oxio.ca Reviews 

Just keep away from this internet provider. their "technician" cancelled the appointment which scheduled by them. i returned the modem 1 june and it has been delivered at 2nd june according to canada post tracking system. Oxio customer support initially informed me they did not receive (ocio does not have phone number or physical address though). when i send canada post tracking page ss customer agency told me sorry i missed, once we scan the package we will return the balance and it can take up to 10 business days (imagine how many returns they are getting and scanning takes 10 days). just keep away. wasting time and money.

They reneged on a free month when you enter a coupon code they sent me.
Their customer service useless AI and interaction took several hours because she took long long long time between each sentence.
Internet works fine

Absolutely terrible experience with Oxio.
I signed up for internet service and was given an installation appointment on Saturday. I stayed home the entire day waiting for the technician, and nobody showed up. No call, no email, no explanation.
To make things even worse, their customer service is awful. Every time you contact them, you're lucky if you get a response within several hours. Waiting 6+ hours for a reply is completely unacceptable when you're trying to get a service issue resolved.

After wasting my entire Saturday, they rescheduled me for the following Saturday, meaning I have to lose another full day because of their mistake.
If you barely use the internet and only go online once or twice a week, maybe this service is fine for you. But if you actually need a reliable connection and competent customer support, stay far away. This company has no respect for its customers' time.

I had nothing but a great experience with Oxio. Great service and customer service.

If I could leave a minus 20 I would. They didn't connect my internet properly, I spent TWO DAYS in chat with them to ghost me.

I cancelled before I even started.

Avoid avoid avoid.

The service is stable and works well when it is working per normal. But , a warning, Oxio's support if something goes wrong is almost non-existent! They have no phone number to call and so, without internet, you are left with text-based support. And that support has been the most frustrating, useless tech support I have ever encountered. They gave me conflicting and counter-productive instructions. And to top it off, I stayed home from work today for a confirmed service appointment to correct a cable internet issue and no one showed up during the appointment hours.

Can't find address, chat is scripted loop of deadends. Sounds great but good luck not getting screwed around

Wifi is always lagging and they are no help to fix it. wont sent out a tech because there computers say everything is fine.

I have had continuous outages. Quite regularly, the service will just stop working on all of my devices. Tech support nowhere to be found. Super shitty. When I signed up at the end of February, the tech support was available until 10pm PT. Now it's suddenly only until 7pm PT. I think the company is cutting their costs by cutting back on support people. When I do get someone on chat, they tell me to do the same thing each time regardless of the issue. It's maddenly futile because I know within a week or less I'll be having the same outage. I quite Telus in disgust. And I think I might also do that with Oxio. Super shitty company

I connected Oxio and had internet 3 hours, after this my internet stopped working, I lost 1 full day with their extremely slow customer service, all day they recommended that I do a bunch of unnecessary restarts of my internet and then concluded that they had sent me a broken equipment, I can't even find the words to describe my indignation. Just never use oxio it is scam

I love how low the price is each month. They are always helpful when I need it. The price always stays the same!!

The customer service is slow but I’ve never had a problem they always answered my messages and I’ve been with them for a month already and so far so good. Better than Rogers which I had previously.

If Oxio’s customer service was a person, it would be that friend who ghosts you, then sends you a link to Google when you finally hear from them.
You want support? Cool. Grab your phone, open a text thread, and prepare to have a deeply personal relationship… with absolutely nobody. No voice, no chat, no soul — just cold, robotic texts that all boil down to the same energy: “Have you tried doing it yourself, champ?”
I’ve seen vending machines with more empathy.
Every single issue I’ve had (and there have been a few) gets met with the same lazy energy. Meanwhile, they’re out here advertising “great customer service” like it’s not the biggest lie since “this call is being recorded for quality assurance.”
And the absolute cherry on top? The second you push back and say their service is trash, their immediate response is:
“Here are your cancellation instructions 😊”
Bro, that’s not customer service — that’s emotional terrorism with extra steps.
For what you pay, this is straight-up not worth it. Any other provider will at least pretend to care. Oxio doesn’t even bother with the foreplay.
Save yourself the headache. Run.
Oxio isn’t “budget-friendly.” It’s “budget funeral for your patience.”

Absolutely brutal customer service. I can't even call it that. It's non-existent. They also sent me an email saying my payment was late when it wasn't. When I enquired, they wouldn't answer my questions, and acted unbelievably dumb. I would not use their service again.

I was advertized and promised a 35 dollar a month internet plan. I agreed. Now i am getting 72 dollar bills. By the time i was trying to communicate with them and waiting for them to answer i got my service cut once. So i ended paying the money got reinstated service. Now again i got a 72 dollar bill with a notice of service cut again if i dont pay. I know now they will lower my price down to the promised price but they will take away my internet speed and amount as a trick. I am very disappointed and i will not recommend anyone.

The connection started off 100%. The speed I ordered within a month the speed dropped to less than half and they claim it's something at my end they're asking for pictures of my room and all kinds of weird things instead of just being honest and saying they're robbing me! I highly recommend you do not order from this company!

Worst provider ever.

Constant service failures with slow incompetent support that can take LITERAL days to get a useless response from; a walk through of rebooting your modem.and router.

It's probably worth giving Bell the 130 a month plus constant random rate holes instead, if you need a reliable ISP.

Poor support. Poor service, took weeks to set up properly

it took 2 weeks for the installer to come because it's a rogers affiliate and rogers only gives them 1 day a week for installs. Then the modem came and it won't connect. Company has no call center and it takes days to get support to tell me there is an outage. There was no outage the installer did it wrong. Wasted 3 weeks at my business before I realized this was a waste of time.

I signed up and used this internet service for about half a year. Was fine for first few months then for about 3 months it continuously cut out sporadically and I had to reset the modem and connection all the time to get it working. My gf tried them for a month or two and was not ever able to get the connection working. Was a huge time waster!!!