OUTsurance Ireland Reviews 

11,572
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Company replied

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Company replied

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,572)

8,369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good , prompt , friendly and very competitive

August 18, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

So glad you’re happy with our service! Thanks for the glowing review.

Rated 5 out of 5 stars

Fast response

Fast response, good customer service and good price

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Your satisfaction means a lot to us - thank you for the 5 stars!

Rated 5 out of 5 stars

Very impressive exchange with staff…

Very impressive exchange with staff while dealing with quote for motor insurance.
Difference in cost for comprehensive insurance being a lot less to what I was quoted by my previous insurer of last 15years. Real feeling of being ripped off during those years.
First class service provided by excellent staff.

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your positive feedback!

Rated 4 out of 5 stars

The person taking the call did his very…

The person taking the call did his very best to get both the car insurance and the house insurance at the lowest price because both are up to finish late August. Once we had established a figure for each, he went away and came back with a discount on both, which we accepted. Very satisfactory outcome .

August 17, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the great rating! We're glad you had a positive experience and we’re always looking for ways to improve even more.

Rated 5 out of 5 stars

Pleasant and efficient

Staff I spoke to were friendly, accommodating, didn’t put me under any pressure and were most courteous. So pleasant to deal with. Said they would telephone me back - and they did so.

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very happy with the price and staff 10 out of 10

I was very happy with the price and also the girl I were speaking to was more than helpful, her name was charlie, and when I was finished with my call for my car insurance I was delighted to go with ouTsurance.thank you.

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We really appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

We dealt with Evan and he was very…

We dealt with Evan and he was very helpful. Every time he would ring us back and explain all our queries we then decided to go with our insurance

August 11, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're happy to hear you're pleased with our service.

Rated 5 out of 5 stars

The chap I dealt with was extremely…

The chap I dealt with was extremely polite and very helpful.

August 19, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience.

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