Owners Direct 

Informative and easy to work round. Whatever your accommodation requirement the user friendly site is a great assistance

I gave this rating as ive had the owner of the home we are going to asking if we booked as owners direct have not been in touch with her.

It was extremely quick and easy to book a holiday cottage with Owners Direct. The owner got back to us very promptly to say that our booking had been accepted and was helpful in answering a query.

I have booked several holidays through Owners Direct before, great prices and very easy to use site. It’s also very easy to communicate with the owners and I strongly recommend.

Made 2 bookings on same day have wrot to them and asked why they have taken. £700 pounds the FULL AMOUNT for a holiday 20 MONTHS AWAY & Depisit only?for the add on break also 20 MONTHS away
Not bothered to answer

A good experience but the fees were not made clear until booked.

Not as good as should be... they cancelled my first booking and returned my deposit for some reason. Re-booked (same property) and paid deposit again - and that time it worked.

It would have been 4 stars but every time I book through them I keep getting demands for payment even after I have paid . It does say in the small print that if you have paid , to ignore the message, but it is still disconcerting to receive these demands after you have paid. You also get demands for payment when you have only made an enquiry , not good.

In the last 2 days I have tried to book two separate villas in France. The first time I clicked to pay now and entered my details and Owners Direct took their cut and sent me an invoice for the same fee. Then the owner sent me several emails threatening to cancel the booking if I did not pay!! Yesterday I tried to book another property and I waited until the owner had accepted my booking and then clicked on the pay now button but a "property not available for your dates" message flashed up on screen. I contacted the owners and they assured me they would contact Owners Direct to solve the problem. I am still waiting! Not sure what they do for their service fee - it's hard to call this a service. They should be paying me for the messing about! Looks like I'll be booking my French Gites elsewhere!

Great selection of holiday rentals. All budgets catered for.
Can contact owners directly with any questions or booking requests.

Very easy to use and very easy to narrow down what u want

Easy reservation, no problems.

I disabled my account some months ago for numerous reasons which seem to be a common issue in the past year with other owners.

Anyway, I have now archived my account and asked for my details to be removed all together. On speaking with customer services at 1750 hours on 25/3/2018... I was appalled by his attitude.

I kept asking a question....can I have this removed ? And he just kept telling me it is archived...

My point is that I do not wish for this company to continue to hold my details whatsoever! I do not want any association with such an appallingly company I was told that they are held for Data Protection..

Here is my point...if I was to take someone’s DNA then I would not be allowed to store their details unless convicted of an offence and therefore it should be disposed... so in terms of my data which owners direct are holding...I quite simply require it to be removed altogether.

This company is the worst company I have ever dealt with....there is no complaints procedure as I am told all I can do is leave feedback, which I have done but no one ever gives me a call or no follow up.

It seems that there is no way you can make a formal complaint.

Suffice to say the customer service was very rude and put the phone down on me...

I now intend to take this further with media....it seems it’s the only way !


In reply to owners...my reference number is 820032

Waiting in anticipation!

You’ve changed a really good portal to one where as owners it is a total nightmare .... excessive charges to the renter and a very confusing process if client cancels means nobody knows when the customer gets a refund.
In short it’s a mess and seems that what was once a good site has turned into a really poor experience for everyone.
Your charges for booking accomodation are seriously OTT and just drive business to other easier holiday rental sites.

I was extremely disappointed, having spent a lot of time finding a property at the right price for a weekend with friends, to then receive an email from the owner saying the price had been revised and if we wanted to book, we had to pay the new price, over £50 per night for 3 nights. I did book as I couldn’t face starting to search again, but this has put me off EVER booking with owners direct again. The price shown on your website should be the price charged!

I found using the Owners Direct site very easy and the response in relation to any queries was very good. I would use them in the future.

No problem with the booking it was straight forward without problem

Quick and easy to book pleased with this service