oxio Reviews 

The connection started off 100%. The speed I ordered within a month the speed dropped to less than half and they claim it's something at my end they're asking for pictures of my room and all kinds of weird things instead of just being honest and saying they're robbing me! I highly recommend you do not order from this company!

Worst provider ever.

Constant service failures with slow incompetent support that can take LITERAL days to get a useless response from; a walk through of rebooting your modem.and router.

It's probably worth giving Bell the 130 a month plus constant random rate holes instead, if you need a reliable ISP.

Poor support. Poor service, took weeks to set up properly

it took 2 weeks for the installer to come because it's a rogers affiliate and rogers only gives them 1 day a week for installs. Then the modem came and it won't connect. Company has no call center and it takes days to get support to tell me there is an outage. There was no outage the installer did it wrong. Wasted 3 weeks at my business before I realized this was a waste of time.

I signed up and used this internet service for about half a year. Was fine for first few months then for about 3 months it continuously cut out sporadically and I had to reset the modem and connection all the time to get it working. My gf tried them for a month or two and was not ever able to get the connection working. Was a huge time waster!!!

This is the first ISP since I moved to my new place in High Park Toronto that has PROVIDED THE SPEED (I00Mbps) as promised.
Great support installing and initializing.
Product is fantastic.
Very happy.

Absolutely ridiculous got a free month when the equipment was shipped to me I didn’t install it right away once I did install it. They said that I was being charged from the shipment date, even though I wasn’t even using their product. Complete waste of time back-and-forth with AI takes forever to actually get someone not what they advertise. Don’t choose them.

Worked fine for about 1.5 years. Two small outages, once seems to have been the Roger lines in Calgary.

The internet just went down 4 days ago and the support immediately blamed the lines again without any troubleshooting and scheduled a technician to come and fix them. When the Rogers tech came, I described what happened and they instantly knew that the modem had died. Checked the lines anyways, confirmed, said I had to reach back out to Oxio.

On the chat, they took zero responsibility for absolutely anything saying "this was the likely cause" and "support worked as intended". When they asked about how long for the new modem they were dodgy, eventually revealing that it was going to take multiple business days, and that I would likely continue to be without internet for a minimum of 9 days, possibly up to 12.

They have gotten worse and worse, are difficult to connect with, provide no solutions when problems arise, and do not care for customer service or offering anything except to "not charge you for the days without service".

Do not use, and if you are with them hope your service / equipment stays working

The technician that helped me, named "Jay" was very thorough and efficient. I love that you can sort out tech problems via text and pause and pick up whenever the timing is right for you. Its very helpful in todays task switching, whirlwind paced world!

The router sent to me was defective. Their customer service is painfully slow, with no phone contact available.
When I returned their faulty equipment for the 60 day money back guarantee, I am now being told their warehouse team hasn't scanned it yet after 21 days from UPS delivery confirmation, and the company policy is to charge for unreturned items.
Every time I reach out for an update, they keep saying they haven't heard back from the team.
100 % a terrible company.

Offers 60 day satisfaction guarantee but doesn’t honour it. I couldn’t get a refund cause they told me I didn’t call tech support. I cancelled well within my 60 day startup term.

Oxio's (my) Wifi internet speed is 3 - 4 times faster than Bell's using the exact same computer. Perhaps more significantly, the interent speed is quite consistent as it ranges from a low of 425 to a high of 525 ( a variance not noticed).

My experience has been quite positive. I haven't had a lot of issues with the internet service and it is smooth without lagging. Kind communication and hassle-free in my opinion. I feel comfortable choosing this service provider again provided that I return to Canada. Also, their price is very reasonable for unlimited data.

Ordered internet service. Equipment never arrived. Zero accountability.
I signed up with Oxio and they shipped my equipment on April 2. It's now April 12 — the package has not arrived and no one is taking responsibility.
Oxio tells me to contact Purolator. Purolator tells me to contact Oxio. I've gone back and forth multiple times with no resolution. Neither party will file a proper claim or reship the equipment.
In the meantime, I'm running my entire connection off a mobile hotspot with limited data — paying for a service I cannot use.
What's most frustrating: this is happening before I've even used their network. If this is how Oxio handles problems at the very start of a customer relationship, I have serious doubts about what happens when something goes wrong later.
What I expected: A company that owns the problem when their shipment fails.
What I got: Two companies pointing fingers at each other while I absorb the cost.
Would not recommend.

Been with Oxio for 3-4 years, seeing all the negative reviews compelled me to share. I've had one or two issues over that period that were resolved. I have paid the same monthly fee for that time it hasn't gone up, the speed has been fine, I work from home. The customer service is fine for the price. People need to understand if you pay low you might not get the best customer service but it was acceptable.

TERRIBLE customer service, they can’t seem to be able to schedule a simple visit or show up on time when expected. They either schedule the visit on the wrong date or they don’t show up AT ALL. And when you need customer support is either a long wait to actually talk with a person or a stupid chat with an AI that keeps glitching.
I’m considering changing providers if that means I won’t have to deal with this bullshit anymore

Set up is slow. Customer service is slow. Moving internet to a new address is slow. Just so disappointing.. save yourself the trouble.

Don't know what people are talking about on here but ive had a great experience with oxio for the past 2 years, my internet has never gone down even once and thier customer service has never left me waiting longer then 5 to 10 mins threw text and they were super helpful when I needed them .
5 stars and will be with them for a longtime

Zero stars. Poor quality service, "pods" are worthless junk and they block IPTVs. The customer "service" is non existent. A bot which circles around in useless loops. Emails take days and there is no response most of the time. If someone does reply, they play dumb and repeat meaningless "troubleshooting" steps and then they blame your power bar. .... k It's the worst. Don't even try it.

Avoid! Rates at the time were ok but internet was never the speed promised. When I was able to get cheaper faster internet with a different provider I cancelled and shipped the equipment back. Two months after they received the equipment I got an email saying I never returned it to which I replied sharing the tracking of the UPS service they provided the return shipping for which showed the delivery. Two months later and they send another email saying they never received it and billing me $180 for the equipment which they already have! Avoid at all costs!