OUTsurance Ireland Reviews 

11,572
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Company replied

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Company replied

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(11,572)

8,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience im very happy

Really good experience im very happy. injuramce was done around 20 min on call and the disc arrived after 3 working days.

August 20, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave us a review. We’re always here to help!

Rated 5 out of 5 stars

Superb

Superb. The very best.

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're happy to hear you're pleased with our service. Thanks for the great review!

Rated 5 out of 5 stars

I’m very happy with the service

I’m very happy with the service I received from the car insurance team. They were very helpful, friendly, and professional throughout the process. They offered me a very good price and made everything simple and straightforward.
I really appreciate their excellent customer service and the effort they made to find a great deal for me. I would definitely recommend them to my friends. Thank you for your fantastic service! 😊

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks so much! We're happy to hear everything went smoothly.

Rated 5 out of 5 stars

It was the agent who followed up our…

It was the agent who followed up our case and gave us options and it was really helpful and really recommend your company! Thank you so much!

August 10, 2026
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Reply from OUTsurance Ireland

Your satisfaction means a lot to us - thank you for the 5 stars!

Rated 5 out of 5 stars

Incredibly helpful and friendly person…

Incredibly helpful and friendly person on the phone who was able to explain everything. Gave me space for 24 hours (scheduled call) so I could make a decision, shop around further and also have time to cancel my own insurance. Really great experience. Price was also €200+ cheaper then my previous offering with a different broker.

August 12, 2026
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Reply from OUTsurance Ireland

It's great to know you're happy with our service.

Rated 5 out of 5 stars

Good price

Good price. Sakes person was interested in getting the business.

August 12, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your positive feedback!

Rated 5 out of 5 stars

Calvin was exceptionally helpful …

Calvin was exceptionally helpful explaining the policy to me i am an older person and I found Calvin patient i would definitely buy a policy from out insurance again price was very reasonable Service was great .

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Looking for great customer service and value, checkout Outsurance

It's my first time to purchase car insurance with Outsurance.
It was cheaper than other companies.
I also purchased home insurance and I saved hundreds.
Excellent customer service. Thank you April 😊
Excellent value.
I would highly reccomend this company.

August 18, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We really appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Staff and price

Staff and price

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're happy to hear you're pleased with our service. Thanks for the great review!

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