Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more
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Review summary
Created with AI, based on recent reviews
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I ordered 3 because it was buy 2 get one free They took approx 2 weeks to arrive. I , too am not sure where they are shipped from I read the sizing guide on FB however found out later the shorter... See more
The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again. The biggest let... See more
I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was ho... See more
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Company details
Written by the company
Clothing brand selling loose, casual and soft caftans.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@ornellacaftan-au.com
- www.ornellacaftan-au.com
3.7
Average
925 reviews
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Replied to 1% of negative reviews
Typically replies within 24 hours
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.great colors and nice material but way…
.great colors and nice material but way too long..even the short one. Will have to get them hemmed.
March 27, 2026
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Your stuff is junk
Your stuff is junk, can’t seem to return the dresses, gave them to good will. Never recommend your product. Very angry customer.
March 24, 2026
this is without doubt the worst company…
this is without doubt the worst company I have delt with. Their product is good but their customer service is the worst I have had the misfortune to deal with. Having spent £69 with them I now find I am unable to return the 2 that don't fit. So be ware when dealing with them
April 28, 2026
Unprompted review
These are beautiful!
This company makes sure you receive the product you ordered. This is not the case with every company. The caftans are made beautifully. The colors are lovely and they are so comfortable. I especially loved the stitching detail on the long one so I’ll be ordering more.
May 5, 2026
Unprompted review
They are NOT COTTON LINEN BLEND
They are NOT COTTON LINEN BLEND. They are viscose from China. I emailed the company and I see that they are now tagging them as viscose although they told me I was wrong. They also smell. Not all viscose is created equally and very toxic chemicals are used in the process. It is recommended that you wash before wearing. You get what you pay for but this is not a trustworthy company.
May 5, 2026
Unprompted review
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It was as I expected
It was as I expected. Caftans are beautiful, confortable. Quality and service perfect
March 24, 2026
Great designs
Great designs . Delivery is however quite slow compared to other providers on the web
March 24, 2026
Nice caftans but website needs some clarification on styles & pockets
I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was hoping for the patch type in front but got the side slits pockets - & 1 dress was hard to access the pocket as sewn too tight. Not happy with 1 of the 3 dresses received but not allowed to swap that one out without returning entire order which didn’t want to bother doing. In retrospect wish had gone for all the shorter version.
March 24, 2026
Very prompt I loveevery caftan I…
Very prompt I loveevery caftan I ordered so comfortable beautiful colors
March 20, 2026
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Do not purchase from this place
Do not purchase from this place! Very cheap quality. And when I tried to return the products, they have been dragging the process for 2 weeks and still they have not provided return instructions.
April 18, 2026
Unprompted review
Too small for plus size but finally got refund
The velvet caftan is considerably too small; I am a plus size 3X or 4X. I have asked how to return for a refund but have had no response. arm, The following is a copy of order
Cozy Velvet Caftan - Ornella Caftan™
$59.00
After my review of the company, they finally came through with a refund of the total amount. I did not get any notice on how to return it, so I guess I find someone it fits. It looks nice, I would have been happy to have one thr right size for me.
Order totals
moneyLinesHeaderItem
moneyLinesHeaderValue
Subtotal
$59.00
Shipping
Free
Total
CAD
$59.00
May 1, 2026
Easy to order
Easy to order , the fabric us so nice ,soft and comfortable. It feels no nice on your skin. Delivery was very pr9mot and arrived in great condition. Definitely placing another order for some shorter ones
March 20, 2026
I have purchased several caftans from…
I have purchased several caftans from this company and have been very pleased with the soft fabric and comfortable fit.Also very pretty! Recently I had a problem with a delivery , I contacted Ornella and was very satisfied with the timely response and resolution. Highly recommend this company!
April 16, 2026
Unprompted review
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LOVE these Caftan dresses
I just LOVE these Caftan dresses. checking in for new ones so I can purchase more!
April 24, 2026
Unprompted review
The company refunded the wrong person
The company refunded the wrong person. I have made several attempts to contact them, with no luck in hearing back.
Not good customer service!
February 25, 2026
Love these caftans !
I ordered three caftans and my sisters and I love them. I added a trim to the neckline of the black one and wore it as a bathing suit cover up in Mexico recently. It was dressy enough to wear to restaurants and on the bus, but perfect for walking the beach as well. The material is thin and soft, so you stay cool while being covered up. I plan to order more and highly recommend this company.
April 3, 2026
Unprompted review
Great customer service.
April 6, 2026
Unprompted review
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Your caftans are great
Your caftans are great! The fabric is soft, washes beautifully, and the colors are so vibrant. Then there’s the comfort!
April 16, 2026
Unprompted review
Beautiful and Comfortable - what’s not to love?
I ordered two of the lovely caftans (and got an extra one for free). The material is linen and cotton, and feels so light and soft and not wrinkly at all. Beautiful colours, soft and flowing and perfect for feeling comfortable in the home.
March 23, 2026
Unprompted review
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