Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
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Review summary
Created with AI, based on recent reviews
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I originally ordered a pair of climbing shoes from Outside, the order was very smooth. The delivery was excellent. Unfortunately the shoes did not fit my feet. Buy a stupid mistake on my part I manage... See more
Company replied
Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
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The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
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Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response via email
Prompt response via email. I need the product for a coming race so time is tight but Drew has been friendly and really helpful. Very nice experience!
June 23, 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
One of the best outdoor shops
One of the best outdoor shops, great selection of clothing and footwear plus staff members know what they are talking about.
June 8, 2026
Reply from Outside
Thank you for your fantastic comments
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Great pack at a great price and speedy…
Great pack at a great price and speedy delivery too!
May 28, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Great experience from a great company
Great experience from a great company! Well stocked and knowledgeable. My go too every time.
Cheers!
June 3, 2026
Reply from Outside
Many thanks for your kind words.
Ticked all the right boxes.
They had the item I wanted in the colour I wanted at a competitive price. Delivery was quick and free and hassle free with good Communication what more could you want. 👍
June 2, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Smidge anti-midge spray
The Smidge came on time, and will be useful over the summer months.
June 2, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, showed a great deal of interest in getting me the right equipment
May 21, 2026
Reply from Outside
Many thanks for your kind words.
Great range of stock and a good service
May 26, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Great advice in store when visiting
Great advice in store when visiting. Ordered online and efficient service.
Great product too!
May 15, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Great experience overall
Great range of products at reasonable prices. Delivery was quick (and free!) which I really appreciated. Happy with my purchase!
May 26, 2026
Reply from Outside
Thank you for your fantastic comments
Reply from Outside
Many thanks for your kind words.
Great service
May 12, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Reply from Outside
Thank you for taking the time to leave such a nice review. It's probably because we're more local, being in the UK.
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
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