I needed to exchange an order and contacted the shop via the email address on the back of the order form. I had a prompt and helpful reply, the same day as sending the message. Drew seemed like they g... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Reply from Outside
Thank you for taking the time to leave such a nice review. It's probably because we're more local, being in the UK.
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Reply from Outside
Many thanks for your kind words. I'm pretty sure "old school" is a compliment. I'll take it as one.
Delivered on time
Delivered on time, well packaged, used the sleeping bag once so far in near zero temperatures and it was excellent. Would definitely use this company again.
May 11, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Very straightforward purchase and quick…
Very straightforward purchase and quick delivery
May 5, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Excellent service as always
Item as described, great price and fast shipping from a great independent shop
April 30, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Grate shop with passionate staff
Oder came in time with full content nothing to complete about
May 8, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Couldn’t be happier
Couldn’t be happier, quickly dispatched (free delivery) and it arrived the next day. Fantastic service- I will be back!
May 7, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Fast efficient service and the product…
Fast efficient service and the product was exactly as described 😎
May 6, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Great staff
I ordered the wrong size but easily able to swap in store with really helpful staff on my next visit
May 6, 2026
Reply from Outside
Many thanks for your kind words.
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
They had what I needed at a great price…
They had what I needed at a great price with quick delivery a bonus, though not essential to me. So simply great service!
April 27, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
The service that I received for both of…
The service that I received for both of my purchases was excellent. My purchases arrived very quickly and were very well packaged. I am very happy with both my rain coat and matching fleece, the colour, quality and fit are all perfect.
Many Thanks.
April 28, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
What I ordered arrived in good time
What I ordered arrived in good time. Reasonably priced.
May 5, 2026
Reply from Outside
Many thanks for your kind words.
5* Product selection and Service
Excellent product selection and customer service. Many thanks.
May 5, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Outside delivers on all fronts.
Excellent customer service ensuring we got the colour we wanted - even when it wasn’t a set option!
Cheapest price and free delivery!
Will definitely make future purchases.
April 27, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
THE place for outdoor gear
Rory and team are so knowledgeable and helpful. I needed a load of gear for an upcoming alpine trip and I got a lot of really good advice on what would work and not, with no hard sell. Would 100% buy again from Outside when the need arrives.
May 16, 2026
Unprompted review
Reply from Outside
Glad to hear you enjoyed shopping with us. We will remain a brick and mortar store above anything else for this exact reason. See you again soon we hope.
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