three long caftans. I am keeping the short ones, but the long ones fit much larger and need to be returned. I contacted Support and they required me to send pictures of the three long caftans! I did that and have emailed them three more times and still have not received instructions of how to return the caftans and receive my refund. I will never purchase from this company again. I advise everyone to be aware if you want to be able to receive refunds!

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Truthfully

I honestly don't know where to begin...The look, feel, style, how I feel when wearing one ? The price is very affordable. I can only think of one word to describe this company and its products, "FABULOUS" !! 😊. Also, I have never had a problem with one single caftan so far, and I have been wearing them for several years now.

June 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I have just received my short pocketed…

I have just received my short pocketed caftan and I have to say I absolutely love it.
The pattern and fabric is perfect for a summer's night out with friends. Instead of jeans or capris I wanted something light and comfortable and this is it. I own long Ornella caftans and love those too. Their new patterns and styles make me want to buy 10 more!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Ornella caftans are absolutely…

Ornella caftans are absolutely gorgeous. The designs and colours are out of this world and the price is just perfect. I wish I could fill my wardrobe with just their caftans and throw the rest of my clothes away!!!

May 29, 2026
Unprompted review
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Rated 2 out of 5 stars

Great product. Meh service

I really like the caftans I got. Not so excited about the service. I bought 3 caftans. I got two in a reasonable amount of time - when I emailed about the last one, someone responded saying it was "coming". No tracking number. I forgot for a bit and finally received the last one a month later. There was no invoice or packing slip in either package. There was no indication the order was going to be split at any time.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed!

First, they are quick to ship items, I received my caftans in good time.
The quality of the clothes was good -- and the colors were vibrant!
I get compliments all the time, and actually, I've gifted those I've worn and made significant showings on my social media -- sometimes, LITERALLY OFF MY BACK!
I am short and the regular caftans are too long for me, but I just pin the dress up with a brooch, and it works! I can't just shorten as sometimes it will affect the beautiful pattern.
I believe at this point, I've owned pretty much ALL of their patterns.
The short pocket dresses are my go-to travel wardrobe.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing …

Last year I ordered a caftan that arrived on time and is really beautiful.
I wanted to repeat this experience and ordered another one on April 28. It has not yet arrived and Ornella does not respond to my messages. Very, very disappointing

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Caftans

I was extremely pleased with their website & how easy it was to navigate. My order came in good time & I loved my caftans. The colours were beautiful & I would highly recommend them.

March 27, 2026
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Rated 2 out of 5 stars

I got two long and one short with…

I got two long and one short with pockets. The two long are fine, but the short with pockets is so unflattering and bulges at the hips.

And these are exactly like any cheap rayon caftan you can get online. They are not cotton/linen. They are thin and very basic.

Overall, disappointed for the money and the wait.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

These caftans are excellent value for…

These caftans are excellent value for the money!! The quality of the material was as stated. I love the selection! I will be buying a replacement, as I gifted one of mine to a friend who admired it ,while we were on holiday together!!

March 30, 2026
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